Oakwood Hotel & Residence Surabaya

Hotels
•
Oakwood
9.6 (156 reviews)
Jl. Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo , Surabaya , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Spacious rooms
Good food
Friendly staff
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
8.65
Several reviews mention cleanliness issues; room could be cleaner.
Service
10
Staff is frequently praised for being helpful and friendly.
Location
9.62
Location is mentioned positively as being ideal and near attractions.
Room Quality
9.66
Rooms are described as spacious and comfortable, though a few mention some issues.
Amenities
9.61
Various amenities including gym and breakfast are appreciated.
Value for Money
9.64
Quality relative to price is considered satisfactory by many guests.
Food and Beverage
9.6
Breakfast and dining options receive positive remarks.
Overall Experience
10
Overall experience is overwhelmingly positive based on guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:19

Property Description

Luxurious Amenities
Oakwood Hotel & Residence Surabaya offers an array of luxurious amenities including an infinity pool, fitness centre, and indoor pool for guests to enjoy during their stay.

Convenient Services
Guests can take advantage of the 24-hour front desk, free WiFi, and free private parking provided by this 5-star aparthotel. Additionally, facilities for disabled guests ensure a comfortable and inclusive experience for all visitors.

Delightful Dining Experience
Indulge in a delectable dining experience at the family-friendly restaurant specializing in American cuisine. Whether it's dinner, lunch, or cocktails, guests are in for a treat at Oakwood Hotel & Residence Surabaya.

Book your stay at Oakwood Hotel & Residence Surabaya now to experience luxury, convenience, and culinary delights all under one roof.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rp 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 156 reviews
Cleanliness: 8.65
Service: 10
Location: 9.62
Room Quality: 9.66
Amenities: 9.61
Value for Money: 9.64
Food and Beverage: 9.6
Overall Experience: 10
J
Joko • couple • sa
10
I am enjoying stay in the hotel.
Pros:

Spacious, clean and friendly

2026-07-18 • via Nuitee
R
Roberto • solo_traveller • th
7
A couple of years ago it was better, since months quality is dropping as usual for the hotels in Surabaya
Pros:

Location and room

Cons:

Room not very clean, bedsheet smelling bad looking not clean

2026-07-17 • via Nuitee
C
Ching • couple • tw
9
Pros:

The space is remarkable for the price, overall staffs were friendly and professional.

Cons:

Not much food courts around the area, the amenities were that much to call the room “Executive Room”

2026-07-10 • via Nuitee
زينب • extended_group • om
5
2026-06-25 • via Nuitee
9
94amitavad • Solo travel
8
Very good hotel but staff lack professionalism
Pros:

It is an excellent hotel, the room was very nice, and breakfast was nice too. Most probably I will stay there again. But I had a strange and bad experience that showed lack of professionalism of the hotel staff. They did not take my credit card as a guarantee when I checked in, I offered it but they said it was not necessary. Then on the last day they panicked that I will leave without paying my room service (my room was already paid for). So I went to the lobby and paid everything. Still multiple staff came after that and asked me why I have not paid. They did not believe me even after I showed them my receipt. I have never had such an experience anywhere in the world. It was very upsetting and humiliating. They should train their staff better, and better ability for conversing in English will help too.

2026-06-14 • via Tripadvisor
A
Andi • solo_traveller • id
9
2026-05-23 • via Nuitee
I
Inung Rismasini • solo_traveller • au
10
Amazing
Pros:

The room is like an apartment. Has a kitchen, washing machine and very generous with the sixe. Great service & even the assistant manager came to greet me.

Cons:

The massage treatment. Very poor skills

2026-05-21 • via Nuitee
R
Roberto • solo_traveller • th
8
2026-04-25 • via Nuitee
M
Monica • family_with_children • no
7
Nice Hotel in the city
Pros:

Nice big apartment

Cons:

Very much traffic outside

2026-03-30 • via Nuitee
E
Eko Fajar • family_with_children • id
9
2026-03-29 • via Nuitee
A
Anthony • family_with_children • au
8
2026-03-28 • via Nuitee
M
Monica • family_with_children • no
5
Bra hotel.
Pros:

Store fine leiligheter

Cons:

Veldig trafikkert utenfor, følte meg litt innestengt på grunn av det.

2026-03-26 • via Nuitee
W
Wai Yaw • solo_traveller • sg
8
2026-01-10 • via Nuitee
A
Anna • extended_group • se
10
Pros:

God frukost, bra sängar

2025-12-29 • via Nuitee
B
Bianto • family_with_children • id
9
2025-12-28 • via Nuitee
E
Eizasha • family_with_children • sg
7
2025-12-26 • via Nuitee
E
Eizasha • family_with_children • sg
7
2025-12-26 • via Nuitee
P
Paul • couple • gb
10
Excellent stay and I will return soon
Pros:

Staff are excellent, very friendly and helpful. Room was large and very comfortable. Gym is very good. Breakfast is fantastic.

Cons:

Room was very cold and I found it hard to control the temperature. Gym is good but the cable machine does not have the equipment for triceps push-downs etc, no ropes or V bar etc

2025-11-24 • via Nuitee
Y
Yu-Ning • extended_group • tw
9
2025-11-19 • via Nuitee
C
Ciriez • solo_traveller • fr
9
Pros:

Personnel accueillant et aidant, parle très bien anglais, communication fluide avec le personnel. Pas de soucis à déplorer, la vue depuis la chambre (étage 21) est fabuleuse.
Le petit-déjeuner est copieux, je n'ai pas pu tester le restaurant malheureusement. Toutefois, j'ai pu voir qu'un service en chambre était possible et que les plats proposés sont variés et appétissants.

Le check-out se fait à 12h en dernière horaire ce qui est très arrangeant pour ceux qu'ils veulent dormir un peu plus !

2025-10-27 • via Nuitee