Kur and Hotel Suruga

Hotels
7.9 (2155 reviews)
Shimizu-ku Okitsu Azuma-cho 1234 , Shizuoka , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Excellent onsen
Friendly staff
Variety of amenities
Good dining options
Cons:
Room cleanliness issues
Difficult location access
Inconsistent room quality

Categories

Cleanliness
6.86
Some reviews point out issues with room odors and cleanliness standards.
Service
8.83
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
7.87
Generally a good location, but some reviews mention difficulty in finding it.
Room Quality
6.82
Notably mixed sentiments; some issues with room quality were mentioned.
Amenities
8.35
Good variety of amenities, especially the onsen and spa experience.
Value for Money
7.81
Guests found the pricing reasonable for the experience, yet some felt it did not fully justify the cost.
Food and Beverage
7.86
Breakfast received positive mentions, but suggestions for improvement on vegetarian options were noted.
Overall Experience
8.83
Overall enjoyment expressed across many reviews, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:09

Property Description

Welcome to Kur and Hotel Suruga, your perfect retreat in Shizuoka!

Luxurious Dining Experience: Indulge in delectable dishes at our on-site restaurant, offering a culinary journey for your taste buds.

Convenience at Your Fingertips: With a 24-hour front desk, our dedicated staff is always available to cater to your needs, ensuring a seamless stay from check-in to check-out.

Relaxing Bathing Facilities: Unwind in our shared bathing facilities, where you can rejuvenate and refresh after a day of exploring.

Book your stay at Kur and Hotel Suruga now and experience the epitome of comfort and hospitality in Shizuoka!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2155 reviews
Cleanliness: 6.86
Service: 8.83
Location: 7.87
Room Quality: 6.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.86
Overall Experience: 8.83
B
Bokja • extended_group • jp
4
Pros:

和洋室の宿泊したものの部屋は狭く　特に洗面所の狭いこと　体の不自由な者も来る予定が急遽　来れなくなったが彼女が来てたら洗面所も使えず困ったことだろう　スタッフの須藤さんに相談してランク上の部屋を用意してもらえてありがたかったです。おかげで残り１泊は満足いく部屋をもらって良かった

Cons:

どの部屋にでも　広い快適な洗面所にしてほしい

2026-06-13 • via Nuitee
鈴木 • solo_traveller • jp
10
2026-06-12 • via Nuitee
A
A • solo_traveller • jp
10
Pros:

施設内で長い時間滞在するのに色々あってよかった。

Cons:

ご飯を食べる所が混んでいたのと　お店の閉店時間が早かった感じがします｡

2026-06-12 • via Nuitee
T
TSUTAKO • family_with_children • jp
8
お値段がお得だった
Cons:

入り口が、わかりにくかった

次の日、すぐ前の道で、伊豆に向かおうと、思っていたが、通行止めだった。


その情報が欲しかった

2026-06-08 • via Nuitee
K
kaho • family_with_children • jp
10
2026-06-08 • via Nuitee
アオシマ • solo_traveller • jp
10
2026-06-08 • via Nuitee
N
Nicola • solo_traveller • ch
8
2026-06-06 • via Nuitee
西澤 • solo_traveller • jp
7
お得感なし
Pros:

景色が良い。

Cons:

芋洗い。お得を感じない。ツインルーム利用時に必ずお連れ様は男性か女性か聞かれる、プライバシーあると思う。

2026-06-03 • via Nuitee
Y
YOUKO • couple • jp
9
良い時間が過ごせて大満足でした
Pros:

このロケーションに温泉施設で宿泊できるというのが最高です😊💖

Cons:

特にはないです

2026-06-01 • via Nuitee
S
SCOTT • solo_traveller • au
8
Like a 1990’s Japanese Disney world of Onsens and entertainment
Pros:

Once you settle into your cute hotel
Issued pajamas (everyone wears them) collect your buy anything bar code on your key and have a good soak in the Onsens you may find you never want to leave! I didn’t..!
The sauna, steam rooms and spas here are outstanding. The breakfast was delicious and an awesome view, the other restaurants were all good quality too. You can get down to the beach quite easily and there’s a cool little surf scene and the water was good for a quick dip, although I’m Australian, the locals seemed pretty amused!

Cons:

The smoking rooms are near the lobby so there’s a constant waft of cigarette smell. Nothing a better exhaust fan in the smoking section couldn’t fix.
It’s a predominantly Japanese guest hotel (I was the only foreigner there for days) so nothing’s translated in English. I just used the translator app and the staff were very kind and patient with me. But I would’ve like to have been better able to understand the differences between all the baths in the onsen, but no phones allowed in there of course.

2026-06-01 • via Nuitee
S
SHUJI • solo_traveller • jp
10
最高です。
Pros:

SSTRで利用しました。スタッフが明るく元気で気持ちよくスタートできました。

2026-06-01 • via Nuitee
K
koichi • solo_traveller • jp
7
2026-06-01 • via Nuitee
T
TATYANA • solo_traveller • jp
8
Pros:

Очень хорошее место расположения и горячие источники

2026-06-01 • via Nuitee
R
Rei • solo_traveller • jp
10
Pros:

温泉が広く、バーデゾーンもあり、良かったです。
更衣室のドライヤーやヘアトリートメントも良かったです。

Cons:

アナウンスが無い仕様上、来たエレベーターが上に行くのか下に行くのか分かりにくいです。

2026-05-31 • via Nuitee
S
sachiko • solo_traveller • jp
7
2026-05-30 • via Nuitee
S
SHIMIZU • couple • jp
7
近場で身体のメンテするのに最適だと思った
Pros:

色々な施設があり良かった　
何種類も違う風呂に入れて満足だった。

Cons:

部屋に爪楊枝が落ちていた。
分かりやすい位置に落ちていたので、入室して第一印象が残念だった。

2026-05-28 • via Nuitee
A
AZUMA • solo_traveller • jp
9
ありがとうございました
Pros:

イベントSSTR参加にて利用。
施設をあげて盛り上げようとしており

対応が気持ち良かった

Cons:

特になし

2026-05-27 • via Nuitee
K
KUMIKO • solo_traveller • jp
8
2026-05-26 • via Nuitee
A
AKIRA • couple • jp
7
Pros:

清掃スタッフ、ロボットが常にいる感じで良かった。
チェックアウトが遅くて嬉しい。
遅い時間まで食堂が開いているところ。

Cons:

非常階段にゴミが少しあった。
テレビルームのリクライニングチェアがかなり古いものがある。

2026-05-26 • via Nuitee
Y
Yoko Nikaitou • solo_traveller • br
9
2026-05-26 • via Nuitee