Eureka Hotel

Hotels
•
Independent
8.6 (46 reviews)
5-2-1, 5-3-1, 5-4-1, Persiaran Mahsuri,, The Promenade,, George Town, Penang, 11950 , George Town , MY
60-174023601

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Facilities

Express check-out
Free WiFi
Express check-in/check-out
Wheelchair accessible
Safe-deposit box at front desk
Front desk (limited hours)
Express check-out
Smoke-free property

Review Highlights

Pros:
Convenient location (near airport, food, supermarket, conference)
Comfortable beds / generally comfortable rooms (for many guests)
Good value / right price for short stays
Friendly and helpful staff
Free towel lending noted
Repeat guests indicate satisfaction
Cons:
Cleanliness issues (smelly linen/towels, mold, dirty rooms, cockroaches)
Some rooms very small / limited space
No in-room hot water/boiler; limited water facilities
Shared iron / limited amenity access
No on-site restaurant or gym
Parking limited/paid and no dedicated hotel parking
Air conditioning not cool in at least one report
Mosquitoes / minor room pests reported

Categories

Cleanliness
6
Multiple negative comments about smelly linen/towels, moldy and dirty rooms, and even a cockroach infestation; a few guests reported clean rooms but overall cleanliness is a clear concern.
Service
9.8
Staff described as kind and helpful in several reviews; operational issues (shared iron) noted but staff interactions are generally very positive.
Location
9.9
Repeatedly praised as very convenient — close to the airport, food, supermarkets and conference venues; generally cited as a major plus.
Room Quality
8
Mixed reports: some guests found rooms comfortable and beds good, others complained rooms are very small, have small furniture or problems (no in-room water/boiler); overall average to good.
Amenities
7.8
Several missing or limited amenities (no restaurant/gym, no in-room boiler/hot water, shared iron, paid parking); some positives like free towel lending noted.
Value for Money
9.2
Many guests said the price is right and good for short stays; a few felt it was poor value when cleanliness was bad, but overall perceived as good value.
Food and Beverage
8.6
No hotel restaurant reported, but plentiful nearby eateries and a supermarket make food options convenient; neutral-to-positive for F&B access.
Overall Experience
9.5
Overall mostly comfortable and convenient stays for many guests (clean/comfortable room reports and repeat stays), though some had very negative experiences (odor, pests), resulting in a generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 12:04

Property Description

Discover the perfect blend of comfort and convenience at Eureka Hotel, your ideal getaway in George Town.

Exquisite Dining Experience
Savor delightful meals at our on-site restaurant, offering a variety of culinary selections that cater to all tastes, ensuring every dining experience is memorable.

Modern Guestrooms
Retreat to one of our 32 modern guestrooms featuring LCD televisions, rainfall showerheads, and complimentary bottled water. Enjoy the luxury of space and daily housekeeping for a hassle-free stay.

Prime Location
Located in Bayan Lepas, Eureka Hotel places you close to popular attractions such as Queensbay Mall and the Penang International Sports Arena, making it easy to explore all that this vibrant area has to offer.

Don't miss your chance to experience comfort and convenience—book your stay at Eureka Hotel today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 46 reviews
Cleanliness: 6
Service: 9.8
Location: 9.9
Room Quality: 8
Amenities: 7.8
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9.5
V
Vivianne • couple • gb
5
Ok for a very basic overnight as extremely good value. Don't expect too much.
Pros:

It was a very basic hotel used for a few hours on a lay over for our next flight, the bathroom had a good shower and the bed was comfy.

Cons:

Only two tv channels and none english. No plain tea bags provided, all had milk powder added.
.

2026-07-25 • via Nuitee
K
KIN WENG • solo_traveller • my
7
2026-07-18 • via Nuitee
H
HARI KRISHNAN • solo_traveller • my
10
Best budget hotel in town
Pros:

All

Cons:

At the washing basin , no light. Can install one bcoz i can see my face when shaving n brush teeth..

2026-07-17 • via Nuitee
L
Lawrence • solo_traveller • my
3
Bad experience
Pros:

Ok

Cons:

Parking is problem, early morning gate no function, can't go out,call emergency call no one pick up

2026-07-15 • via Nuitee
K
kai tong • extended_group • gb
1
multiple rooms with friends all had a different hygiene issue.
Pros:

close to the airport

Cons:

hygiene: stained sheets, bugs crawling from headboard, stains on walls, hair in shower, floor still wet, feels unsafe, smells

2026-07-13 • via Nuitee
K
KIN WENG • solo_traveller • my
7
2026-07-12 • via Nuitee
K
Kuh • couple • my
1
No going any more
Pros:

no parking free

Cons:

No one performs the room service,very poor service!

2026-07-11 • via Nuitee
M
Muhammad Aliff Nurhaqeem • solo_traveller • my
10
2026-07-11 • via Nuitee
(
(MOTAC) • solo_traveller • my
7
Pros:

bilik - ok

Cons:

lobby - ada bau hapak
iron + iron board - wayar cable plug iron risiko renjatan
bau lipas dalam bilik -mild

2026-07-06 • via Nuitee
K
kai tong • solo_traveller • gb
3
Overpriced for what its worth. Hygiene levels are really poor and it should be a 1 or 2 star hotel.
Pros:

Always someone at reception.

Cons:

Bug/roach crawling from headboard. Random white dripping stains under the tv. Hair found in the shower before i stepped in there. Floor of bathroom wet when first entered. Random liquid on toilet seat when first opened. Shampoo bottle had a detached straw thing so nothing could be pumped out. Mould above shower space and peeling wallpaper. Inside of bathroom door was evidently irty/muddy/mouldy, im unsure as to what it was. As someone who is a housekeeper during the summer, it was clear some things were curved and cleaned quickly, like the floor was probably not vacuumed, especially in the bathroom. stains should be reported or wiped. The beds and/or room should be routinely checked for bed bugs/bugs in general from every other week or several weeks. Everything should be cleaned often. My university booked us for a week here in a separate booking and when we cancelled our booking after one night due to hygiene issues, i could see the room was cleaned, but not properly as my luggage was in the exact same space. To think they didn't move it to hoover or clean that area and was ready to rent that out to a guest speaks levels.

2026-07-01 • via Nuitee
A
Aidurra • couple • my
6
2026-06-29 • via Nuitee
S
Sidney • solo_traveller • ph
10
This is perfect for our group of 10 and it’s a 5 minute walk to Setia Spice center where we have our convention
Pros:

It’s really big!!!!

Cons:

Nothing

2026-06-16 • via Nuitee
C
CHENYU • solo_traveller • tw
10
Pros:

房間舒適，冷氣很涼只是需要一點啟動時間

Cons:

床單上有污漬但不影響整體體驗

2026-06-15 • via Nuitee
S
SHENG YEN • couple • tw
4
不會想再去住
Pros:

無

Cons:

住了6天5夜都沒有整理房間.掛牌子也沒整理.浴室沒熱水.

2026-06-15 • via Nuitee
K
Khalil • couple • my
7
A good stay overall.
Pros:

Comfortable

Cons:

No fridge (the last time I visited there was small fridge to keep drinks cool).

2026-06-11 • via Nuitee
N
Nadirah • family_with_children • my
1
2026-06-01 • via Nuitee
H
Huda • couple • my
10
2026-05-30 • via Nuitee
C
Cwei • solo_traveller • my
10
2026-05-25 • via Nuitee
Y
Yuslizza • couple • my
8
Cons:

Aircond not cool

2026-05-14 • via Nuitee
A
Atikah • couple • my
7
2026-05-12 • via Nuitee