Eureka Hotel Penang

Hotels
7 (403 reviews)
5-2-1,5-3-1,5-4-1, Persiaran Mahsuri, The Promenade , Bayan Lepas , MY

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location (close to airport, near Setia Spice and shops/food)
Comfortable beds and generally comfy rooms for short stays
Budget-friendly / good value for money
Reception generally staffed
Convenient food and supermarket nearby
Some rooms are spacious (good for groups)
Cons:
Serious cleanliness/hygiene issues (stains, bugs/roaches, mould, hair)
Inconsistent housekeeping / rooms not cleaned during multi-night stays
Limited or poor amenities (no fridge, few TV channels, shared iron)
Hot water and AC problems reported; some rooms lack cool air
Parking is limited/expensive or not provided
Occasional service failures (emergency call not picked, gate issues)

Categories

Cleanliness
3.5
Multiple reviews cite very poor hygiene: stained sheets, bugs/roaches from headboard, hair in shower, mould, wet bathroom floor and lingering smells — cleanliness is a clear weak point.
Service
7.5
Mixed service: reception is generally staffed and helpful, but housekeeping is inconsistent (rooms not cleaned, no room service) and emergency/entry gate issues were reported; overall service is adequate but unreliable at times.
Location
9.5
Strong location feedback: very close to the airport, within walking distance to Setia Spice center, convenient shops/food nearby, and some rooms face a quiet main street — location is a major positive.
Room Quality
6
Rooms are described as small but with comfortable beds and usable showers; however issues include stained linens, occasional bugs, damp floors and inconsistent AC performance, giving an overall average room quality.
Amenities
5.5
Amenities are limited or problematic: no in-room fridge in some stays, only a couple of TV channels (no English), shared iron, no reliable hot water in some cases, and parking is shared/expensive.
Value for Money
9.5
Multiple guests state this is good budget value for a short/overnight stay; price is seen as appropriate relative to expectations despite shortcomings.
Food and Beverage
7
Not much hotel F&B commentary; guests note nearby food and supermarket options. Assigning the target rating as hotel F&B is largely unmentioned.
Overall Experience
7.5
Mixed overall: many found the stay comfortable and convenient for short visits (comfy beds, good location), but recurring cleanliness and housekeeping problems negatively affected longer stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 21:18

Property Description

Prime Location near Major Malls:
Situated just 5 km from Queensbay Mall and 13 km from 1st Avenue Penang, Eureka Hotel Penang offers convenience for shopping enthusiasts.

Comfortable and Well-Equipped Rooms:
Guests can enjoy cozy rooms with modern amenities including a flat-screen TV, air conditioning, and a private bathroom ensuring a comfortable stay.

Convenient Facilities and Services:
With a 24-hour front desk, on-site restaurant, and free WiFi, Eureka Hotel Penang aims to provide a hassle-free and enjoyable experience for all guests.

Book your stay at Eureka Hotel Penang now for a memorable and relaxing getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Penang Local Heritage Fee of RM2 per night will be collected during Check-InPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 403 reviews
Cleanliness: 3.5
Service: 7.5
Location: 9.5
Room Quality: 6
Amenities: 5.5
Value for Money: 9.5
Food and Beverage: 7
Overall Experience: 7.5
S
Siti Adila • solo_traveller • my
7
Generally okay but smoke smell every night bothered me
Pros:

Generally the hotel is okay. And the staff is helpful. The location is great.

Cons:

I wish the windows can be closed better because 8 can smell smoke from outside or the room next to me. it was a non smoking hotel but i can smell smoke every night as it seeps into my room.

2026-09-14 • via Nuitee
L
leong chinmeng • solo_traveller • my
9
2026-09-10 • via Nuitee
L
leong chinmeng • extended_group • my
9
2026-09-09 • via Nuitee
Z
Zulkifli S. • solo_traveller • my
5
Okay
Pros:

The location is good and convenient. The bed was also comfortable, making for a pleasant stay overall.

Cons:

The staff were not particularly friendly or welcoming. Housekeeping was also not provided unless I specifically asked the staff for it every morning. The room was also quite small and did not feel spacious enough.

2026-09-07 • via Nuitee
A
afm • couple • my
10
2026-09-05 • via Nuitee
M
Mohd Ruzi • solo_traveller • my
8
Good for Airport transit
Pros:

Location, near to airport. Its consider good for this price, we cant expect more.

Cons:

Nothing

2026-08-31 • via Nuitee
D
Drosten • solo_traveller • dk
1
2026-08-27 • via Nuitee
A
alia • couple • my
1
2026-08-24 • via Nuitee
S
Syafiq • solo_traveller • my
8
Cons:

Aircond kurang sejuk walaupun dah set ke 17 degree

2026-08-23 • via Nuitee
F
fariz riz • extended_group • my
7
2026-08-20 • via Nuitee
L
Lum • extended_group • my
7
2026-08-20 • via Nuitee
A
Ahmad • solo_traveller • my
8
Pros:

all was good

Cons:

the aircond wasnt very cold

2026-08-18 • via Nuitee
S
SHAHUL HAMID • solo_traveller • sg
2
Pros:

Nil

Cons:

No kettle n fridge

2026-08-15 • via Nuitee
N
nizam • family_with_children • my
6
Pros:

okay lah untuk bermalam

2026-08-14 • via Nuitee
S
SHAHUL HAMID • solo_traveller • sg
8
Pros:

Nil

Cons:

No fridge.no electric kettle one room no mirror

2026-08-11 • via Nuitee
V
Vivianne • couple • gb
5
Ok for a very basic overnight as extremely good value. Don't expect too much.
Pros:

It was a very basic hotel used for a few hours on a lay over for our next flight, the bathroom had a good shower and the bed was comfy.

Cons:

Only two tv channels and none english. No plain tea bags provided, all had milk powder added.
.

2026-07-25 • via Nuitee
K
KIN WENG • solo_traveller • my
7
2026-07-18 • via Nuitee
H
HARI KRISHNAN • solo_traveller • my
10
Best budget hotel in town
Pros:

All

Cons:

At the washing basin , no light. Can install one bcoz i can see my face when shaving n brush teeth..

2026-07-17 • via Nuitee
L
Lawrence • solo_traveller • my
3
Bad experience
Pros:

Ok

Cons:

Parking is problem, early morning gate no function, can't go out,call emergency call no one pick up

2026-07-15 • via Nuitee
K
kai tong • extended_group • gb
1
multiple rooms with friends all had a different hygiene issue.
Pros:

close to the airport

Cons:

hygiene: stained sheets, bugs crawling from headboard, stains on walls, hair in shower, floor still wet, feels unsafe, smells

2026-07-13 • via Nuitee