Four Points by Sheraton Makkah Al Naseem

Hotels
•
Four Points by Sheraton
8.3 (17990 reviews)
Third Ring Road, behind Al Rajhi Mosque , Makkah , sa

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Nice amenities
Cons:
Poor service in some areas
Room quality needs work

Categories

Cleanliness
8.23
The cleaning needs to be requested; otherwise, it doesn't happen automatically.
Service
8.7
Mostly great staff, but some experiences pointed out unprofessional service.
Location
9.24
Ideal location near a beautiful mosque and quiet area.
Room Quality
7.69
Room quality needs improvement as some furniture is old and worn.
Amenities
8.72
Good amenities, but room amenities like Wi-Fi were lacking.
Value for Money
8.18
The price is good, but some services could be better for the cost.
Food and Beverage
7.23
Breakfast was not good at all; improvement needed.
Overall Experience
8.4
General satisfaction with some notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:26

Property Description

Luxurious Accommodation and Convenient Amenities

Modern Rooms and Entertainment
The rooms at Four Points by Sheraton Makkah Al Naseem are designed for comfort and relaxation, featuring a desk, flat-screen TV, and a private bathroom with complimentary toiletries. Perfect for unwinding after a long day of exploring.

Exceptional Services and Facilities
Guests can enjoy a delicious continental or buffet breakfast daily at the hotel. Additionally, the property offers a fitness centre, a restaurant, and a 24-hour front desk for ultimate convenience. Not to mention the free WiFi and shuttle services to Haram available round the clock.

Ideal Location and Accessibility
Located just 6.5 km from Masjid Al Haram and with easy access to Makkah Mall and Abraj Al Bait, Four Points by Sheraton Makkah Al Naseem provides a prime location for guests. Book now to experience luxury and comfort in the heart of Makkah.

Important information:

A free shuttle service to Masjid Al Haram and back is available every hour.

During Ramadan morning breakfast will be served as sahour, and dinner will be served as iftar. That will take place from 28/02/2025 till 01/04/2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 17990 reviews
Cleanliness: 8.23
Service: 8.7
Location: 9.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 8.4
مروان • solo_traveller • sa
1
Cons:

الغرفة جدا متهالكة والاضاءة بيضاء خافتة لدرجة الاكتئاب وحتى الشباك مطل على داخل شي لا اعرف ماهو امامي كلها شبابيك غرف ولا اضاءة ولا تعرف انا فين .. اتمنى تغير الاضاءة الى صفراء او اوف وايت لتعطي شراحة وتحسن المنظر

2026-06-20 • via Nuitee
حنان • couple • sa
6
2026-06-20 • via Nuitee
F
Faris • couple • sa
10
2026-06-20 • via Nuitee
A
Ahmed • couple • sa
8
اقامة جميلة
Pros:

الموقع والسعر وتعامل الموظفين والمواقف والهدوء والراحة

Cons:

حجزت سرير كنق وعطوني سريرين مفرد
وجود وسخ في بعض الملاءات

2026-06-19 • via Nuitee
هيفاء • couple • sa
10
2026-06-19 • via Nuitee
J
Jamaan • couple • sa
9
2026-06-19 • via Nuitee
A
Abdulaziz • couple • sa
1
2026-06-19 • via Nuitee
M
Majed • couple • sa
10
2026-06-18 • via Nuitee
S
Sabrin • solo_traveller • sa
10
2026-06-18 • via Nuitee
S
Salem • solo_traveller • sa
10
2026-06-17 • via Nuitee
E
elgendy • couple • sa
9
2026-06-17 • via Nuitee
R
RAZZAN • couple • us
10
2026-06-17 • via Nuitee
محمد • solo_traveller • sa
10
2026-06-17 • via Nuitee
نايف • couple • sa
4
مش ولابد
Pros:

تعامل الموظفين

Cons:

عدم توفر مجفف شعر أو كوي ملابس على الرغم من وجود كواية فقط بدون مكواة وأرواب الاستحمام غير موجوده على الرغم من انه فندق5 نجوم ، وعدم وجود أظرف كابتشينو بالغرفه ، ونظافه أطراف الجدار ليست ذات جودة عالية فيوجد غبار خفيف ،

2026-06-17 • via Nuitee
S
SAUD • solo_traveller • sa
10
2026-06-16 • via Nuitee
M
Mohammed • solo_traveller • sa
10
2026-06-15 • via Nuitee
S
Salih • solo_traveller • sa
6
Hotel is large and clean but located in an area away from most of your daily need
Pros:

The building

Cons:

Location
Far away from everything .
Don’t go if you have no car

2026-06-14 • via Nuitee
A
Ali • couple • sa
10
2026-06-14 • via Nuitee
A
Ahmet Selman • couple • sa
10
2026-06-13 • via Nuitee
نوره • couple • sa
9
حلوه
Pros:

الغرفه منظرها وتفتح على الحديقه
وهدوء
وتعامل الاستقبال جميل

Cons:

الحمام فيه ريحه

2026-06-13 • via Nuitee