Quest NewQuay

Hotels
•
Quest Apartment Hotels
9.2 (5008 reviews)
26 Caravel Lane , Melbourne , au

listing image 1
Show all photos
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Fitness facilities (surcharge)
Internet access
Private picnics
Reception hall
Bulk dispenser for toiletries
Fitness facilities (surcharge)
Non-smoking rooms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Clean Rooms
Comfortable Accommodation
Cons:
Incomplete Cleanliness
Issues with Amenities

Categories

Cleanliness
8.1
Some reviews mention unclean laundry facilities, dust, black mold, and inconsistent daily servicing.
Service
10
Reviews consistently praise the helpful and friendly staff.
Location
10
Guests frequently highlight the excellent location near the waterway and tram stop.
Room Quality
9.1
Rooms are described as clean, spacious, and comfortable despite some complaints about specific issues.
Amenities
8.6
While some basic amenities are noted, there are complaints about the lack of housekeeping services and cleanliness.
Value for Money
9.1
Perceived good value given the location and facilities available.
Food and Beverage
9.1
Standard quality for this hotel tier.
Overall Experience
9.6
Overall positive experience with minor hiccups that did not detract significantly from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Luxurious Accommodation
Indulge in a stay at Quest NewQuay, just 700 meters from Marvel Stadium and 2.8 km from Melbourne City Conference Centre. Enjoy complimentary WiFi and unwind in air-conditioned rooms with flat-screen TVs.

Convenient Location
Explore Melbourne with ease - St Paul's Cathedral is only 3.4 km away, and Melbourne Airport is a short 22 km drive from the property.

Modern Amenities
Experience comfort and convenience with our range of facilities. Book your stay now at Quest NewQuay for a memorable Melbourne experience.

Important information:

Please note that there is extra charges when you pay with a (Visa, Mastercard, American Express etc) credit card.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 5008 reviews
Cleanliness: 8.1
Service: 10
Location: 10
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 9.1
Overall Experience: 9.6
B
Brandy • couple • au
10
It was giving rich vibes
Pros:

It was really clean and nice

2026-06-20 • via Nuitee
M
Monika • couple • au
8
2026-06-20 • via Nuitee
D
diva • solo_traveller • au
10
Pros:

For the price it was unbelievable. Great customer service

Cons:

Clean, friendly staff, price was affirdable

2026-06-20 • via Nuitee
E
Elizabeth • couple • nz
10
Fantastic
Pros:

Amazing stay in Melbourne – great location, comfortable accommodation, and a fantasti

2026-06-20 • via Nuitee
F
Fahmida • extended_group • au
7
Ok
Pros:

Location is good

Cons:

The stuff was very rude and communication with them felt unwelcoming and unpleasant.

2026-06-19 • via Nuitee
S
Suhardi • solo_traveller • sg
7
Pros:

The rooms are clean. They have free coffee at the lobby reception.

A convenience store and eating establishment nearby.

2026-06-19 • via Nuitee
A
Amir • solo_traveller • nz
8
2026-06-19 • via Nuitee
S
Simone • couple • au
9
Great place
Pros:

Everything

Cons:

Nothing

2026-06-18 • via Nuitee
R
Rabiya • couple • au
4
My stay was good but the linens was extremely dirty
Pros:

View was amazing

Cons:

The linens was very dirty unhygienic

2026-06-18 • via Nuitee
T
Tom • solo_traveller • au
9
Great long stay corp stay
Pros:

Access and staff

Cons:

Rooms are a little tiny

2026-06-18 • via Nuitee
A
Arda • solo_traveller • au
10
2026-06-18 • via Nuitee
S
Susan • couple • au
8
A great stopover after a long flight.
Pros:

Quiet good sized room handy to tram and restaurants

Cons:

Shower flowed out shower door flooding the rest of bathroom no matter how careful we were and how we pointed shower head.

2026-06-18 • via Nuitee
A
Ali • extended_group • au
8
2026-06-18 • via Nuitee
N
Natasha • couple • au
10
Always enjoy our stay here
Pros:

Location, always great service, clean

2026-06-18 • via Nuitee
G
Giancarlo • solo_traveller • au
7
Pros:

Close to where I had my work confrence and dinner.
Welcome note from staff was a nice touch

Cons:

The bed was uncomfortable.

2026-06-18 • via Nuitee
K
Kate • solo_traveller • au
8
Pros:

Location was great. We utilised the gym and also late check in opportunity.

Cons:

The bed kept seperating in the middle where the two beds were pushed together

2026-06-18 • via Nuitee
M
Meg • couple • au
7
2026-06-17 • via Nuitee
M
Melissa • solo_traveller • au
9
Return customers
Pros:

My husband and I regularly come here for a night or 2 away from the kids, its a lovely clean place to stay with great views and the staff are wonderful and always so welcoming and happy!
Already looking to book another stay

2026-06-17 • via Nuitee
R
Rebecca • couple • au
10
Love this place.
Pros:

Everything.

Cons:

Nothing.

2026-06-17 • via Nuitee
L
leyla • couple • au
10
2026-06-16 • via Nuitee