Hyatt House Kuala Lumpur, Mont Kiara

Hotels
•
Hyatt House
8.6 (1347 reviews)
G-2 Arcoris, No 10, Jalan Kiara, Mont Kiara , Kuala Lumpur , MY
+60 3-6419 8688

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Close to restaurants
Clean and comfortable rooms
Friendly staff
Good amenities
Cons:
Maintenance issues
Slow lift
Noise from sanitation pipes

Categories

Cleanliness
8.26
Guests appreciated the cleanliness of the room, though some mentioned issues with maintenance.
Service
9.03
Exceptional service highlighted by several guests, particularly the staff's proactive assistance.
Location
8.87
The hotel is conveniently located near shopping and transport options.
Room Quality
8.52
Rooms are spacious, well-maintained, and comfortable.
Amenities
8.45
Good amenities, although some mentioned a need for improvements like a better shower setup.
Value for Money
8.61
Generally perceived as good value, with comfort and service justifying the stay.
Food and Beverage
8.36
Compliments about breakfast, though some did not dine at the hotel.
Overall Experience
8.73
Overall satisfaction with the stay, with many planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:22

Property Description

City Views and Modern Comfort:
Enjoy stunning city views from your room equipped with modern amenities like a flat-screen TV, air conditioning, and a microwave.

Leisure and Wellness:
Take a refreshing dip in the outdoor swimming pool, work out at the fitness center, or unwind with a drink at the bar. Guests can also relax at the shared lounge or enjoy a game of billiards.

Convenience and Accessibility:
Start your day with a delicious breakfast offered at the aparthotel and stay connected with complimentary WiFi throughout the property. A car rental service and a business center are available for your convenience. Don't miss the chance to explore nearby attractions with ease, thanks to the paid airport shuttle service offered by the hotel.

Book now to experience a blend of luxury and convenience at Hyatt House Kuala Lumpur, Mont Kiara.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.6
Based on 1347 reviews
Cleanliness: 8.26
Service: 9.03
Location: 8.87
Room Quality: 8.52
Amenities: 8.45
Value for Money: 8.61
Food and Beverage: 8.36
Overall Experience: 8.73
J
jun • couple • my
5
2026-09-10 • via Nuitee
N
Nurul Mardhiah • extended_group • my
10
2026-09-10 • via Nuitee
S
Shourya • solo_traveller • in
7
My go to place in KL but few things can definitely be improved!
Pros:

Great place, location , room size and amenities

Cons:

Not many healthy breakfast options, issue in the washroom where it took nearly 2 plus hours to fix and the night prior to the issue, the washroom was flooded overnight.

2026-09-09 • via Nuitee
A
Aman • couple • fr
10
2026-09-08 • via Nuitee
A
Adina • couple • kz
10
2026-09-07 • via Nuitee
A
Adina • family_with_children • kz
10
2026-09-07 • via Nuitee
S
Sam • extended_group • sg
8
2026-09-07 • via Nuitee
利之 • solo_traveller • sg
7
2026-09-05 • via Nuitee
C
Cigdem • family_with_children • de
8
Es ist ok, aber auch nicht mehr
Pros:

Wir waren eine Gruppe von 7 mit drei Kindern in zwei Zimmer. Man zahlt den Aufpreis für die Kids, aber die Zustellbetten/Sofa waren für die Kinder nicht vorbereitet. Mussten nach Bettwäsche und Decken fragen und das Sofa selbst vorbereiten. Wenn ich für drei Zahle, dann sollte das dritte Bett schon bereit stehen. Lage und Pool Ok.

Cons:

Wir hatten drei Nächte gebucht und könnte aufgrund Flugänderung seitens der Airline nur zwei Nächte bleiben. Keine Kulanz und Rückerstattung. Da hätten wir uns eine bessere Reaktion gewünscht.
Der Service könnte allgemein freundlicher sein. Das Zimmer hat muffig gerochen. Bei dem Namen „Hyatt“ erwarte ich mehr

2026-09-03 • via Nuitee
Y
YON JUN • solo_traveller • kr
10
2026-08-31 • via Nuitee
E
Ezzoubaa • family_with_children • fr
9
Bien
Pros:

Le petit déjeuner et le service du personnel.

Cons:

La porte de sdb qui ne ferme pas, pas pratique avec des enfants, petite piscine

2026-08-26 • via Nuitee
S
Sam • solo_traveller • gb
2
2026-08-26 • via Nuitee
M
Michel • solo_traveller • eg
10
2026-08-24 • via Nuitee
S
Sam • solo_traveller • gb
1
Avoid like the plague
Pros:

Location. Otherwise what a mess of a hotel.

Cons:

lhave never experienced such a level of incompetence from hotel staff.
After extending my stay, I was given a new key for the same room, but the key did not work. The receptionist came to assist but repeatedly tried the same key without considering that it might need to be reset. We were left standing outside the room for an unreasonable amount of time until, eventually, another member of staff came up with a new key that actually worked.

I was going asked whether I wanted to wait in reception or move to another room. Considering I already had all my belongings in the current room, neither option was particularly reasonable as I watched him try the same key over and over like it might suddenly work.

To make matters worse, I noticed that I had been charged more than the amount stated on my booking. Having looked at other reviews online, this appears to be a recurring issue, so I strongly recommend checking your bill carefully. I had to specifically request evidence of the charges, and even when I was provided with an invoice, the staff could not explain why the amounts differed. Instead, the manager stood there with a fruit plate, repeatedly apologising and stuttering, but still provided no clear explanation or justification for the additional charges.

I subsequently received an email from the hotel addressing my complaint, but the details in the email were completely inaccurate and did not relate properly to the issues I had raised. This only added to my frustration. It was like it was someone else’s complaint they emailed me about or they didn’t even read the email.

I will be pursuing this matter externally. Based on my experience, I would strongly advise others to stay elsewhere.

And don't even get me started on the café. I ordered a latte and was asked whether I wanted it black. I eventually received a cup of what tasted like soapy milk—and was charged for it.

2026-08-24 • via Nuitee
T
Tatiana • family_with_children • ru
10
2026-08-22 • via Nuitee
T
Tatiana • family_with_children • ru
10
2026-08-20 • via Nuitee
K
Kyoungmi • family_with_children • gb
1
Double charges attempted and no reply!!! Ruined my holiday.
Pros:

The staffs at the doors and restaurants were nice enough. Cleaner kept the room clean. I found there were two seperate payments trying to be made on my credit card and contact to the hotel and booking.com and no reply from them. It really stressing me out on my family holiday this double charges attempted. Really unpleasant and quite feeling disgraceful the way this matter dealt with both hotel and booking.com. I spoke to my credit card company and the first payment approved and second attempt is pending but there nothing American Express can do by now. It all depends of if the hotel approved or not approved. Completely ruining my family holiday.

Cons:

Answer to the customer on the reception when they got the message through booking.com

2026-08-19 • via Nuitee
F
Fiona • family_with_children • my
8
A bit pricey but comfortable and convenient enough
Pros:

Location, beds

Cons:

Housekeeping, some staff are not as friendly as others

2026-08-17 • via Nuitee
K
Kuno • family_with_children • my
8
2026-08-16 • via Nuitee
L
Lee • couple • my
10
Pros:

Very satisfied

2026-08-16 • via Nuitee