Hotel Orangutan

Hotels
9.2 (156 reviews)
Jl. Orangutan , Bukit Lawang , id

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Good local tours
Cons:
Cleanliness issues
Steep stairs
Noise from monkeys

Categories

Cleanliness
7.89
Several issues with cleanliness were noted, including a curry smell on sheets and a dirty toilet.
Service
9.86
Friendly staff who arranged tours and breakfast, but responsiveness could improve.
Location
9.9
The location provides beautiful views and is well-situated for local tours.
Room Quality
8.85
Rooms are spacious and clean, but steep stairs can be an issue for some guests.
Amenities
8.38
Limited amenities mentioned, but some guests found them sufficient for a jungle stay.
Value for Money
9.34
Good value for location and service, despite some cleanliness issues.
Food and Beverage
9.39
Breakfast and meals received positive feedback, although service times could improve.
Overall Experience
10
Despite some issues, many guests enjoyed their stay and appreciated the natural setting.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:20

Property Description

Garden Oasis with Mountain Views

Luxurious Accommodation
Hotel Orangutan provides 3-star accommodation with balconies offering stunning mountain views. Each room features a private bathroom and comfortable bed linen, ensuring a restful stay.

Culinary Delights
Indulge in a culinary journey at our on-site restaurant, offering a diverse menu of British, Indonesian, and international cuisine. Special dietary requests such as vegetarian, dairy-free, and halal options are also catered to with care.

Convenience at Your Fingertips
Enjoy the convenience of a tour desk, luggage storage, free WiFi, evening entertainment, and a concierge service during your stay. Additionally, a paid airport shuttle service is available for seamless travel experiences.

Experience a tranquil retreat at Hotel Orangutan - Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 50,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 156 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 10
M
Morgan solo_traveller us
8
Pros:

The rooms were large and comfortable. The hot water was great.

Cons:

The bedding was old and had holes in it. There are large portions of the day when the village doesn't have power so if you're in your room or can get quite hot with the fan not working.

2026-07-02 via Nuitee
N
NAOKO solo_traveller jp
10
Pros:

I want to thank the team at Hotel Orangutan for such a lovely stay. The staff’s kindness and hospitality really stood out, and they provided great support with our tours. The room was spacious and spotlessly clean, and the breakfast was truly tasty. A perfect home away from home!

2026-06-23 via Nuitee
N
NAOKO solo_traveller jp
10
オススメです。ぜひ泊まりに行って下さい。
Pros:

スタッフの気遣いや接客が大変良く、部屋も広々としてました。

Cons:

特になし

2026-06-23 via Nuitee
E
Emma solo_traveller gb
7
Pros:

Everything about the room and staff was great

Cons:

There is really loud building work going on all day when I was there and after a 3 day trek in the jungle wanting to relax and nap it was very annoying!

2026-06-18 via Nuitee
D
Dietmar couple de
8
Pros:

Das Frühstück ist nicht im Preis inbegriffen und muss extra bezahlt werden, Man kann aber auch in der Umgebung andere kleinere Restaurants nutzen. Der Ausblick vom Zimmer über das Tal mit dem Fluss war fantastisch. Die vom Hotel organisierte Tour in den Dschungel war klasse und wir haben auch Orangutans sehr nah erleben können. Allerdings sind schon viele Tourist dort unterwegs. Die Taxifahrt von Medan wurde vom Hotel organisiert und hat ca. 3,5 Std. gedauert. Es hat von der Ankunft am Flughafen alles tadellos geklappt.

Cons:

Das Hotel hat verschiedene Zimmer. Unser Zimmer lag sehr weit oben und der Weg dorthin war schon beschwerlich. Für ältere Menschen nicht zu empfehlen. Eher eines der unteren Zimmer nehmen.

2026-06-01 via Nuitee
C
Cynthia solo_traveller id
8
2026-06-01 via Nuitee
P
purba solo_traveller id
10
Pros:

Kamarnya luas, bersih, nyaman.
Kamar mandi nya okeyy..

2026-05-31 via Nuitee
P
Philip solo_traveller au
10
Perfect. Orangutans a bonus.
Pros:

Everything. It was just perfect. A great view from the balcony with monkeys running all over surrounding roofs. Very clean, extremely comfortable, the bed was great. The staff were wonderful, very friendly and helpful, even arranging for my orangutan trek and onward travel. Would have loved to have stayed long in this amazing place.

2026-05-12 via Nuitee
P
Petrus couple nl
6
Voldoende
Pros:

Het meest beviel me het uitzicht en het vriendelijke personeel.

Cons:

Dat er heel veel stroomuitval was. Hierdoor werd het erg warm in de kamer.

2026-05-12 via Nuitee
B
Betty couple fr
7
Pros:

Une très grande chambre avec balcon vue sur la rivière et la jungle

Cons:

Pourrait être plus propre

2026-05-11 via Nuitee
E
Elisabet solo_traveller nz
10
Really good
Pros:

The room was everything we were looking for. Also they help us storaging part of our luggage when we were out for jungle trek, that was much appreciated 👏

Cons:

Everything was good 😁

2026-04-26 via Nuitee
A
Alessandro solo_traveller de
7
2026-04-04 via Nuitee
J
jessica mariana solo_traveller ar
10
2026-04-03 via Nuitee
J
jessica mariana couple ar
10
Excelente
Pros:

The stay was excellent. We stayed there before and after the 2-day, 1-night orangutan trek. Great location, comfortable room, spacious and clean bathroom, a large balcony with an amazing view, and very good Wi-Fi signal.

2026-03-24 via Nuitee
E
Eric family_with_children be
10
Pros:

Het prachtige uitzicht over Bukit Lawang en de jungle.

2026-03-06 via Nuitee
C
Clémence couple fr
10
Excellent
Pros:

We had the double room with balcony. You don't really see the river but you have a nice view anyway. The bed is comfy, there is good wifi, the big bathroom has hot shower and everything is clean. The owner and her staff are really nice and helpful. I was sick one day and they went to the pharmacy and brought me medicine.

Cons:

It's not suitable for old or disabled people because there are high stairs to reach the rooms.

2026-02-13 via Nuitee
J
Jasper couple nl
9
Geweldig
Pros:

Uitzicht en faciliteiten

Cons:

Geen warm water, veel beestjes en hoge trappen haha

2026-01-20 via Nuitee
A
Adrienne couple ch
10
2026-01-19 via Nuitee
A
Adrienne couple ch
10
I would always come back to stay at Hotel Orang Utan!
Pros:

Nice, big and clean rooms with balcony. We did not hear any music even though it was party time down the river in the village. The staff was super friendly and welcoming. Made sure our luggage was safe during our trek and organised laundry for us after it. Multiple options for breakfast, loved their lemon tea!

Cons:

Nothing

2026-01-19 via Nuitee
T
Tamara family_with_children nl
10
Great room, lovely staff, amazing tours, laundry service and great (vegan) food.
Pros:

We loved everything about our stay, beautiful clean family room with amazing rainforest view from the balcony. The hotel offers very convenient laundry service and is run by the most kind family who arranged the tours and (airport) transport for us. The 2D/1N jungle tour was more wonderful than we could have imagined beforehand, we were lucky enough to meet the orang utan and many more animals! Also the tuk tuk village tour was very enjoyable and interesting. We loved swimming in the river which is very close to the hotel and the food was great with the menu including vegan options as well. Definitely a ten out of ten! Don’t hesitate to book here!

Cons:

We loved everything, there was the occasional gecko in the house and therefore there was some gecko poop on the floor and as said in other reviews there are little monkeys everywhere. We did expect this in the jungle and for us it contributed to our overall experience. Also we had to walk a steep stair to get to the room but this was also expected and no problem for us and the view from up there was more than worth the climb.

2026-01-19 via Nuitee