The Dixon, Tower Bridge, Autograph Collection

Que le cambien el menú del desayuno

Room was expensive considering it a 4 star virtually no window so quite a dark room mattress very hard

Room 27: Light switches were broken in the bedroom so main light couldn't turn on. One small bathroom light is broken. Whole room covered in dust. The AC is dirty and circulating dust. I got very sick in this room and felt better when I left. Coffee machine was very dirty, I asked for it to be cleaned and when I returned to the room it was still dirty. I had 1bar signal in my room, no wifi at all. No access even with the stupid useless app. I shouldn't have to download an app to use hotel wifi. I am not paying this much money to be inconvenienced. Tiny window in the corner cannot be opened for fresh air. Really awkward tv placement. Looked different from the photos. It's funny I was told this room was recently upgraded. Upgraded maybe 100 years ago sure. Felt like I was staying in a hole in a wall. This room should be changed into a storage room it is not suitable or hygienic for guests. I got really sore throat and cough staying there which immediately cleared up when I left. Too expensive and not worth it at all.

Nothing

No information about the hotel we had to ask all the time. The view of a wall out of are window. Got the wrong bill on check out

Didn't dine there as breakfast was very expensive at £24 each. Drinks also very expensive.

La habitación era algo pequeña.
Me intentaron cobrar la habitación al principio de la estancia, aunque no pudieron porque tengo un sistema de seguridad que no lo permite y no entendían que quería pagar con otra tarjeta. Incluso habiendo pagado con esa otra tarjeta aún intentaban cobrar la habitación a la tarjeta segura.
La ducha no funcionaba del todo bien y la televisión se reiniciaba de vez en cuando lo cual resultaba molesto.
La climatización bien pero no se podían abrir las ventanas y los días frescos teníamos que estar con el aire acondicionado, aviso para quienes no pueden dormir con aire acondicionado, pasarán calor.

Pour commencer la chambre que nous avons choisie est à 370€ la nuitée
A notre arrivée, 2 bouteilles d’eau à notre disposition
Bien mais pas fraîches
Mini bar fermé
Capsules de café non remplacées pour la 2e nuitée.
Climatisation bloquée à 22 degrés
Le petit déjeuner est bien mais manque de diversité
Problème d’écoulement de l’eau dans la douche
Pour un hôtel international la seule langue utilisée est l’anglais
Le plus grave à mon goût est cette arnaque du client entre la réception et le taxi.
Lors de notre départ, je demande à la réception de nous réserver un taxi.
Trajet de quelques kilomètres entre l’hôtel et la gare Waterloo.
La jeune fille me donne directement le prix soit 60 livres.
Même le chauffeur de taxi trouvait le prix anormal et au final j’ai payé 30 livres.
Ces combines sur le dos des clients sont inadmissibles

Second time I have stayed, the first was a birthday and this time was an anniversary. Both times no care what so ever on the occasion for the visit. I explained at check in that I've had a terrible day and had many issues. And that I was here for anniversary. I've stayed at many hotels for many occasions and through many ups and downs. I don't expect much but as a person who works in hospitality myself. I know the little to expect from these moments at hotels. I didn't even hear "best wishes" from staff. Its not that I expect the red carpet. But the very least amount of care and want to be hospitable isn't too much to expect. I think the front of house should work on this.