Residence Inn Boston Downtown/South End

Hotels
•
Residence Inn
8.3 (651 reviews)
2001 Washington Street , Boston , us
+1 857-776-3000

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good breakfast
Pleasant staff
Cons:
Sketchy location
concerns about security
Housekeeping issues

Categories

Cleanliness
8.05
Multiple mentions of clean rooms but concerns about housekeeping.
Service
8.55
Positive sentiments about staff and service throughout the reviews.
Location
7.55
Location described as sketchy and not ideal, affecting overall sentiment.
Room Quality
8.55
Comfortable rooms emphasized positively in multiple reviews.
Amenities
8.55
Good amenities mentioned, including breakfast and room features.
Value for Money
8.55
Great price for quality, but some mention parking fees.
Food and Beverage
8.55
Breakfast options frequently praised across several reviews.
Overall Experience
8.05
General satisfaction with the stay, despite some location concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:37

Property Description

Modern Amenities and Convenient Location
Residence Inn Boston Downtown/South End offers a fitness centre, free WiFi, and a bar, ensuring guests have a comfortable stay. Situated near Boston Museum of Fine Arts, this 3-star hotel provides easy access to key attractions like Hynes Convention Center and Back Bay Station.

Spacious Family Rooms and Fully Equipped Units
The hotel features family rooms and well-equipped units with air conditioning, kitchen, and flat-screen TV. Each room includes a safety deposit box, private bathroom, and complimentary toiletries, promising a relaxing experience for guests.

Exceptional Service and Shuttle Facility
With a 24-hour front desk and free shuttle service, Residence Inn Boston Downtown/South End goes the extra mile to cater to guests' needs. Book now for a memorable stay in the heart of Boston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 55 per day.

Location

Guest Reviews

8.3
Based on 651 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.05
D
Dimosthenis • couple • be
8
2026-07-25 • via Nuitee
H
Hollie • extended_group • gb
5
The majority of staff were very rude and unwelcoming. Asking simple questions (like what to expect during breakfast and
Pros:

Free breakfast was decent.
Close to bus so getting to Downtown Boston was easy.
The room was a good size and clean and had everything we needed.

Cons:

On arrival the ‘server’ was down.
During the stay, the ‘server’ appeared to be down quite a lot.
On the first day, the cover on the key card outside the door disappeared.

2026-07-23 • via Nuitee
H
Helen • extended_group • au
6
Pros:

Breakfast
Staff
Room

Cons:

Location was dodgy

2026-07-21 • via Nuitee
S
Satoko • family_with_children • sg
8
2026-07-18 • via Nuitee
E
Euan • extended_group • gb
10
2026-07-15 • via Nuitee
S
Stewart • family_with_children • us
10
Good value for Boston, friendly staff, big room, clean.
Pros:

Good location for public transportation, clean, safe.

Cons:

N/A

2026-07-15 • via Nuitee
L
lsX7204MQ • Business
10
Great customer service
Pros:

I had booked a stay while attending a conference in downtown Boston and wanted to walk back and forth several times a day. I didn't realize that it ended up being a 30 min walk and I was able to find a hotel much closer at the last minute. Elizabeth, who was working at the desk was super kind and canceled my reservation without a charge. She also offered me water after a hot walk and I really appreciated her attentiveness and care.

2026-07-14 • via Tripadvisor
Z
Zuzana • couple • sk
9
2026-07-14 • via Nuitee
M
Marcela • extended_group • ca
10
Great breakfast and location
Pros:

Good location and great breakfast

2026-07-14 • via Nuitee
J
Jack • couple • us
9
2026-07-13 • via Nuitee
I
Isaac • couple • us
6
Never again at this location.
Pros:

This is a new property, and as such, it was like all the Residence Inns I have stayed at.

Cons:

The reason for my low score is that the so-called breakfast was not up to par, and the breakfast staff was nowhere to be seen. I asked for a discount on my bill, and the lady at the desk barked at me. At this location, there are no breakfast options within walking distance. Keep that in mind if you are considering this property.

2026-07-07 • via Nuitee
L
Laurent • solo_traveller • fr
9
2026-07-06 • via Nuitee
M
Midge • solo_traveller • us
7
Pros:

The closeness to the highways. The room was set up nicely and comfortable.

Cons:

Having to pay extra for parking, and all the extra taxes and fees.

2026-07-05 • via Nuitee
J
Judge • extended_group • us
10
Very nice and professional staff, they were super friendly and helpful. Room was very clean and had plenty of room for f
Pros:

Room was very big and very clean. Plenty of room for four people. Staff was super friendly and helpful, breakfast was good.

Cons:

Nothing

2026-07-03 • via Nuitee
M
Maribeth • family_with_children • us
8
Nice hotel, very clean, large rooms in a good location.
Pros:

Great size room, very comfortable. Great location easy to get to many different neighborhoods.

Cons:

Bar has not been open for over a year but still advertised on web site.

2026-07-02 • via Nuitee
J
Jean • solo_traveller • fr
9
2026-06-28 • via Nuitee
H
Hector • solo_traveller • us
10
2026-06-27 • via Nuitee
D
De Pina • family_with_children • us
7
2026-06-27 • via Nuitee
D
De Pina • family_with_children • us
7
The place is very clean and comfortable. And there’s lots of store near by
Pros:

Very clean and comfortable

Cons:

One of the staff member was rude

2026-06-27 • via Nuitee
L
Lisa • couple • us
10
2026-06-20 • via Nuitee