Holiday Inn - the niu, Charly Frankfurt City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (5017 reviews)
Niddastraße 60 - 62 , Frankfurt/Main , de

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Safety concerns nearby
Small room size
Difficult to find

Categories

Cleanliness
8
Overall positive comments about cleanliness but some concerns about small rooms.
Service
8.7
Consistently mentioned as friendly and accommodating.
Location
7.5
Mixed reviews, concerns about safety due to nearby drug activity.
Room Quality
8
Rooms are clean and new, but some reports of small size.
Amenities
8.5
Good breakfast and complimentary services noted.
Value for Money
8.2
Good price-quality relationship, but some mention of safety concerns.
Food and Beverage
8.5
Breakfast is frequently praised.
Overall Experience
8.2
Overall, a satisfactory experience but with noted issues regarding location and safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:59

Property Description

Modern Hotel in Central Frankfurt

Convenient Location: The niu Charly is just steps away from Frankfurt Central Station, making it easy for guests to explore the city's attractions like the German Film Museum and Senckenberg Natural History Museum.

Comfortable Accommodation: Each room is equipped with modern amenities including a flat-screen TV, seating area, and private bathroom, ensuring a comfortable stay for all guests.

Multilingual Staff and Snack Bar: Guests can enjoy the convenience of a multilingual staff fluent in several languages and unwind with a drink at the on-site snack bar.

Book your stay at the niu Charly now to experience the perfect blend of comfort and convenience in Frankfurt/Main.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 5017 reviews
Cleanliness: 8
Service: 8.7
Location: 7.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 8.2
H
Hans Dieter • solo_traveller • de
9
2026-05-23 • via Nuitee
G
Gemma • extended_group • gb
1
It was too unsafe to stay there, dangerous area for tourists
Cons:

There was not enough warning about the dangerous location of this hotel for tourists. It is positioned in the middle of one of the most scary, dangerous neighbourhoods Ihave ever been witness to, where not a couple, but large groups of people are using hard drugs openly in the street. It was like a zombie film. Discarded dirty needles were all over the floor outside the hotel. Rubbish lines the streets. A man was smoking a crackpipe on the pavement by the entrance. The area has signs declaring it a no-weapon zone, the police are said to avoid the area. There are multiple muggings according to our taxi driver, who has lived in Frankfurt for many years. We didnt even get out of the taxi and had to go and pay for another hotel in a safer district. The reason for the high number of addicts is due to a local medical centre that supplies drugs in a safe space. It was heartbreaking, and scary. I felt incredibly unsafe.

2026-05-22 • via Nuitee
R
Rudolf Peter • couple • de
8
2026-05-22 • via Nuitee
W
Windy • couple • us
10
2026-05-22 • via Nuitee
N
NJA • extended_group • pt
8
ótimo
Pros:

local de acesso a Feira de Frankfurt.

Cons:

Do que esta a volta do Hotel muita miséria e pessoas sem abrigo.

2026-05-22 • via Nuitee
F
Frank • solo_traveller • de
8
2026-05-21 • via Nuitee
C
Carina • solo_traveller • de
8
Pros:

Sauber, günstig, modern

Cons:

Die Lage, viele Drogenabhängige und Dealer vor der Tür

2026-05-20 • via Nuitee
T
Thusyanthan • solo_traveller • gb
8
2026-05-20 • via Nuitee
S
Sara • couple • dk
9
2026-05-20 • via Nuitee
M
MihaelaSBM • Business • Stuttgart, Baden-Württemberg
2
Very dissapointed
Pros:

I had a very disappointing experience at this hotel and would not recommend it.
Firstly, the information provided online is misleading or incomplete. The hotel does not offer many basic amenities you would normally expect: no minibar, no slippers, no bathrobes, no body lotion, no coffee or tea facilities, and not even a phone in the room. These are essential details that should be clearly stated before booking.
When I asked at reception about basic items, I was told they are not available because this is a “business hotel,” which I found dismissive and unprofessional. I have stayed in over 200 hotels, and as an IHG One Rewards member, I am very familiar with hotel standards—this explanation is not something I have encountered before.
Due to this misinformation, I had to go out and purchase basic necessities such as a toothbrush and toothpaste myself, which is unacceptable.
Another issue worth mentioning is the pricing: I was charged €5 for a can of Fanta, which is excessive, especially considering there is no minibar and none of the usual in-room conveniences.
The most serious problem, however, was the complete lack of respect for privacy. I was granted a late check-out until 14:00 and clearly communicated that I did not want to be disturbed, including placing a “Do Not Disturb” sign on the door. Since there is no phone in the room, I even went downstairs to inform reception personally.
Despite this, at 12:30, someone knocked and then entered my room without permission, waking me up for the second time. This is a serious breach of privacy and completely unacceptable.
Because of this, I checked out early at 12:45, extremely frustrated. When I reported the issue, I was told the staff member was new, but she was not alone at reception and could have asked for help instead of giving incorrect and unjustified information.
Although the hotel later apologize, this does not make up for the overall poor experience.
I will not return.

2026-05-19 • via Tripadvisor
B
Bryce • extended_group • de
10
2026-05-19 • via Nuitee
M
Michael • solo_traveller • de
8
Modernes Hotel in Bahnhofsnähe
Pros:

Für die Lage des Hotels in der wenig attraktiven Niddastraße kann das Hotel nichts. Aber ist man erstmal drin, fühlt man sich wohl. Die Zimmer sind modern und ausreichend groß, das Frühstück ist ansprechend und abends bekommt man im Shop an der Rezeption auch noch etwas zum Trinken.

2026-05-19 • via Nuitee
A
addis • couple • de
10
Nice thanks
Pros:

Everting

Cons:

Everting was good

2026-05-19 • via Nuitee
R
Rodolfo • solo_traveller • ar
8
Buena opción
Pros:

Buen diseño, habitaciones cómodas

Cons:

No anduvo la calefacción, a media noche tuve que cambiar a otra

2026-05-19 • via Nuitee
C
claudio_nov • solo_traveller • de
7
2026-05-19 • via Nuitee
C
Christian • solo_traveller • de
9
2026-05-18 • via Nuitee
M
Monika • solo_traveller • de
8
2026-05-18 • via Nuitee
D
David-Andrei • solo_traveller • ro
9
Cons:

Hotelul se află într-un cartier mai ciudățel, unde mi-ar fi frică să merg după lăsarea întunericului. Măcar este amplasat la doar 2-3 minute de mers pe jos de gara centrală a orașului, ceea ce constituie un mare plus

2026-05-18 • via Nuitee
I
Ivana • extended_group • de
10
2026-05-18 • via Nuitee
L
Lutz • solo_traveller • de
8
Cons:

Ich konnte statt der gebuchten 2 Nächste nur eine Nacht bleiben.
Ich akzeptiere, dass ich kein Geld zurückbekomme.
Aber die Rezeption war nicht im Stande , mir eine Rechnung auszustellen. Das ginge erst am gebuchten, nicht am tatsächlichen Abreisetag .
Das Versprechen, mir per email die Rechnung zuzuschicken, wurde nicht erfüllt, so dass ich bis heute keine Rechnung habe.

2026-05-18 • via Nuitee