Holiday Inn - the niu, Charly Frankfurt City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (5353 reviews)
Niddastraße 60 - 62 , Frankfurt/Main , DE
+49 69 400502089

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms
Very good breakfast
Close to main train station / convenient for city trips
Comfortable beds
Good value for money
Free, reliable Wi‑Fi
Cons:
Location is sketchy / unsafe at night (homelessness, visible drug use)
No in-room tea & coffee facilities
No bar despite some listings
Street noise and occasional disturbances at night
Limited hotel parking availability

Categories

Cleanliness
9
Multiple reviews praise cleanliness and describe rooms as clean and cozy; guests repeatedly note clean rooms and good housekeeping.
Service
9
Staff repeatedly described as friendly, polite and helpful (check-in assistance, late checkout offered to a loyalty member, attentive breakfast service).
Location
5
Consistently reported as a negative: very close to the main station with visible homelessness, drug use and a sketchy/unsafe feel in the area, especially at night.
Room Quality
8.5
Rooms described as comfortable with good beds and well-presented accommodations; suitable for short city trips.
Amenities
6.5
Missing in-room tea/coffee facilities and noted lack of a bar (contrary to some listings); parking can be limited. Wi‑Fi is reported as good and free.
Value for Money
8.5
Several guests mention good price-performance and suitability for a city trip given the location and offerings.
Food and Beverage
8.8
Breakfast is frequently praised (varied and appealing, served on upper floor) though some guests note limited coffee availability outside breakfast service.
Overall Experience
9.5
Overall positive stays due to cleanliness, friendly staff and strong breakfast offering; the negative neighborhood impact is repeatedly noted but many guests felt safe inside and still enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Hotel in Central Frankfurt

Convenient Location: The niu Charly is just steps away from Frankfurt Central Station, making it easy for guests to explore the city's attractions like the German Film Museum and Senckenberg Natural History Museum.

Comfortable Accommodation: Each room is equipped with modern amenities including a flat-screen TV, seating area, and private bathroom, ensuring a comfortable stay for all guests.

Multilingual Staff and Snack Bar: Guests can enjoy the convenience of a multilingual staff fluent in several languages and unwind with a drink at the on-site snack bar.

Book your stay at the niu Charly now to experience the perfect blend of comfort and convenience in Frankfurt/Main.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 5353 reviews
Cleanliness: 9
Service: 9
Location: 5
Room Quality: 8.5
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 8.8
Overall Experience: 9.5
R
Raffaela • family_with_children • de
9
2026-10-31 • via Nuitee
I
Ingo • solo_traveller • de
6
Gut für eine Nacht, nicht zu empfehlen für Alleinreisende Frauen, es sei denn Sie verlassen das Hotel nicht während der
Pros:

Freundliche Mitarbeiter, Preis-Leistung, Nähe zum Bahnhof

Cons:

Umgebung, in der offen Rauschgift konsumiert wird, viele Obdachlose, schmutzige Straßen

2026-10-31 • via Nuitee
U
Ulla • couple • de
9
Gutes Hotel für einen Städtetrip
Pros:

Das Hotel hat uns gut gefallen. Sehr zentral gelegen, im Bahnhofsviertel, was nicht sehr ansprechend ist. Aber das war uns bewusst und ist nicht dem Hotel anzulasten. Die Zimmer waren gut, das Personal sehr freundlich und das Frühstück auf der 6. Etage sehr ansprechend. Alles, was das Herz begehrt!

Cons:

Wir waren enttäuscht, dass das Hotel, anders als bei Booking.com dargestellt, über keine Bar verfügt.

2026-10-30 • via Nuitee
G
Gisela • couple • de
9
Pros:

Da Zimmer und der Service

Cons:

Keinen Kaffee ☕️ zu bekommen morgens , ohne Frühstück

2026-10-30 • via Nuitee
M
Malone • family_with_children • ie
6
Pros:

Cleanliness

Cons:

Location very dangerous part of frankfurt and constant load noise outside all the way through till morning

2026-10-29 • via Nuitee
N
Neil • solo_traveller • gb
8
Nice stay but location dodgy
Pros:

Hotel was modern and clean. Wi-Fi was good and free. Staff were very polite and professional.

Cons:

No tea & coffee making facilities in room. The location is sketchy with multiple homeless / drug takers loitering right outside the hotel.

2026-10-29 • via Nuitee
L
LUKY • family_with_children • es
10
Pros:

Closed to train station, to go by walk to the city

2026-10-28 • via Nuitee
B
Bhavin • solo_traveller • in
10
Fantastic
Pros:

the hotel was clean and so was the room. the staff were really nice. leoras(if i have the name correctly) the lady who checked me in was really informative. also the guy (whose name i dint get (allowed me a late checkout) me being a ihg member. also many marathon runners were in the hotel as i had gone for the frankfurt marathon

Cons:

the location (but cant fault the hotel). its street have people who use drugs. but per se no one harasses u(i just had 1 guy who tried to spit on me)!!!

2026-10-28 • via Nuitee
M
Michelle • solo_traveller • de
7
2026-10-27 • via Nuitee
A
Anders • couple • no
9
2026-10-27 • via Nuitee
M
Matyáš • couple • cz
7
Pros:

Overall amazing accommodation, clean and cozy, service and people were also nice, breakfast was probably one of the best I've ever had

Cons:

The location, people in the is area are so weird...I don't know if it is because the place is next to the main Frankfurt station or just bad coincidence, but people were sleeping on the streets next to our hotel, drinking and drugs were quite normal there, so be careful in the evening...also, if you are going there by a car, be careful, the parking places in the hotel can be full, like it happened to us.

2026-10-27 • via Nuitee
M
Michaela • couple • de
10
2026-10-27 • via Nuitee
K
Katrin • solo_traveller • de
8
Pros:

Lage direkt am Bahnhof, Personal sehr freundlich. Frühstück gut, wenn auch kleinere Details zum Verbessern.

Cons:

Zum arbeiten im Standardzimmer eher ungeeignet, beim Frühstück wurde die Erdnussbutter eingespart, sowie gibt es keine Nüsse.

2026-10-27 • via Nuitee
J
Jennifer • couple • gb
8
Comfy, convenient but undesirable location
Pros:

Really nice, comfy beds. Close to main station

Cons:

Location is in an area of deprivation. Walking nearby the hotel, we did not feel safe. That being said - felt perfectly safe inside the hotel.

2026-10-27 • via Nuitee
M
MagnaMater • couple • nl
8
Perfect verblijf voor de mararhon en stedentrip
Pros:

Ontbijt erg goed, vriendelijk personeel, erg schoom

Cons:

Koffie beter verkrijgbaar, niet aleen bij ontbijt

2026-10-26 • via Nuitee
A
Andrea • family_with_children • br
9
Pros:

Muito bom para quem quer ficar próximo da estação central.

2026-10-25 • via Nuitee
D
Diana • solo_traveller • at
5
Hätte von einem IHG NIU Hotel mehr erwartet
Pros:

Sympathisches Hotel mit ansprechenden Zimmern, aufmerksamer Frühstückservice

Cons:

Lage ist katastrophal - vor dem Hotel betrunkene Obdachlose, Glasscherben und widerlicher Geruch

Early Check in telefonisch nicht möglich (bei booking.com Buchung) vor Ort ‚kulanterweise‘ 50,00€ 😳 - nur um den Koffer vor der Tagung abzustellen

2026-10-24 • via Nuitee
D
Damien • couple • de
10
2026-10-23 • via Nuitee
S
Stephan • family_with_children • de
9
Pros:

Sehr gute Lage!

2026-10-23 • via Nuitee
F
Fabrice • solo_traveller • fr
5
Hôtel bien mais je reviendrai pas au regard de la fréquentation dans le quartier le soir.
Cons:

La rue et le quartier se transforment le soir et la nuit en repère de toxicomanes (bruits la nuit, insécurité ressentie en entrant / sortant de l'hôtel)

2026-10-22 • via Nuitee