Arlo Chicago

Hotels
9 (2871 reviews)
168 North Michigan Avenue , Chicago , us
+1 312-346-1200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Housekeeping issues
Hidden fees

Categories

Cleanliness
8.46
Some issues with cleanliness mentioned; room not adequately attended by housekeeping.
Service
9.93
Majority of reviews praised staff for their friendliness and helpfulness, especially Dan's exceptional service.
Location
9.47
Multiple reviews noted the great location of the hotel.
Room Quality
8.92
Rooms reported to be comfortable and cozy, with some mentions of amenities needing improvement.
Amenities
8.45
Minor complaints about coffee and lack of certain items in rooms.
Value for Money
8.91
Good value perceived but some concerns over hidden fees affecting overall value.
Food and Beverage
8.46
Positive feedback on restaurant but no specific mention of food quality.
Overall Experience
9.43
Overall experience was mostly positive despite a few hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:51

Property Description

Prime Location near Major Attractions
Arlo Chicago is conveniently located in Chicago, just a short walk from Millennium Park and Cloud Gate - The Bean. With top theaters and museums within walking distance, our hotel is the perfect choice for exploring the city.

Modern Amenities and Dining Options
Enjoy a comfortable stay in our well-equipped rooms featuring a desk, flat-screen TV, and fridge. Indulge in delicious American and seafood cuisine at our on-site restaurant, About Last Knife. Start your day right with an American breakfast served every morning.

Exceptional Service and Convenience
Our hotel offers a fitness center, on-site dining, and a helpful reception ready to assist with recommendations and guidance. Whether you're here for business or leisure, Arlo Chicago ensures a memorable stay. Book now for an unforgettable experience.

Important information:

Daily Resort Fee includes:
-Bottled water
-WiFi in room
-24/7 access and printing at the Business Center
-Fitness center
-Daily newspapers in the lobby
-Local calls
-In-room coffee and/or tea.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

9
Based on 2871 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
G
George Mandelay • couple • us
9
Good location, great bed, super restaurant
Pros:

Great bed, efficient and clever use of switches to control lighting, view from our room was a unexpected plus, drawers in the bed frame for storage (saves floor space by no having stand alone dressers), generally a good experience

Cons:

1) The surface of shower floor was very slippery (the shower has the footprint of a standard bath tub, so its quite large) either grab handles should be installed or the surface needs to be covered with non skid pads to improve traction while showering.
2)The difficulty of finding the "front door" for check in from Michigan Avenue is difficult and advised against attempting ... instead you are asked to use, what amounts to a back alley, to check in, drop off or pick up luggage or passengers, this works but my GPS had a hard time directing me to that address and resulted in making three attempts to find it before finally getting enough information to give the correct directions. This was probably because of the "shadow effect" on the GPS due to the satellite signals were being blocked by the skyscrapers around that alley address. But once inside and at the front desk, things went easier.
3)Being on the third floor and over looking Michigan Avenue was an unexpected plus in terms of entertainment and novelty BUT the downside is that at night, Michigan Avenue can get noisy due to traffic and police/ambulance sirens ... disrupting sleep

2026-08-29 • via Nuitee
I
Iris • couple • de
10
2026-08-28 • via Nuitee
C
Christopher • couple • gb
8
Very enjoyable
Pros:

Bedroom was wonderful bathroom perfect

Cons:

Our room looked onto a walk about 10 feet away although this was inevitable

2026-08-28 • via Nuitee
D
Danyell • couple • us
10
2026-08-25 • via Nuitee
C
Cassandra • couple • us
6
Overall a good hotel with friendly staff, clean rooms and great location.
Pros:

The location was excellent. The housekeeping was great. The staff was friendly.

Cons:

Rooms were small for the price and the breakfast from the restaurant was not good.

2026-08-25 • via Nuitee
P
Paul • solo_traveller • ie
10
Pros:

The location, food, room was great. The staff were amazing. My flight was delayed and I didn’t arrive to the hotel until after 1 am and this was not a problem at all

2026-08-25 • via Nuitee
S
Samuel • solo_traveller • us
6
Meh
Pros:

Rooms were bright and well appointed

Cons:

Hotel had no toothpaste, and staff was pretty rude and unhelpful. Breakfast service extremely slow.

2026-08-25 • via Nuitee
Y
Yasmine • couple • us
8
One for the books, will book again honestly.
Pros:

First time in Chicago, and I picked an excellent place to stay. Like you in the center of so much stuff. Definitely would book again

Cons:

No parking.

2026-08-24 • via Nuitee
M
marcia • couple • us
8
2026-08-23 • via Nuitee
K
Kay • extended_group • us
10
2026-08-21 • via Nuitee
P
Penny • family_with_children • fr
8
Tres bien je recommande
Pros:

Tres bien placé, chb spatieuse
Bar et restaurant dans l’hotel, ambiance sympa

Cons:

Chambre sans vue, enfin sur l’immeuble d’en face a 2m…

2026-08-21 • via Nuitee
J
Jonathan Black • couple • my
8
Pros:

Very friendly staff, spacious gym, great restaurant on ground floor, comfy bed, great shower.

Cons:

Our Nespresso coffee maker didn't dispense water, the Chromecast feature on the TV kept losing connection, so we couldn't stream, and the blackout curtains don't go flush to the wall (leaving a 6in gap of light at night right by our faces)

2026-08-20 • via Nuitee
P
Piera Anastasia • couple • it
7
Perfect for a quick stay in the city
Pros:

Clean and perfect for a weekend visit of the city!

Cons:

Nothing

2026-08-19 • via Nuitee
O
Oscar Armando • couple • co
10
Experiencia maravillosa
Pros:

Todo nos gusto. Cada detalle que encontramos maravilloso. Un personal muy atento, el aseo de la habitación, todos los dias cafe y agua. Habitación impecable sin ruido. Las camas perfectas. Todo super. La ubicación inmejorable.

Cons:

Sin ninguna observación.

2026-08-19 • via Nuitee
A
Alex les bons plans • extended_group • fr
10
2026-08-19 • via Nuitee
L
Liliana • couple • us
10
Amazin!
Pros:

Great location, room, and customer service!

Cons:

I liked everything

2026-08-19 • via Nuitee
A
Amara • couple • us
10
2026-08-18 • via Nuitee
S
Simon • couple • gb
7
Nice stay
Pros:

Great location.
Clean
Nice breakfast.

Cons:

Nothing. But it was a fairly standard hotel experience

2026-08-17 • via Nuitee
B
Bekin • solo_traveller • us
9
2026-08-17 • via Nuitee
M
Milena • solo_traveller • it
9
Pros:

La ragazza alla reception che con cortesia mi ha parlato lentamente in modo che io capissi, dato che non parlo bene inglese.

Cons:

La colazione non molto soddisfacente

2026-08-16 • via Nuitee