Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location in the old town
Exceptional, helpful and friendly staff (multiple mentions and named employees)
Great breakfast and good dinner options
Comfortable beds and clean rooms
Welcoming touches on arrival (fruit juice, hot towels)
Guests willing to return and recommend the hotel
Cons:
Expensive and disorganised bar
Tiny pool
Surcharge for paying by card and pushy encouragement to pay cash
Room key mistakenly given to another guest (security incident)
Fire exit occasionally blocked by housekeeping cart
Some rooms have dirty walls, low lighting or noisy air-conditioning
Hotel somewhat old in places

Categories

Cleanliness
9.2
Multiple guests noted rooms were very clean and comfortable; one report mentioned slightly dirty walls in a room and occasional housekeeping blocking a fire exit, so overall very good with minor issues.
Service
10
Consistently praised staff (reception, named employees like Hong Tran, Jen, Grace, Hannah) for exceptional hospitality, helpfulness and courtesy; staff resolved problems proactively (apology and free massage after key mix-up).
Location
10
Repeatedly described as excellent and ideally located in the old town; many guests highlighted the prime location as a key positive.
Room Quality
9
Beds and rooms described as comfortable and clean, though some rooms were noted as a bit old, with low lighting or slightly dirty walls and occasional noisy air-conditioning.
Amenities
9
Excellent breakfast offering and helpful front-desk services; minor negatives include a tiny pool and an expensive/disorganised bar experience.
Value for Money
9
Generally seen as good value due to location, service and breakfast, though guests mentioned an expensive bar and a surcharge for card payments which reduced perceived value somewhat.
Food and Beverage
9.8
Breakfast and restaurant dinners were frequently praised as very good; bar service had issues (price/disorganisation) but overall F&B impressions are strongly positive due to the excellent breakfast and meals.
Overall Experience
10
Most guests report a very positive stay and willingness to return, citing outstanding staff, location and breakfast; isolated operational issues noted did not outweigh the overall excellent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 22:17

Property Description

Luxurious Accommodation

Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay.

Delightful Dining Options

Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city.

Convenient Services and Nearby Attractions

With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi.

Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 4054 reviews
Cleanliness: 9.2
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 9.8
Overall Experience: 10
M
MARIA TERESA • solo_traveller • es
10
Pros:

Personal muy amables en todo.
Muy buena localización.
Servicio de traslado del aeropuerto excelente.
Desayuno muy bueno.

2026-09-19 • via Nuitee
Y
Yahya • solo_traveller • fr
9
Pros:

J'ai aimé le personnel l'emplacement

Cons:

La vue

2026-09-19 • via Nuitee
K
KAZUYA • solo_traveller • jp
10
2026-09-19 • via Nuitee
D
davidson • couple • gb
10
2026-09-19 • via Nuitee
J
Jennifer • solo_traveller • au
10
Pros:

Smaller hotel, great staff. Breakfast was terrific & we ate at the hotel several nights. The service was amazing & the food great.

Cons:

Nothing

2026-09-19 • via Nuitee
M
Mª ESTHER • solo_traveller • es
10
2026-09-19 • via Nuitee
J
Jodie • extended_group • au
10
Great place to stay
Pros:

Friendly staff and great location

Cons:

Nil

2026-09-19 • via Nuitee
M
Mª ESTHER • solo_traveller • es
10
Pros:

Las camas muy cómodas. El staff muy agradable

2026-09-19 • via Nuitee
V
VINIT • extended_group • fr
10
2026-09-18 • via Nuitee
S
Shigehiro • solo_traveller • jp
10
My base place for Ha Noi
Pros:

Great location and friendly staff. Hannah helped me for the activities for the limited time for the first short stay in this hotel

2026-09-18 • via Nuitee
K
Kaitlyn • couple • au
8
Pros:

Lovely pool and rooftop bar. The staff were so friendly and helpful and the location was great.

Cons:

Some minor drainage issues in the bathroom but the staff were very willing to help solve it.

2026-09-18 • via Nuitee
S
Shigehiro • solo_traveller • jp
10
Very convenient. Good value for the money.
Pros:

Came back to the same hotel as I liked my previous stay. Good place to walk around. Many coffee shop, bar, restaurant and massage places nearby.

2026-09-18 • via Nuitee
G
Gaetano • solo_traveller • it
10
Bravi
Pros:

Molto bello tutto l'hotel...unica pecca mi era stato promesso uno sconto del 5% se avessi pagato in contanti ma nn è stato fatto

2026-09-18 • via Nuitee
F
Federico • couple • it
9
2026-09-18 • via Nuitee
I
Isabel • couple • pt
8
2026-09-18 • via Nuitee
N
Nyan • solo_traveller • sg
10
2026-09-17 • via Nuitee
D
Derek • couple • au
10
I would happily return to the hotel if we are back in Hanoi& would also recommend it to others
Pros:

Breakfast was very good, there was plenty of variety, if we required anything, the staff were attentive to our needs.

2026-09-17 • via Nuitee
T
TAKUYA • couple • jp
10
2026-09-17 • via Nuitee
K
Kaue • extended_group • br
10
Estadia calma e muito gostosa
Pros:

Atendimento impecável

Cons:

Gostamos de tudo

2026-09-17 • via Nuitee
K
Kaue • extended_group • br
10
Localização e atendimento
Pros:

Ficamos por 2x e fomos bem atendidos nas 2

Cons:

Adoramos tudo

2026-09-17 • via Nuitee