Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location in the old town
Exceptional, helpful and friendly staff (multiple mentions and named employees)
Great breakfast and good dinner options
Comfortable beds and clean rooms
Welcoming touches on arrival (fruit juice, hot towels)
Guests willing to return and recommend the hotel
Cons:
Expensive and disorganised bar
Tiny pool
Surcharge for paying by card and pushy encouragement to pay cash
Room key mistakenly given to another guest (security incident)
Fire exit occasionally blocked by housekeeping cart
Some rooms have dirty walls, low lighting or noisy air-conditioning
Hotel somewhat old in places

Categories

Cleanliness
9.2
Multiple guests noted rooms were very clean and comfortable; one report mentioned slightly dirty walls in a room and occasional housekeeping blocking a fire exit, so overall very good with minor issues.
Service
10
Consistently praised staff (reception, named employees like Hong Tran, Jen, Grace, Hannah) for exceptional hospitality, helpfulness and courtesy; staff resolved problems proactively (apology and free massage after key mix-up).
Location
10
Repeatedly described as excellent and ideally located in the old town; many guests highlighted the prime location as a key positive.
Room Quality
9
Beds and rooms described as comfortable and clean, though some rooms were noted as a bit old, with low lighting or slightly dirty walls and occasional noisy air-conditioning.
Amenities
9
Excellent breakfast offering and helpful front-desk services; minor negatives include a tiny pool and an expensive/disorganised bar experience.
Value for Money
9
Generally seen as good value due to location, service and breakfast, though guests mentioned an expensive bar and a surcharge for card payments which reduced perceived value somewhat.
Food and Beverage
9.8
Breakfast and restaurant dinners were frequently praised as very good; bar service had issues (price/disorganisation) but overall F&B impressions are strongly positive due to the excellent breakfast and meals.
Overall Experience
10
Most guests report a very positive stay and willingness to return, citing outstanding staff, location and breakfast; isolated operational issues noted did not outweigh the overall excellent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 22:17

Property Description

Luxurious Accommodation

Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay.

Delightful Dining Options

Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city.

Convenient Services and Nearby Attractions

With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi.

Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 4054 reviews
Cleanliness: 9.2
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 9.8
Overall Experience: 10
S
Sabine • family_with_children • de
10
Gerne wieder!
Pros:

Das Personal war sehr freundlich. Alles war sehr sauber.

2026-10-30 • via Nuitee
L
Lionel • solo_traveller • fr
10
Central
Pros:

Location

Cons:

Rien

2026-10-29 • via Nuitee
J
Joanne • extended_group • gb
8
Nice hotel near to lake.
Pros:

Good location, lovely staff, very friendly. Nice breakfast, plenty to chose from.

2026-10-29 • via Nuitee
B
Basilio • family_with_children • es
10
Pros:

Service

Cons:

Nothing bad
Everyyhing ok

2026-10-29 • via Nuitee
J
Jonathan • couple • au
10
Great hotel for my first visit to Hanoi. Staff were very helpful with everything and providing recommendations.
Pros:

Great location and great staff and service

2026-10-28 • via Nuitee
S
Senna • couple • nl
10
Pros:

De service is heel erg goed!

2026-10-28 • via Nuitee
C
Christine • couple • nz
10
We had a great stay - it was in a great location
Pros:

The breakfast was sensational

Cons:

The stairs

2026-10-28 • via Nuitee
S
Stefan • couple • de
9
Pros:

Schönes, etwas altmodisches Hotel inmitten der belebten Altstadt von Hanoi. Wir hatten ein sehr geräumiges Zimmer mit Balkon, das Personal sehr nett und zuvorkommend. Schön auch die Rooftop Bar.

2026-10-28 • via Nuitee
R
Rienshtein • couple • il
1
Pros:

החדר קטן ופנימי ללא אור כמעט מזגן של החדר השני נמצא ממול כל הריצפה פרקט רטוב ומסריח -ריח של טחב לא נאים לא ממליץ הציונים שנותנים בגלל לחץ של הצוות אוולי ציון 6 הבריכה היא יותר מקום טבילה אך לא בריכה כפי שמוצג

Cons:

לא נקי חדרים חשוכים אם ריח רע מאוד מהפרקט שכולו רטוב חדר חשוך לא מציע להגיע למלון

2026-10-28 • via Nuitee
O
Olivia • couple • ch
8
Top Lage, sauberes Hotel und freundliches Personal
Pros:

Gut, die Lage war perfekt.

Cons:

Das Zimmer war klein und etwas dunkel. wir hatten kaum Platz für unser Gepäck.

2026-10-28 • via Nuitee
G
godwin • solo_traveller • fr
10
Pros:

Le staff et la position dans le vieux quartier

2026-10-28 • via Nuitee
M
Maurer • couple • at
10
Pros:

All in all very nice

Cons:

Gym a little small

2026-10-28 • via Nuitee
G
Gary • family_with_children • nz
10
Pros:

Very friendly staff,great location.

Cons:

Nothing

2026-10-28 • via Nuitee
T
Trevor • couple • au
10
2026-10-27 • via Nuitee
K
kathryn • couple • au
10
Fabulous
Pros:

Great location. Staff were so attentive and helpful. Spa treatments amazing and rooftop cocktail bar and pool fabulous
Highly recommend

2026-10-27 • via Nuitee
R
Ramana • couple • au
10
Loved our stay. Highly recommend
Pros:

Best breakfast so fresh and excellent service.

2026-10-26 • via Nuitee
G
Georgios • extended_group • cy
10
Central location - money for value
Pros:

The location of the hotel is central. Exactly in the center of French quarters and 100m from the lake.
Around the hotel there are lots of restaurants and shops.
The staff is extremely polite and helpful. Hana was particularly helpful and assisted us in many things such as organizing excursions, taxis, restaurants etc. Many thanks

Cons:

Breakfast was ok. Can be easily improved.

2026-10-26 • via Nuitee
M
Mika • family_with_children • de
10
Pros:

Location is great. The room was also nice. We got some surprise decoration for our honeymoon and the staff was incredible. Big thanks to Hannah for immediately making us feel welcomed and sending us various information regarding where to eat, when the Hanoi train passes etc.

Overall a 10/10 stay for us!

2026-10-26 • via Nuitee
R
Ramana • couple • au
10
Fabulous stay
Pros:

We were looked after very well. Highly recommend

2026-10-26 • via Nuitee
R
Ramana • couple • au
10
Fantastic
Pros:

Very good service and facilities

2026-10-26 • via Nuitee