Hotel Metropolitan Saitama-Shintoshin

Hotels
•
JR-EAST HOTELS
8.8 (2340 reviews)
11-1 Shintoshin, Chuo-ku , Saitama , jp
+81 48-851-1111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Some plumbing issues
Price fluctuations during events

Categories

Cleanliness
8.7
Rooms are described as clean and well-kept, though a minor issue was noted with plumbing.
Service
9.2
Staff were consistently praised for their excellent service and responsiveness.
Location
9.2
The hotel's proximity to Saitama Super Arena and major amenities is highly advantageous.
Room Quality
8.7
Rooms were spacious and comfortable, though one review noted some issues with bed placement.
Amenities
8.7
Amenities such as coffee and tea service were not mentioned, but overall quality was noted as good.
Value for Money
8.2
Some guests felt the price was high given the events, affecting perceived value.
Food and Beverage
8.7
Breakfast options were described as good and satisfying by several guests.
Overall Experience
9
General feedback points to a very positive stay, with multiple intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:50

Property Description

Luxurious 4-Star Accommodation
Hotel Metropolitan Saitama-Shintoshin offers a luxurious 4-star experience in the heart of Saitama. Enjoy the convenience of being just 400 meters from the renowned Saitama Super Arena and a short distance from Saitama Stadium 2002.

Modern Amenities and Services
Experience comfort and convenience with our 24-hour front desk, on-site restaurant, and free WiFi throughout the property. Unwind in air-conditioned rooms equipped with essential amenities such as a flat-screen TV, safety deposit box, and a private bathroom with a refreshing shower.

Explore Nearby Attractions
Discover nearby attractions like the SKIP CITY Visual Museum and Kawaguchi Science Museum, both just 13 km away. With Tokyo Haneda Airport a mere 51 km from the hotel, your stay at Hotel Metropolitan Saitama-Shintoshin promises both luxury and accessibility.

Book now for an unforgettable stay at Hotel Metropolitan Saitama-Shintoshin!

Important information:

Superior Triple Room - Non-Smoking, a maximum of 2 children aged age: 0 – age: 6 years can stay free of charge when using existing bedding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 2340 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
O
Oleksandr • solo_traveller • gb
10
2026-08-28 • via Nuitee
M
MIURA • solo_traveller • jp
9
Pros:

駅近くだと言う点と、朝食の品揃えにとても満足しました。

2026-08-27 • via Nuitee
Y
YUKO • family_with_children • jp
6
2026-08-27 • via Nuitee
O
Oleksandr • solo_traveller • gb
10
Pros:

Closeness to station and value for money

2026-08-25 • via Nuitee
P
PEI CHANG • extended_group • tw
10
Pros:

在車站和購物中心旁邊

2026-08-23 • via Nuitee
P
PEI CHANG • extended_group • tw
10
2026-08-23 • via Nuitee
A
aida • solo_traveller • jp
7
2026-08-21 • via Nuitee
K
Kuniko • extended_group • tw
10
2026-08-18 • via Nuitee
誠一 • extended_group • jp
9
2026-08-17 • via Nuitee
I
Ivan • couple • tw
10
2026-08-16 • via Nuitee
Y
YASUO • family_with_children • jp
10
2026-08-16 • via Nuitee
樋口 • solo_traveller • jp
10
2026-08-16 • via Nuitee
齋尾 • solo_traveller • jp
8
2026-08-15 • via Nuitee
Y
Yamin HM • couple • bn
8
Extremely convenient location.
Pros:

Room was clean and moderately sized - can fit 2 pax without issue. Staffs were professional. Location was extremely convenient, its literally within the line of sight upon coming out of train station. It is surrounded by convenience at all sides.

Cons:

More pillow would've been nice. Size was as expected considering the price and location.

2026-08-14 • via Nuitee
A
AKEMI • couple • my
9
枕以外は最高
Pros:

どのスタッフも丁寧で対応が良く、設備、清潔感とも申し分ない。とても良いホテルです。

Cons:

唯一の欠点は枕です。
高いものは硬くて高すぎで、低い方はとにかく薄い。パイプ枕を持ってきてもらったがそちらも硬くて高すぎでした。低いほうを２枚重ねてみたところ、頭だけ沈んでさらに具合が悪い。
今回5連泊で眠れないのは困るので結局、コクーンのデコホームで、自分で枕を買って使いました。
他のホテルでは枕に苦労した経験がないので驚きました。
改善を強くお願いします。

2026-08-14 • via Nuitee
Y
Yasutaka • family_with_children • jp
10
2026-08-14 • via Nuitee
K
Kumi • family_with_children • jp
10
Pros:

駅近、静かで過ごしやすく、綺麗だった

2026-08-14 • via Nuitee
T
takami • solo_traveller • jp
8
2026-08-14 • via Nuitee
H
Haruko • solo_traveller • jp
10
2026-08-13 • via Nuitee
かじゅ • solo_traveller • jp
10
2026-08-13 • via Nuitee