Hotel Metropolitan Saitama-Shintoshin

Hotels
•
JR-EAST HOTELS
8.8 (2292 reviews)
11-1 Shintoshin, Chuo-ku , Saitama , jp

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
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Review Highlights

Pros:
Excellent service
Great location
Cons:
Some plumbing issues
Price fluctuations during events

Categories

Cleanliness
8.7
Rooms are described as clean and well-kept, though a minor issue was noted with plumbing.
Service
9.2
Staff were consistently praised for their excellent service and responsiveness.
Location
9.2
The hotel's proximity to Saitama Super Arena and major amenities is highly advantageous.
Room Quality
8.7
Rooms were spacious and comfortable, though one review noted some issues with bed placement.
Amenities
8.7
Amenities such as coffee and tea service were not mentioned, but overall quality was noted as good.
Value for Money
8.2
Some guests felt the price was high given the events, affecting perceived value.
Food and Beverage
8.7
Breakfast options were described as good and satisfying by several guests.
Overall Experience
9
General feedback points to a very positive stay, with multiple intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:50

Property Description

Luxurious 4-Star Accommodation
Hotel Metropolitan Saitama-Shintoshin offers a luxurious 4-star experience in the heart of Saitama. Enjoy the convenience of being just 400 meters from the renowned Saitama Super Arena and a short distance from Saitama Stadium 2002.

Modern Amenities and Services
Experience comfort and convenience with our 24-hour front desk, on-site restaurant, and free WiFi throughout the property. Unwind in air-conditioned rooms equipped with essential amenities such as a flat-screen TV, safety deposit box, and a private bathroom with a refreshing shower.

Explore Nearby Attractions
Discover nearby attractions like the SKIP CITY Visual Museum and Kawaguchi Science Museum, both just 13 km away. With Tokyo Haneda Airport a mere 51 km from the hotel, your stay at Hotel Metropolitan Saitama-Shintoshin promises both luxury and accessibility.

Book now for an unforgettable stay at Hotel Metropolitan Saitama-Shintoshin!

Important information:

Superior Triple Room - Non-Smoking, a maximum of 2 children aged age: 0 – age: 6 years can stay free of charge when using existing bedding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 2292 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
T
takeda • solo_traveller • jp
7
Pros:

部屋が清潔感あり。　
ホテルが静かで、良い。
同じビルにレストランが有り選べて良かった。

Cons:

大宮駅であって欲しかった。
1駅乗らないと行けなく面倒だった。

2026-07-04 • via Nuitee
P
Poppas • couple • us
10
Consistently good and exactly what we needed, no frills
Pros:

Clean, comfortable, close to the station!

Cons:

Nothing.

2026-07-03 • via Nuitee
P
Poppas • couple • us
10
Solid option to stay at to relax for traveling.
Pros:

Close to the station. Easy to rest

Cons:

NA

2026-07-03 • via Nuitee
さだすえ • solo_traveller • jp
8
2026-07-03 • via Nuitee
T
takuya • solo_traveller • jp
7
2026-07-03 • via Nuitee
キリン • solo_traveller • jp
8
2026-07-01 • via Nuitee
K
katsuhiro • solo_traveller • jp
8
2026-07-01 • via Nuitee
L
lee mei yee • couple • hk
9
2026-06-30 • via Nuitee
Y
Yuko • solo_traveller • jp
10
快適に過ごしました
Pros:

立地、交通の便、スタッフの接客も大変良かったです
また朝食も種類が豊富でおいしかったです

2026-06-29 • via Nuitee
M
Maria-Carmen • family_with_children • ro
8
Pros:

Very clean, kind staff

Cons:

Ar breakfast, we were approached 10 minutes before 10 AM to finish eating, as the restaurant closes. We knew. But this was unprecedented. For a hotel of this level, they should remove the food, but allow people to finish their meal.

2026-06-28 • via Nuitee
S
SARASHINA • family_with_children • jp
7
2026-06-27 • via Nuitee
M
MAKOTO • solo_traveller • jp
9
2026-06-27 • via Nuitee
K
KOJI • family_with_children • jp
9
Pros:

立地

2026-06-22 • via Nuitee
雅司 • solo_traveller • jp
6
2026-06-21 • via Nuitee
D
dandan • couple • tw
8
a good-value stay in a great location
Pros:

Fantastic location right next to the station, with plenty of shopping nearby. Super convenient for getting around and finding everything you need.

Cons:

The hotel is a bit old, and the elevator had a humid smell. However, the room was comfortable and the overall stay was good value for the price.

2026-06-20 • via Nuitee
H
hiroshi • solo_traveller • jp
10
2026-06-20 • via Nuitee
Y
yu hsiang • family_with_children • tw
8
2026-06-19 • via Nuitee
A
ABULIKEMU • solo_traveller • jp
9
Pros:

下に降りたら さいたま新都心駅。そして周りには何でも揃っている。ロケーション 最高。

2026-06-18 • via Nuitee
J
Jonathan • solo_traveller • us
10
Pros:

An excellent hotel and convenient location (assuming you don't mind being outside of the main areas of Tokyo)

2026-06-15 • via Nuitee
K
Kouhei • solo_traveller • jp
10
2026-06-15 • via Nuitee