Toyoko Inn Cebu

Hotels
•
Toyoko Inn
8.2 (1345 reviews)
J Center Mall, 165 A. S. Fortuna Street, Bakilid, Cebu , Cebu City , ph

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Quality food
Good amenities
Cons:
Issues with cleanliness (bugs)
Checkout timing
Some amenities need upgrades

Categories

Cleanliness
7.28
Several reviews mentioned cleanliness positively, but one indicated issues with bugs.
Service
8.75
Staff friendliness and helpfulness were frequently praised.
Location
8.79
Location was highlighted as excellent due to nearby amenities and attractions.
Room Quality
7.74
Rooms were generally clean and comfortable, with some mentions of outdated facilities.
Amenities
7.77
Amenities were good but could use updates, particularly the fitness center.
Value for Money
8.23
Overall value was seen positively, especially considering the breakfast included.
Food and Beverage
8.78
Breakfast buffet and overall food quality received high praise.
Overall Experience
8.25
Most guests expressed a strong desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:40

Property Description

Convenient Amenities
Featuring a 24-hr front desk, free shuttle service, and complimentary WiFi, Toyoko Inn Cebu ensures a hassle-free stay for guests.

Comfortable Rooms
The air-conditioned rooms are well-equipped with a flat-screen TV, safety deposit box, and refrigerator. Guests can enjoy the convenience of a private bathroom with free toiletries and select rooms even offer a kitchenette and dining area.

Accessible Location
Situated just a few kilometers from key attractions like SM City Cebu and Ayala Center Cebu, with the airport nearby, Toyoko Inn Cebu offers both convenience and accessibility for travelers.

Book your stay at Toyoko Inn Cebu now for a seamless and enjoyable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs PHP 20 per day.

Location

Guest Reviews

8.2
Based on 1345 reviews
Cleanliness: 7.28
Service: 8.75
Location: 8.79
Room Quality: 7.74
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 8.25
J
Joanna Quintanilla • solo_traveller • ph
9
2026-07-04 • via Nuitee
S
Steven • solo_traveller • au
7
Great for a couple of days
Pros:

Greatest staff and breakfast

Cons:

Nothing

2026-07-03 • via Nuitee
D
Dexter • solo_traveller • ph
1
This toyoko-inn hotel is not a good hotel . Employee in the lobby needs hospitality training.
Pros:

I booked online thru booking.com June 3 2026 and checked in at 4pm, the only room available was a smoking room. However , the moment i enter the room , it smelled really bad ,and you can really smell the residue of cigarettes very strong odor. I checked where the smell is coming from , i try opening the cr the bathtub is really dirty .And right away i go down to the lobby where i pay for my room and reported the issue ,but somehow they say that it is a smoking room, I ask to be transferred to a different room and am willing to pay a reasonable amount . The amount i payed for the room is P 2,570 two thousand five hundred seventy. I asked the cashier if they have an available room that doesn't smell cigarettes smoke with a cleaner tub. She said that they have available room amounting P 2,940 two thousand nine hundred fifty pesos.
For the transfer they charged me another P1,150 one thousand one hundred fifty pesos on top of the P 2,570 pesos i pay, if you add the amount i pay, plus the additional charge the cost now goes up to P 3720 three thousand seven hundred twenty pesos. This company is scamming clients with this kind of scheme and taking advantage of the transfer fee that will charged to clients who wants room transfer. I cant imagine how this management I calculated how and why how they come up to that large amount to charged me that much? That ,i did not even stay for an hour inside the room and reported the issue to the customer service. I explained to them that i just checked in not less than hour. I requested for a refund , but they said it is not allowed because i already entered the room. And the most aggravating reason they respond is that" I booked online and it is not their fault, I said that booking.com has no fault on this issue . Now, they blame the online booking platform of what is happening to me. This reason is so lame to me .

Cons:

I booked online, the only room available was a smoking room. However , the moment i enter the room , it smelled really bad and you can really smell the residue of cigarettes very strong odor. I checked where the smell is coming from , i try opening the cr the bathtub is really dirty .And right away i go down to the lobby where i pay for my room and reported the issue ,but somehow they say that it is a smoking room, I ask to be transferred to a different room and am willing to pay a reasonable amount . The amount i payed for the room is P 2,570 two thousand five hundred seventy. I asked the cashier if they have an available room that doesn't smell cigarettes smoke with a cleaner tub. She said that they have available room amounting P 2,940 two thousand nine hundred fifty pesos.
For the transfer they charged me another P1,150 one thousand one hundred fifty pesos on top of the P 2,570 pesos i pay, if you add the amount i pay, plus the additional charge the cost now goes up to P 3720 three thousand seven hundred twenty pesos. This company is scamming clients with this kind of scheme and taking advantage of the transfer fee that will charged to clients who wants room transfer. I cant imagine how this management I calculated how and why how they come up to that large amount to charged me that much? That ,i did not even stay for an hour inside the room and reported the issue to the customer service. I explained to them that i just checked in not less than hour. I requested for a refund , but they said it is not allowed because i already entered the room. And the most aggravating reason they respond is that" I booked online and it is not their fault, I said that booking.com has no fault on this issue . Now, they blame the online booking platform of what is happening to me. This reason is so lame to me . This unprofessional employee needs trainings on how to properly deal with good clients like me.

2026-07-03 • via Nuitee
Y
YENPIN • solo_traveller • tw
9
2026-07-03 • via Nuitee
M
Miravi • solo_traveller • nz
9
Pros:

Service was great

Cons:

The shower setting

2026-07-01 • via Nuitee
V
Virginia • extended_group • ca
7
It’s a good location, if stay longer choose deluxe room. If short stay any room works.
Pros:

Accessible location

Cons:

Washroom is so tiny. Tv is in the side of the bed, very small space.

2026-06-30 • via Nuitee
C
CHENG TSUNG • couple • tw
8
2026-06-27 • via Nuitee
D
de Alba • solo_traveller • ph
5
Very short stay for me cause I stayed overnight.
Pros:

I like the staff (shuttle bus driver, front desk), they kinda friendly and helpful.

Cons:

The shower handle is kinda complicated, if you’re first time user 😆😆😆.

2026-06-27 • via Nuitee
M
Marek • couple • sk
10
2026-06-26 • via Nuitee
J
Jeszam2008 • solo_traveller • ph
7
My staying there was alright.
Pros:

I think the breakfast is okay except spaghetti. Spaghetti is not good for morning breakfast. I dont see any chicken dishes.

Cons:

- Weak signal of Wifi
- Toilet is not good for pissing for men.
- Room is not sound proof
- No available cabinets
- Trash can is too small

2026-06-26 • via Nuitee
R
Rachael • extended_group • ae
10
Great hotel
Pros:

Cleanliness, staff

Cons:

Nothing

2026-06-25 • via Nuitee
E
Elaine • solo_traveller • ph
8
Pros:

The room is super clean, the staff are very kind and helpful.

Cons:

The breakfast was below expectations. The room overall is not worth the 14K, almost 15K, for 2 nights.

2026-06-21 • via Nuitee
R
Robert • solo_traveller • se
8
Priceworthy
Pros:

Direct connection to the mall for good japanese food, Close to many things. The breakfast was ok, wouldnt hurt to have a few more items of diary. Clean rooms and comfy beds.

Cons:

The bumgun in the CR was out of order, but the bathtub is a nice bonus. Over all clean and safe!

2026-06-20 • via Nuitee
J
jeff • solo_traveller • us
9
Great staff
Pros:

Consistency good, breakfast has improved.
Caroline and the rest of the staff were very helpful and professional.

Cons:

Very weak WiFi and TV signal.

2026-06-19 • via Nuitee
L
Loreidel • couple • ph
10
We had a wonderful stay except for isolated incident. We hope it will be corrected.
Pros:

Buffet Breakfast was superb. Staff were friendly and courteous. Great food variety. Dining area very clean.
Excellent location as J Mall is very accessible via its designated access elevator.
FO staff friendly and courteous.
Extra toiletries readily available.

Cons:

On our 2nd day of stay, the cleaning staff tried to open our room. We taken aback since were still inside our room and we did not put a sign on the door that we requested to clean our room. We were wondering why housekeeping had to open our room. Technically, it was a breach of protocol and security. We informed the FO about this. Moving forward, we hope this would not happen again. Nevertheless, we would still like to stay here when we travel back to Cebu, as we consider it as an isolated incident.

2026-06-18 • via Nuitee
H
HSING YEN • extended_group • tw
10
2026-06-17 • via Nuitee
A
Adrianita • family_with_children • ph
9
i am enjoying my stay..
Pros:

i enjoyed my stay, and the staff really accommodated my needs and all of them are very approachable.

Cons:

mahirap ang parking, but okay naman

2026-06-16 • via Nuitee
C
Christous • solo_traveller • ph
8
2026-06-16 • via Nuitee
C
Christoph • family_with_children • de
7
preis Leistung alle in allem OK.
Pros:

Gutes Frühstück.

Cons:

Zimmer und Bäder sehr klein.

2026-06-13 • via Nuitee
G
Godfrey • solo_traveller • ph
10
2026-06-13 • via Nuitee