Toyoko Inn Cebu

The personnel are nice but as someone who works in the hospitality industry, it is just standard not to say " I don't know", when a certain question arised and we don't seem to know the answer, we "double-check with our colleagues/superior/person in charge...etc" to give the guest the best info and service the guest needs and not just plainly answer "I don't know". When I mentioned about something, one of them answer "because YOU didn't ask". The hotel has the info all the guests should know and need and should let us know how it works from the very start. That young lady knows that I've approached the FO several times mentioning about how "stressful" it is about the washing time. She could have asked me, what I found stressful about the washing time and could have explained me the missing important infos i need. I even told the other housekeeping the same but it looks like, it is as it is. As a guest, I respect whatever default settings the hotel has over their machines not to break it. If i see no instructions around the room, i would understand it that the machine is in its default setting programmed by the hotel itself. They should have informed me how it works and not just focus on the deposit and extra payment for additional hours incurred. 5 hours of washing! Going up and down every after 10 Minutes just to dry them and with kids in the room. What a wasted time, I went down to the FO at 5am and finished at 10am. I don't care about the price but I value my time more.

I was disappointed with the hotel’s policies. Guests are not allowed to have visitors inside their rooms, and visitors are only permitted to stay in the lobby. In addition, if you have a special event and need to bring in a makeup artist, the hotel charges ₱500 per person, which I found unreasonable.

Because of these policies, I decided not to stay here myself. Instead, I let my sibling use my booking and booked a different hotel that had more guest-friendly policies, accommodating staff, and no extra charges for allowing makeup artists or room visitors.

I hope the management considers reviewing these policies, as they may discourage future guests from booking. While the facilities may be fine, the strict rules affected my overall experience.

Unfortunately, I cannot recommend this hotel based on my experience, and I don’t plan to book here again.

なし

Nothing

I booked online, the only room available was a smoking room. However , the moment i enter the room , it smelled really bad and you can really smell the residue of cigarettes very strong odor. I checked where the smell is coming from , i try opening the cr the bathtub is really dirty .And right away i go down to the lobby where i pay for my room and reported the issue ,but somehow they say that it is a smoking room, I ask to be transferred to a different room and am willing to pay a reasonable amount . The amount i payed for the room is P 2,570 two thousand five hundred seventy. I asked the cashier if they have an available room that doesn't smell cigarettes smoke with a cleaner tub. She said that they have available room amounting P 2,940 two thousand nine hundred fifty pesos.
For the transfer they charged me another P1,150 one thousand one hundred fifty pesos on top of the P 2,570 pesos i pay, if you add the amount i pay, plus the additional charge the cost now goes up to P 3720 three thousand seven hundred twenty pesos. This company is scamming clients with this kind of scheme and taking advantage of the transfer fee that will charged to clients who wants room transfer. I cant imagine how this management I calculated how and why how they come up to that large amount to charged me that much? That ,i did not even stay for an hour inside the room and reported the issue to the customer service. I explained to them that i just checked in not less than hour. I requested for a refund , but they said it is not allowed because i already entered the room. And the most aggravating reason they respond is that" I booked online and it is not their fault, I said that booking.com has no fault on this issue . Now, they blame the online booking platform of what is happening to me. This reason is so lame to me . This unprofessional employee needs trainings on how to properly deal with good clients like me.

Nothing

The shower setting

Washroom is so tiny. Tv is in the side of the bed, very small space.

The shower handle is kinda complicated, if you’re first time user 😆😆😆.

- Weak signal of Wifi
- Toilet is not good for pissing for men.
- Room is not sound proof
- No available cabinets
- Trash can is too small