The Family Hotel

Hotels
7.9 (522 reviews)
607 High Street , Maitland , au

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Value for money
Friendly staff
Good location
Cons:
Limited food options
Room comfort issues
Cleanliness concerns

Categories

Cleanliness
7.15
Some complaints about the room and bathroom conditions.
Service
8.65
Staff were friendly and accommodating, with great attention to requests.
Location
8.15
Central location with convenient access to transportation.
Room Quality
7.15
Rooms described as basic and some issues with comfort noted.
Amenities
8.15
Decent amenities, but some limitations regarding food options.
Value for Money
8.65
Good value for families, though some felt the rooms were overpriced.
Food and Beverage
7.15
Limited menu options noted; some food quality complaints.
Overall Experience
8.15
A generally pleasant stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:56

Property Description

Charming Family Hotel in Maitland

Convenient Location: Located just 32 km from Hunter Valley Gardens, The Family Hotel offers a peaceful retreat with easy access to nearby attractions.

Cozy Accommodations: Each room is equipped with a flat-screen TV and complimentary toiletries, ensuring a comfortable stay for all guests.

On-Site Dining and Entertainment: Guests can enjoy the convenience of a restaurant and bar on the premises, perfect for unwinding after a day of exploring.

Ready to experience a relaxing stay at The Family Hotel? Book now to secure your spot at this welcoming retreat in Maitland.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 522 reviews
Cleanliness: 7.15
Service: 8.65
Location: 8.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 8.15
J
Jo • solo_traveller • au
8
2026-07-25 • via Nuitee
Y
Yvette • couple • au
8
2026-07-19 • via Nuitee
D
David • extended_group • au
6
Pros:

Convenience

Cons:

Rooms smelled a little musty and one was quite cold

2026-07-18 • via Nuitee
S
Steve • couple • au
1
2026-07-12 • via Nuitee
C
Castledine • solo_traveller • au
10
2026-07-11 • via Nuitee
A
Aniruddha Dasgupta • solo_traveller • au
8
2026-07-09 • via Nuitee
D
Derek • solo_traveller • au
10
I have stayed here many times, and I will stay here many more.
Pros:

The hotel has a comfortable atmosphere that is unique. It is friendly and the choice of music is the best from so many genre, exceptionally broad and only the best. It is affordable and the location offers good access to the area,

2026-07-07 • via Nuitee
D
DJ • solo_traveller • au
9
Genuinely loved it even though I was only there for such a short time
Pros:

it was such a beautiful room i loved being able to go on the balcony. the kitchen was well stocked for tea and coffee and it was very cosy. My room i had booked had been double booked and they upgraded my room without question. I felt very much looked after.

Cons:

the beds were a bit hard for my liking.

2026-07-07 • via Nuitee
A
Adrian • solo_traveller • au
10
I enjoyed my stay & would definitely stay again
Pros:

Fantastic staff, lovely coffee in the morning, comfortable room

Cons:

I had no complaints

2026-07-05 • via Nuitee
J
Julieta • solo_traveller • au
10
Family Hotel Fantastic
Pros:

Great service, friendly and clean. Fantastic atmosphere.
Highly recommended.

Cons:

Nothing

2026-07-05 • via Nuitee
T
tracey • solo_traveller • au
10
2026-07-03 • via Nuitee
T
tracey • solo_traveller • au
10
Pros:

Omg, where to start!! What an amazing place to stay the lovely couple that run the family hotel are absolutely amazing it felt like home when I was not at my best and I'm now leaving refreshed and positive as ever the music the poet's the people and omg the food bloody amazing!! Do if you don't come here it's your loss I love this place !!! PS the rooms and cleanliness is off the charts🥰🤩🙂‍↕️

2026-07-02 • via Nuitee
A
Adrian • solo_traveller • au
10
I would happily stay here again
Pros:

Fantastic staff, great coffee & good food, the owners were lovely & made me feel like part of the family

Cons:

I have nothing negative to say about the property

2026-06-18 • via Nuitee
A
Adrian • solo_traveller • au
10
Recommend
Pros:

I added an extra night because of work, I liked it here so much I stayed again

Cons:

Nothing

2026-06-18 • via Nuitee
J
James Richard • couple • au
1
2026-06-12 • via Nuitee
T
Tara • couple • au
10
2026-06-11 • via Nuitee
J
Julie • solo_traveller • au
10
2026-06-10 • via Nuitee
L
Lisa • solo_traveller • au
10
Great old school pub accommodation.
Pros:

Food was excellent. Staff so lovely. Excellent value for money. Old school pub accommodation. Loved it.

2026-06-10 • via Nuitee
A
Anthony • solo_traveller • au
6
Good pub and vibe
Pros:

Music, food, service

Cons:

No warm blanket in room

2026-06-09 • via Nuitee
A
Adrian • solo_traveller • au
10
Comfortable & perfect for my situation
Pros:

Friendly staff, great atmosphere & nice food

Cons:

I didn’t have any dislikes, it was exactly what I expected

2026-06-07 • via Nuitee