The Family Hotel

Hotels
7.9 (512 reviews)
607 High Street , Maitland , au

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Value for money
Friendly staff
Good location
Cons:
Limited food options
Room comfort issues
Cleanliness concerns

Categories

Cleanliness
7.15
Some complaints about the room and bathroom conditions.
Service
8.65
Staff were friendly and accommodating, with great attention to requests.
Location
8.15
Central location with convenient access to transportation.
Room Quality
7.15
Rooms described as basic and some issues with comfort noted.
Amenities
8.15
Decent amenities, but some limitations regarding food options.
Value for Money
8.65
Good value for families, though some felt the rooms were overpriced.
Food and Beverage
7.15
Limited menu options noted; some food quality complaints.
Overall Experience
8.15
A generally pleasant stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:56

Property Description

Charming Family Hotel in Maitland

Convenient Location: Located just 32 km from Hunter Valley Gardens, The Family Hotel offers a peaceful retreat with easy access to nearby attractions.

Cozy Accommodations: Each room is equipped with a flat-screen TV and complimentary toiletries, ensuring a comfortable stay for all guests.

On-Site Dining and Entertainment: Guests can enjoy the convenience of a restaurant and bar on the premises, perfect for unwinding after a day of exploring.

Ready to experience a relaxing stay at The Family Hotel? Book now to secure your spot at this welcoming retreat in Maitland.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 512 reviews
Cleanliness: 7.15
Service: 8.65
Location: 8.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 8.15
T
tracey • solo_traveller • au
10
2026-07-03 • via Nuitee
T
tracey • solo_traveller • au
10
Pros:

Omg, where to start!! What an amazing place to stay the lovely couple that run the family hotel are absolutely amazing it felt like home when I was not at my best and I'm now leaving refreshed and positive as ever the music the poet's the people and omg the food bloody amazing!! Do if you don't come here it's your loss I love this place !!! PS the rooms and cleanliness is off the charts🥰🤩🙂‍↕️

2026-07-02 • via Nuitee
A
Adrian • solo_traveller • au
10
Recommend
Pros:

I added an extra night because of work, I liked it here so much I stayed again

Cons:

Nothing

2026-06-18 • via Nuitee
A
Adrian • solo_traveller • au
10
I would happily stay here again
Pros:

Fantastic staff, great coffee & good food, the owners were lovely & made me feel like part of the family

Cons:

I have nothing negative to say about the property

2026-06-18 • via Nuitee
J
James Richard • couple • au
1
2026-06-12 • via Nuitee
T
Tara • couple • au
10
2026-06-11 • via Nuitee
J
Julie • solo_traveller • au
10
2026-06-10 • via Nuitee
L
Lisa • solo_traveller • au
10
Great old school pub accommodation.
Pros:

Food was excellent. Staff so lovely. Excellent value for money. Old school pub accommodation. Loved it.

2026-06-10 • via Nuitee
A
Anthony • solo_traveller • au
6
Good pub and vibe
Pros:

Music, food, service

Cons:

No warm blanket in room

2026-06-09 • via Nuitee
A
Adrian • solo_traveller • au
10
Comfortable & perfect for my situation
Pros:

Friendly staff, great atmosphere & nice food

Cons:

I didn’t have any dislikes, it was exactly what I expected

2026-06-07 • via Nuitee
R
Reyco • solo_traveller • au
10
2026-06-06 • via Nuitee
S
Sarah • solo_traveller • au
8
2026-05-09 • via Nuitee
P
Phillippa • couple • au
6
Pros:

Location and staff were great!

Cons:

No mirror in room. Fan stopped working throughout the night. Nothing else to help with the heat.

2026-05-08 • via Nuitee
P
Peter • couple • au
7
Staff made the stay wonderful
Pros:

Great staff, ready to help .

Cons:

No ensuite

2026-05-05 • via Nuitee
H
Huggy • solo_traveller • au
8
Pros:

Great serviceq

2026-05-01 • via Nuitee
C
Castledine • solo_traveller • au
10
2026-04-29 • via Nuitee
R
RhiJB • solo_traveller • au
3
Hot box room and peeping tom neighbour
Pros:

Location

Cons:

No air-conditioning
No way of cooling down at all unless having the balcony doors open which then people from other rooms can walk past your room and look fully in and I had a random junkie walk into my room with his downstairs out

2026-04-21 • via Nuitee
T
Tamani • solo_traveller • au
1
Pros:

The pub

Cons:

There condition and i pay for three days and i just spend 2 days no refund. And the smell of the Hotel was bad and no air conditioning

2026-03-13 • via Nuitee
P
Philip • solo_traveller • au
8
Good vibe
2026-03-12 • via Nuitee
K
Karen • couple • au
9
Pros:

Great staff, excellant food, and lovely clean old sytle accommodation

2026-03-05 • via Nuitee