The Family Hotel

Hotels
7.9 (503 reviews)
607 High Street , Maitland , au

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Facilities

Offsite parking discounted rates available
Nightclub
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Non-smoking throughout
Private check-in/check-out
Kid meals
See all facilities

Review Highlights

Pros:
Value for money
Friendly staff
Good location
Cons:
Limited food options
Room comfort issues
Cleanliness concerns

Categories

Cleanliness
7.15
Some complaints about the room and bathroom conditions.
Service
8.65
Staff were friendly and accommodating, with great attention to requests.
Location
8.15
Central location with convenient access to transportation.
Room Quality
7.15
Rooms described as basic and some issues with comfort noted.
Amenities
8.15
Decent amenities, but some limitations regarding food options.
Value for Money
8.65
Good value for families, though some felt the rooms were overpriced.
Food and Beverage
7.15
Limited menu options noted; some food quality complaints.
Overall Experience
8.15
A generally pleasant stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:56

Property Description

Charming Family Hotel in Maitland

Convenient Location: Located just 32 km from Hunter Valley Gardens, The Family Hotel offers a peaceful retreat with easy access to nearby attractions.

Cozy Accommodations: Each room is equipped with a flat-screen TV and complimentary toiletries, ensuring a comfortable stay for all guests.

On-Site Dining and Entertainment: Guests can enjoy the convenience of a restaurant and bar on the premises, perfect for unwinding after a day of exploring.

Ready to experience a relaxing stay at The Family Hotel? Book now to secure your spot at this welcoming retreat in Maitland.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 503 reviews
Cleanliness: 7.15
Service: 8.65
Location: 8.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 8.15
S
Sarah • solo_traveller • au
8
2026-05-09 • via Nuitee
P
Phillippa • couple • au
6
Pros:

Location and staff were great!

Cons:

No mirror in room. Fan stopped working throughout the night. Nothing else to help with the heat.

2026-05-08 • via Nuitee
P
Peter • couple • au
7
Staff made the stay wonderful
Pros:

Great staff, ready to help .

Cons:

No ensuite

2026-05-05 • via Nuitee
H
Huggy • solo_traveller • au
8
Pros:

Great serviceq

2026-05-01 • via Nuitee
C
Castledine • solo_traveller • au
10
2026-04-29 • via Nuitee
R
RhiJB • solo_traveller • au
3
Hot box room and peeping tom neighbour
Pros:

Location

Cons:

No air-conditioning
No way of cooling down at all unless having the balcony doors open which then people from other rooms can walk past your room and look fully in and I had a random junkie walk into my room with his downstairs out

2026-04-21 • via Nuitee
T
Tamani • solo_traveller • au
1
Pros:

The pub

Cons:

There condition and i pay for three days and i just spend 2 days no refund. And the smell of the Hotel was bad and no air conditioning

2026-03-13 • via Nuitee
P
Philip • solo_traveller • au
8
Good vibe
2026-03-12 • via Nuitee
K
Karen • couple • au
9
Pros:

Great staff, excellant food, and lovely clean old sytle accommodation

2026-03-05 • via Nuitee
D
Deborah • extended_group • au
9
2026-02-14 • via Nuitee
K
Kez • solo_traveller • au
4
Hot and sick from meal
Pros:

Old building location to medical centre

Cons:

Hot in room and cool on verandah
Diarrhoea from evening meal

2026-02-13 • via Nuitee
L
Lauren • solo_traveller • au
1
2026-02-12 • via Nuitee
P
Paul • couple • au
10
Pros:

The decor. The vibe. The music playing in the background. The smell of the coffee making it's way up the stairs where the beautiful, homelike cozy rooms spread out down the hall, ending with a small, open, funky communal kitchen area. The Balcony that wraps it's self around all of this offers seating and a view of the local Maitland hustle bustle whilst enjoying your hot brew basking in the early morning sun or enjoying the cool afternoon breeze whilst sipping on a coldie. Love all that this place feels like and all it keeps giving ✨🍻🍷☕
Aqa
🌿🪴

2026-01-29 • via Nuitee
A
Atsushi • couple • au
10
2026-01-24 • via Nuitee
S
silvan • couple • ch
8
2026-01-22 • via Nuitee
L
luis fernando • solo_traveller • co
6
2026-01-22 • via Nuitee
M
Michael • solo_traveller • au
10
Pros:

I liked every thing about the family hotel

2026-01-21 • via Nuitee
I
Ian • family_with_children • au
7
Budget at its best
Pros:

Rooms where over priced for what they are, staff and food excellent

Cons:

Room very average

2026-01-20 • via Nuitee
C
Christopher • family_with_children • au
6
was pleasant for the value
Pros:

good value

Cons:

was insects in the room we killed

2026-01-20 • via Nuitee
B
Ben • couple • au
4
We got what we paid for
Pros:

The food was great, staff were lovely, drinks were cold and refreshing

Cons:

Bed was uncomfortable, water pressure in the shower wasn’t great at all

2026-01-19 • via Nuitee