Holiday Inn Express & Suites - Playa del Carmen by IHG

Hotels
•
Holiday Inn Express
8.5 (1506 reviews)
Av. Constituyentes Entre Av.10 y Av.15 Colonia Centro , Playa del Carmen , MX
+52 984 257 1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location near beach, shops and main avenue
Comfortable beds and spacious rooms
Friendly and attentive staff
Good breakfast for many guests
Nice pool and family-friendly facilities
Free washer/dryer and parking
Cons:
Limited breakfast variety (especially for children and later hours)
Perceived high price / mixed value for money
Occasional cleanliness issues (dust/hair) and weak shower water pressure
Inconsistent laundry service / extra charges reported
In-room amenities lacking (no coffee cups, non-smart TV)
Some rooms feel a bit small or humid

Categories

Cleanliness
7.8
Generally reported as good and rooms described as clean, but a few reviews mention dust/hair in rooms and weak shower water flow affecting perceived cleanliness.
Service
9.2
Multiple comments praise attentive, friendly and helpful staff across reception, housekeeping and restaurant; service is a clear strength.
Location
9.5
Consistently highlighted as excellent — very close to the beach, walking distance to the main avenue, shops, restaurants and attractions.
Room Quality
9
Rooms and beds repeatedly described as comfortable and spacious, with positive remarks about room comfort and suitability for families.
Amenities
8
Good pool, free washer/dryer and free parking noted; some negative mentions such as non-smart TV, lack of in-room coffee cups and limited laundry availability.
Value for Money
7.2
Mixed sentiment: some guests felt the price was high for the market (compared to local expectations), while others considered location and amenities worth it.
Food and Beverage
7.8
Breakfast praised by several guests (good variety for some), but multiple notes about limited variety, especially for children and later service times.
Overall Experience
9.5
Overall positive guest experiences with strong location, comfortable rooms and friendly staff; recommended by many despite some issues with value or breakfast variety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location
Situated in Playa del Carmen, Holiday Inn Express & Suites is centrally located near popular attractions like Kool Beach Club and Quinta Alegria Shopping Mall, making it an ideal choice for travelers looking to explore the area.

Modern Amenities
Enjoy a comfortable stay with amenities such as an outdoor swimming pool, fitness centre, and free WiFi. Each room is equipped with a desk, flat-screen TV, microwave, and minibar. Some units even feature a balcony for a relaxing view.

Business and Leisure
Whether you're here for work or leisure, take advantage of the business center or join a sightseeing tour organized by the tour desk. Start your day with a delicious continental breakfast before heading out to explore the city.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Holiday Inn Express & Suites - Playa del Carmen now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.5
Based on 1506 reviews
Cleanliness: 7.8
Service: 9.2
Location: 9.5
Room Quality: 9
Amenities: 8
Value for Money: 7.2
Food and Beverage: 7.8
Overall Experience: 9.5
R
Rose • family_with_children • br
8
2026-10-26 • via Nuitee
M
Matheus • family_with_children • br
10
Pros:

Ótima localização, a menos de 5 minutos de caminhada da avenida principal de Playa Del Carmen e do Coco Bongo. O quarto também era muito grande e confortável!

Cons:

Acho que a TV de nosso quarto não era Smart, então não conseguimos acessar youtube ou demais aplicativos. Na prática, acabou quase não fazendo diferença, tendo em vista que ficamos 5 dias hospedados no Holiday Inn e somente em um cogitamos usar a TV.

2026-10-24 • via Nuitee
M
MURRIETA • family_with_children • mx
7
2026-10-23 • via Nuitee
A
Angelica • family_with_children • cr
10
Pros:

Exc

Cons:

Exc

2026-10-16 • via Nuitee
A
Ana Laura • solo_traveller • cr
10
Excelencia y comodidad!
Pros:

La ubicación, limpieza y la comodidad

Cons:

Falta de variedad en el desayuno

2026-10-15 • via Nuitee
C
Cheryl • family_with_children • us
10
Pros:

Very clean, cool and bed super comfy!!!

2026-10-13 • via Nuitee
R
Rangel • solo_traveller • mx
10
Holiday Inn Express Playa del Carmen
Pros:

El desayuno, las habitaciones y la ubicación

2026-10-08 • via Nuitee
B
Brisekshino • solo_traveller • mx
10
Excelente Ubicación y Atenciónes
Pros:

La Ubicacion del Hotel, la Atención y el Servicio por parte del Personal. De Recepción, Limpieza, Restaurante y de la Agencia que se encuentra en el Lobby

Cons:

Estar pocos dias en un muy buen lugar para descansar en mis Vacaciones acompañado de mi Familia

2026-09-20 • via Nuitee
K
Karla • solo_traveller • us
6
Pros:

No tenían lavandería, fue batallar para tener ropa limpia

2026-09-10 • via Nuitee
V
Vázquez • couple • us
10
2026-09-03 • via Nuitee
G
González • solo_traveller • mx
9
2026-09-01 • via Nuitee
V
Vázquez • extended_group • us
10
2026-08-29 • via Nuitee
L
Liana • family_with_children • ar
9
2026-08-28 • via Nuitee
R
Roman • couple • us
10
2026-08-28 • via Nuitee
U
Usaga • solo_traveller • cr
10
Pros:

Todo excelente, muy cerca de todo . Personal muy amable . Desayuno excelente, la piscina está increíble para los niños . Personal de recepción muy atentos.

2026-08-27 • via Nuitee
R
Rosa • family_with_children • pa
8
Pros:

Ubicación cerca de la playa! Puedes ir caminando. Restaurantes cerca, al lado hay un super Market cómodo ! Adentro limpio y cómodo y el personal bien amable

2026-08-21 • via Nuitee
Y
Yoko • family_with_children • us
8
Good location, clean and comfortable. Not sure if it’s good value for money
Pros:

Good location. Very good breakfast with frijoles and salsa verde, broccolis, cauliflower, plus the regular things like scrambled eggs and fruits. When you are traveling, you tend to lack fiber in your diet, so this breakfast helped us load up with fiber. Free parking was a plus.

Cons:

Not so cheap. Wish it was more Mexican price. It was a standard American Holiday In Express price I’ve paid in the USA. Therefore I have mixed feelings about this hotel.

2026-08-20 • via Nuitee
M
Montano • couple • mx
10
Excelente
Pros:

Todo muy bien

2026-08-19 • via Nuitee
B
Benavides • solo_traveller • co
10
Pros:

El personal muy amable

Cons:

Pueden ofrecer más variedad en desayunos para niños

2026-08-18 • via Nuitee
J
Jin • family_with_children • cn
6
如果能解决水流问题就很好了
Pros:

酒店在卡门海滩，去x系公园很方便，离步行街也很近，旁边又有超市又有大商场

Cons:

淋浴的水实在太小了，连头发都洗不干净

2026-08-17 • via Nuitee