Holiday Inn Express & Suites - Playa del Carmen by IHG

Hotels
•
Holiday Inn Express
9.6 (1602 reviews)
Av. Constituyentes Entre Av.10 y Av.15 Colonia Centro , Playa del Carmen , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
9.34
Multiple reviews mention cleanliness positively, but some issues with specific rooms noted.
Service
10
Consistently praised as friendly and helpful by multiple reviews.
Location
10
Frequent positive mentions of excellent location near amenities.
Room Quality
9.31
Some rooms had issues like lingering smells, but others noted spaciousness.
Amenities
9.35
Some amenities missing like hair dryers; breakfast selection was limited.
Value for Money
10
Generally seen as fair value for the price given location and service.
Food and Beverage
8.8
Breakfast quality often described as lacking and in need of improvement.
Overall Experience
10
Overall positive with many guests highlighting their satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:20

Property Description

Convenient Location
Situated in Playa del Carmen, Holiday Inn Express & Suites is centrally located near popular attractions like Kool Beach Club and Quinta Alegria Shopping Mall, making it an ideal choice for travelers looking to explore the area.

Modern Amenities
Enjoy a comfortable stay with amenities such as an outdoor swimming pool, fitness centre, and free WiFi. Each room is equipped with a desk, flat-screen TV, microwave, and minibar. Some units even feature a balcony for a relaxing view.

Business and Leisure
Whether you're here for work or leisure, take advantage of the business center or join a sightseeing tour organized by the tour desk. Start your day with a delicious continental breakfast before heading out to explore the city.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Holiday Inn Express & Suites - Playa del Carmen now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1602 reviews
Cleanliness: 9.34
Service: 10
Location: 10
Room Quality: 9.31
Amenities: 9.35
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 10
N
Nico • family_with_children • be
8
2026-07-26 • via Nuitee
L
LOPEZ CASTILLO • extended_group • co
10
2026-07-24 • via Nuitee
J
Jorge • family_with_children • cl
8
Pros:

Central, caminando a 5 minutos de quinta avenida, limpio,personal amable

Cons:

Desayuno un poco limitado , no mucha variedad

2026-07-21 • via Nuitee
N
Nicole • family_with_children • nl
10
Fijn hotel in centrum met vriendelijk personeel en fijn zwembad
Pros:

Fijn personeel, rooftop zwembad en mooie ruime kamer. Ontbijt was prima en het hotel is direct aan de winkelstraat maar toch rustig.

Cons:

Het was prima!

2026-07-20 • via Nuitee
J
Jeanette • solo_traveller • pr
10
2026-07-20 • via Nuitee
D
Daniel • solo_traveller • br
8
2026-07-19 • via Nuitee
D
David Alejandro • family_with_children • co
9
2026-07-18 • via Nuitee
N
NORIMITSU • solo_traveller • mx
8
2026-07-18 • via Nuitee
N
Nesmarie • solo_traveller • pr
10
Pros:

La Ubicación

2026-07-17 • via Nuitee
N
Noémie • solo_traveller • fr
9
Pros:

La piscine en rooftop
Les équipements

2026-07-15 • via Nuitee
D
Diana • family_with_children • ca
10
Pros:

La atención de todo el personal, muy buen desayuno y muy bien ubicado

Cons:

Nada

2026-07-13 • via Nuitee
M
Maria • solo_traveller • uy
7
Cons:

El desayuno muy flojo

2026-07-11 • via Nuitee
A
Antonio • family_with_children • cl
9
Comodidad y Ubicación óptima
Pros:

Para estancias cortas es perfecto

2026-07-11 • via Nuitee
K
Kristian • couple • sk
8
2026-07-11 • via Nuitee
V
VINICIUS • couple • br
1
Fraco
Pros:

Localização

Cons:

Café da manhã muito fraco,caro para oque oferece! Tem opções melhores pelo mesmo preço

2026-07-08 • via Nuitee
I
IRENE_C_GENOVA • couple • it
8
COMODO E OK
Pros:

Hotel in posizione comodissima alla Quinta AV, lontano da Playacar ( ci vuole taxi, almeno 300/400 pesos ). Camera spaziosa, terrazzino, piscina sul tetto con lettini ( ma stare al sole non è facile!! ). AC funzionante, letto comodo, bagno ok. Personale gentilissimo, colazione a buffet varia e ok. Parcheggio coperto disponibile sul retro dell'Hotel ( sotterraneo ). Consiglio! Per arrivare al Terminal Traghetti, ci hanno chiamato taxi per 250 pesos ( per dare idea )

2026-07-08 • via Nuitee
J
Joliben • family_with_children • gt
8
Cómodo y buenas instalaciones.
Pros:

Las instalaciones

Cons:

El buffet de desayuno lo cerraron a las 10AM en punto y aún había mucha comida y gente que quería comer más .

2026-07-07 • via Nuitee
J
José Rediz • solo_traveller • mx
10
Pros:

Personal muy amables y atentos
Cuarto muy limpio y camas super cómodas, excelente ubicación cerca de la quinta avenida cerca de la playa y del puerto para tomar el ferry

Cons:

Le falta variedad al desayuno

2026-07-03 • via Nuitee
M
Maria Paula • couple • co
10
Habitación cómoda, limpia, buen desayuno, personal amable. Ubicación excelente!
Pros:

Excelente ubicación y servicios del hotel, limpieza excelente. Habitación cómoda y espaciosa. Buenas opciones en el desayuno. ¡Lo recomendaría!

Cons:

Había solicitado una habitación con vista exterior pero en el momento el 4to piso estaba en arreglos y no estaba disponible. Finalmente tuve vista interior.

2026-07-02 • via Nuitee
M
Muñoz Gómez • couple • co
7
Pros:

La ubicación estaba bien y las habitaciones cómodas

2026-07-01 • via Nuitee