voco Strasbourg Centre The Garden by IHG

Hotels
•
IHG
8.6 (131 reviews)
9 Rue Des Magasins, Strasbourg, Bas-Rhin, 67000 , Strasbourg , FR
33-3-88101047

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Gift shops or newsstand
Shopping on site
Breakfast available (surcharge)
Television in common areas
Library
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Full-service spa
See all facilities

Review Highlights

Pros:
Very good location (close to train station and city centre)
Comfortable beds/rooms (bright and spacious for many guests)
Friendly, professional and helpful staff
Spa and pool facilities praised
On-site parking available
Recent renovations/modern rooms noted
Cons:
Cleanliness issues reported (blood stains, dirty duvet covers, unemptied bins, used cups)
Breakfast inconsistent—some report poor quality and long queues
Spa/pool often requires paid reservation and extra fee
Occasional maintenance/odor issues (drainage smell, bathroom door not fixed)
Room service limited and housekeeping delays reported
Noise possible if windows open due to proximity to train tracks

Categories

Cleanliness
7.2
Mixed reports: several guests praised bright/clean rooms but there are clear negative incidents (blood stains on sheets, dirty duvet covers, used cup not changed, bins not emptied) that drag this rating down.
Service
9.6
Generally strong: multiple mentions of helpful, friendly and professional staff; some operational issues (slow room servicing, limited room service, staff shortages) but overall service is a highlighted positive.
Location
9.8
Very positive: repeatedly noted as well located—short walk from train station and close to the city centre—some notes about being near tracks or a business/construction zone but not a major issue.
Room Quality
8.6
Mostly good: comfortable beds and spacious, modern rooms for many guests; a few problems reported (drainage smell in one room, smaller-than-expected rooms for families, occasional maintenance issues).
Amenities
9
Spa and pool repeatedly praised and considered a highlight; parking on-site is a plus. Caveat: spa/pool access is paid and requires reservation, which annoyed some guests.
Value for Money
8.2
Generally positive but impacted by unexpected extras (pay-for spa/pool, extra hourly charges) and some comments that the hotel could use updating in places.
Food and Beverage
7.6
Mixed breakfast experiences: several guests enjoyed generous/good breakfasts, while others reported long queues, poor food choice and bad coffee, producing an overall below-par score.
Overall Experience
8.8
Predominantly positive overall: many guests call the hotel wonderful, pleasant and well situated; recurring negatives (cleanliness lapses, extra spa charges, occasional service delays) temper but do not overturn the generally good impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Spa and Recreation
Pamper yourself with a visit to the spa, which offers massages. Enjoy the indoor pool, steam room, and 24-hour fitness center.

Modern Amenities and Dining Options
Access complimentary wireless internet, gift shops, and a TV in the common area. Indulge in 24-hour room service, a snack bar, and a bar/lounge for drinks.

Convenient Location and Stylish Rooms
Within walking distance of Haguenau Square and Place des Halles Shopping Centre. Stay in one of the 120 guestrooms with flat-screen TVs and rainfall showerheads.

Embark on a luxurious stay at voco Strasbourg Centre The Garden, an IHG Hotel, ideal for exploring the heart of Strasbourg. Book now for a memorable experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property caters to LGBTQ+ guests.
  • Pool access available from 8:00 AM to midnight.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.6
Based on 131 reviews
Cleanliness: 7.2
Service: 9.6
Location: 9.8
Room Quality: 8.6
Amenities: 9
Value for Money: 8.2
Food and Beverage: 7.6
Overall Experience: 8.8
P
Patricia
8
Pros:

Good breakfast

2025-10-11 • via Nuitee
C
Christel
8
Joli design deco pour l hotel
Pros:

Tres joli deco
Non loin de la gare et dès voies donc bruit si la fenetre ouverte
Plateau de courtoisie juste le1er jour
Lit moelleux
Peignoir chausson fournis
Piscine accessible que via le spa.dommage
Massage en réservation 48hr avant..dommage
Tasse utilisée non changee
Poubelles non videes alors qu elle étaient pleines

2025-10-10 • via Nuitee
P
Pamela • partner
10
Pros:

Location was great--just a 10 minute walk to the tourist area. The room was nice and bed was comfortable. Staff was very helpful. On site parking is big plus but make sure to reserve a spot. We would definitely stay there again.

2025-09-27 • via Nuitee
M
Marc
8
Pros:

Le spa est très bien mais payant et sur réservation ce qui n'est pas indiqué sur le site

2025-09-25 • via Nuitee
D
delphine • partner
10
Pros:

Tres bon sejour
Spa tres agreable

2025-09-24 • via Nuitee
N
Nancy
10
Pros:

Séjours plutôt agréables, seul bémol des tâches de sang sur les draps... mais je suis pas chiante en soit tout le resre étais super

2025-09-18 • via Nuitee
L
Latifa • family_with_children
6
Pros:

Unser erster Besuch war hervorragend.
Der letzte Besuch war durchschnittlich.
Unser Zimmer wurde erst um 16:30 gemacht, nachdem wir die Putzkräfte angesprochen haben.
Einen Room Service gab es praktisch gar nicht. Man wurde immer direkt mit der Rezeption verbunden. Wahrscheinlich wird aktuell am Personal gespart…

2025-09-08 • via Nuitee
A
Alison
10
Pros:

Bright and clean room. Chilled water in the room. Cool spa. Lovely breakfast.

2025-08-30 • via Nuitee
C
Callum
10
Spa is a must
Pros:

Spa facilities were a great addition. Our room was right next to train tracks but could not hear a thing all night.

Room was spacious and clean. Great hotel

2025-08-26 • via Nuitee
D
Deepak • family_with_children
6
Pros:

Overall good property with some recent renovation. Unfortunately, the room we were given, though in the renovated section, was smelling bad due to the drainage. The staff first agreed to change our room but once we got down with our bags seem to have a change of mind. They instead put a device to deodourise the room; and promised to fix the bathroom door to allow it to be closed properly. The bathroom door was never fixed. I did find the duvet covers dirty.The room was smaller than expected for 4 of us.

2025-08-21 • via Nuitee
B
Benjamin • family
10
Pros:

Nice new property, friendly staff

2025-08-15 • via Nuitee
V
Verified traveler
10
Merveilleux hotel
Pros:

Hotel tres agréable et calme et bien situé, pas trop loin du centre ville qui est magnifique. le personnel est également tres pro.

2025-08-15 • via Nuitee
J
John • family_with_children
6
Pros:

The room was excellent, especially the bed which was very comfortable.
The breakfast was terrible. We had to queue as the seating area was not big enough to cope with demand and the food was terrible. Very poor coffee too.

2025-08-04 • via Nuitee
R
Rano • family
8
Pros:

Great location, nice hote. The only surprise is why there is an extra charge for the pool. Other than that - everything went smooth.

2025-07-30 • via Nuitee
S
Susan • partner
10
Pros:

Loved the room. Pool facilities were great.

2025-07-19 • via Nuitee
N
Nadine • family_with_children
8
Pros:

Etwas Abseits, nähe Bahnhof 🚉

2025-07-17 • via Nuitee
W
Wilfried • family
10
Pros:

Die zentrale Lage, die modernen Zimmer und die gute Ausstattung machen es zu einem idealen Ausgangspunkt für die Erkundung der Stadt. Ich kann es auf jeden Fall weiterempfehlen!

2025-07-16 • via Nuitee
C
Christophe • partner
10
Pros:

Bel hôtel bien placé

2025-07-13 • via Nuitee
V
Verified traveler
10
Idóneo para explorar Estrasburgo
Pros:

Hotel fantástico, habitación luminosa, espaciosa, confortable, tranquila y con un baño amplio y limpísimo. El desayuno, generoso y con productos frescos.

2025-07-13 • via Nuitee
J
Jennifer • friends
10
Pros:

It was a quick and easy walk from the train station, but it was more in a business/construction zone. It was still a convenient walk to all the beautiful action. The rooms were filled with amenities and the staff is amazing. Also, the pool/spa takes one hour appointments to rent, but it is open late which is wonderful.

2025-07-06 • via Nuitee