Ella, Nine Arch Holiday Resort

Hotels
8.8 (63 reviews)
No 43, Badulla road, helahalpe , Ella , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Issues with cleanliness
Noise and humidity

Categories

Cleanliness
8.18
Some concerns about washroom facilities and issues with humidity and insects.
Service
9.15
Staff was described as genuinely friendly and provided fabulous hospitality.
Location
8.69
Near to most tourist spots, though slightly distant from the city center.
Room Quality
8.64
Good size and bedding based on guest feedback.
Amenities
8.97
Standard quality for this hotel tier.
Value for Money
8.63
General sentiment indicates it is worth the price.
Food and Beverage
9.18
Guests enjoyed the amazing food and breakfast offerings.
Overall Experience
8.95
Overall satisfaction from guests, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:52

Property Description

Luxurious Accommodation

Nine Arch Holiday Resort offers well-equipped guest rooms with modern amenities such as flat-screen cable TV, Wi-Fi, and comfortable spring mattresses. The attached bathrooms with hot water provide a touch of luxury for your stay. Some rooms even feature a balcony for you to enjoy the scenic views.

Convenient Location

Located in Ella, our resort is just a stone's throw away from the famous Nine Arch Bridge and the picturesque Badulu Oya river. Enjoy the convenience of exploring these popular attractions within walking distance from the property.

Exceptional Service

As a Sri Lanka Tourist Board approved hotel, we ensure top-notch service with a 24-hour front desk and a restaurant serving delicious Asian and Western breakfast options. Relax and unwind in a tranquil setting while we take care of all your needs during your stay.

Book your stay at Nine Arch Holiday Resort for a memorable and comfortable experience.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 63 reviews
Cleanliness: 8.18
Service: 9.15
Location: 8.69
Room Quality: 8.64
Amenities: 8.97
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.95
R
Rosmarie • family_with_children • ch
10
Wir waren nur für eine Nacht da. Die Lage war ideal, um die Stadt, die Nine Arch Bridge und den Little Adams Peak zu bes
Pros:

Gut erreichbar, ideale Grösse, sehr nette Leute, feines Frühstück, Familienbusiness

2026-08-21 • via Nuitee
V
Veronika • extended_group • cz
10
Pros:

Krásné ubytování kousek od Elly. Výborná snídaně, milý personál.

Cons:

Ruch z ulice.

2026-08-17 • via Nuitee
M
Martina • couple • it
10
2026-08-17 • via Nuitee
C
Cristel • family_with_children • fr
10
Excellent séjour
Pros:

Personnel adorable et au petit soin pour nous. La chambre était toute neuve avec un jacuzzi. Le propriétaire est un homme charmant qui a su nous donner de bons conseils

2026-08-13 • via Nuitee
M
Marta • couple • es
1
Las habitaciones huelen mal
Cons:

La habitación olía mal, eran las sábanas. Les dijimos que al final solo nos queríamos quedar una noche y estuvieron súper insistentes queriendo hacer que nos quedáramos dos noches. Nos hablaban por whatsap, nos llamaban a la habitación, llamaban a la puerta, al final fue un poco pesado. Luego cuando fuimos a pagar y saqué cuentas más tarde y nos habían cobrado la estancia como si fueran dos días, porque deberíamos haber pagado 8000rp (el precio que pone por noche en booking) y pagamos 15000rp. Encima nos hicieron la división como si fuera entre dos y nos pusieron más cantidad de la que era, para que acabáramos pagando la estancia de dos días. Sin duda yo no lo recomiendo.

2026-08-12 • via Nuitee
M
Mikoto • couple • jp
10
優しいスタッフのいるホテル
Pros:

部屋が清潔でとても良かったです。
スタッフの方たちがとても優しく、
私たちが困っているときに、何度も助けていただきました。
また、子供たちが可愛く一緒にクリケットで遊ぶことができ、とてもいい思い出になりました。
ありがとうございました！

2026-08-12 • via Nuitee
T
Tharshini • family_with_children • ca
8
Comfortable
Pros:

The room was clean. The staff was really nice. They provided us with 24 hours laundry service, which was a big bonus for us as we were travelling for 3 weeks and this was not always offered by other hotels we stayed at.
The location was ideal for us as we wanted to have it close to the Nine Arc Bridge.

Cons:

I'm not sure why but most of the hotels we stayed had the exact same problem.. the washroom had some smell.. it was clean but had a strong smell.. the kids had a hard time adjusting to that.

2026-08-11 • via Nuitee
M
Mariyam • couple • mv
8
Pros:

Owners wife is v helpful.. Food was good .. Overall it was a pleasant stay

2026-08-06 • via Nuitee
A
Ahmed Faheem • solo_traveller • mv
10
Pros:

A wonderful place to stay in Ella! The rooms are very clean, spacious, and comfortable. The hospitality was excellent, and the staff made us feel very welcome. Highly recommended!

2026-07-25 • via Nuitee
T
Trilanka • family_with_children • lk
10
Pros:

A great place to stay with family! Our group of 13 stayed here very comfortably. The person who looked after the property was incredibly helpful and was always available whenever we needed anything. Highly recommended!

2026-07-23 • via Nuitee
B
Brian Chapel • solo_traveller • lk
10
Pros:

Location , and accessibility.. Staff were very supportive

2026-07-22 • via Nuitee
J
Juber • family_with_children • za
10
Nice
Pros:

Kline friend le

Cons:

Aircone

2026-07-11 • via Nuitee
P
Palash • extended_group • bd
7
2026-03-06 • via Nuitee
J
Josephine • extended_group • gb
8
2026-02-26 • via Nuitee
S
Susanne • couple • de
9
Pros:

sehr freundliches und nettes personal.die betten waren sehr gut.es hat uns an nichts gefehlt.

2026-02-10 • via Nuitee
T
Tharsni • extended_group • in
10
2025-09-11 • via Nuitee
A
Ahmed • family_with_children • ae
7
Pros:

Everyone we met was super nice, genuinely friendly.

Cons:

Washroom facilities needs to be improved.

2025-08-24 • via Nuitee
T
Tharsni • couple • in
10
Pros:

From the start, the hotel was in contact with me. They were constantly checking on my arrival. The whole stay was very cosy, clean and its near to most of the tourist spot. The food was amazing. The hospitality was fabulous too.

2025-08-19 • via Nuitee
E
Eyal • family_with_children • il
10
חווית האירוח שווה הכל
Pros:

מקום נעים, ארוחת בוקר מושקעת, כל יום טעמנו מאכלים מקומיים חדשים, ואפילו הכניסו אותנו למטבח ללמוד להכין אוכל. הבעלים עשה מעל ומעבר בשבילנו ואפילו בירר, הצליח להשיג כרטיסים לרכבת לנוארה אליה ונסע במיוחד לתחנה כדי להביא אותם.

Cons:

טיפה מרוחק ממרכז העיר, אבל לא בעייתי עם טוקטוק.

2025-08-13 • via Nuitee
H
Hugues • family_with_children • fr
4
Déçu, ne correspond pas à ce que j’attendais
Pros:

Le prix, le Service, La Literie, la Taille des chambres

Cons:

Bruit (aucune isolation de l’extérieur), Humidité, Insectes en arrivant, Vue extérieur (devant derrière, la photo sur booking de l’extérieur n’est pas représentative de la réalité, voir photo)
La Porte de la douche était cassée, le Wifi qui n’a marché que le premier jour
Je déconseille pour une famille avec jeunes enfants

2025-08-11 • via Nuitee