Comfort Hotel ERA Kobe Sannomiya

Hotels
•
Comfort
8.4 (2143 reviews)
Chuo-ku Kumiodori 4-2-10 , Kobe , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Adequate amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from surrounding areas

Categories

Cleanliness
7.61
Some complaints about laundries being dirty and carpets needing cleaning.
Service
9.08
Staff were friendly and very helpful, providing a positive experience.
Location
9.12
Centrally located with easy access to transport and nearby amenities.
Room Quality
8.07
Rooms were generally comfortable, although some noted issues with noise and size.
Amenities
8.6
Good range of amenities including laundry services and communal areas.
Value for Money
8.56
Offers a reasonable price for the quality provided, though some limitations.
Food and Beverage
7.61
Breakfast quality was lacking with limited offerings and some dissatisfaction.
Overall Experience
8.58
Generally positive, with a few notable issues but satisfactory for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:14

Property Description

Central Location in Kobe
Comfort Hotel ERA Kobe Sannomiya is perfectly situated in the heart of Kobe, offering convenience and accessibility to guests exploring the vibrant city.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and a private bathroom with a bidet. The hotel also offers free WiFi throughout the property, ensuring you stay connected during your visit.

Convenient Services
Benefit from the 24-hour front desk and luggage storage space, making your stay hassle-free. With private parking available on site, you can explore Kobe with ease and peace of mind.

Experience the best of Kobe at Comfort Hotel ERA Kobe Sannomiya. Book your stay now for a memorable and convenient visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KBE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.4
Based on 2143 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
K
KATSUYUKI • extended_group • jp
9
2026-07-04 • via Nuitee
T
TAKAKO • couple • jp
7
2026-07-04 • via Nuitee
K
KATSUYUKI • couple • jp
10
2026-07-04 • via Nuitee
T
Tenagy • solo_traveller • id
9
Comfortable stay.
Pros:

The foods, comfortable and big room, the location

Cons:

The toilet/bathroom was a bit smelly when I first entered.
The free donut is only available from 11:00 AM to 5:00 PM, so I couldn't get it because those are my working hours.

2026-07-03 • via Nuitee
蔡 • extended_group • tw
10
2026-07-03 • via Nuitee
F
Fumiaki • solo_traveller • jp
8
快適
2026-07-02 • via Nuitee
A
Ayi • solo_traveller • tw
9
Pros:

有免費的下午茶和咖啡~還有帶有燈光的化妝鏡，非常的貼心
地點也非常的方便，不論是逛街購物還是前往機場

2026-07-02 • via Nuitee
Y
YiCih • extended_group • tw
7
Pros:

床墊跟枕頭好睡，員工很親切。下午的點心餅乾好吃，茶類選擇也多。然後早餐的鬆餅加奶油很～好吃，優格奶昔也不錯喝。

Cons:

房間的清潔度例如椅子下方可以更加強。

2026-07-02 • via Nuitee
H
hanjia • couple • tw
10
2026-07-01 • via Nuitee
A
Akihisa • couple • jp
8
まんぞく
Pros:

朝食が充実していた

2026-07-01 • via Nuitee
K
KENJI • solo_traveller • jp
7
Pros:

清潔でよかった
朝食がおいしかった

Cons:

駅前工事のため、駅から不便だった

2026-06-30 • via Nuitee
N
Naoko • solo_traveller • jp
6
Cons:

バスルームの生乾き臭がひどく、がっかりしました。

2026-06-29 • via Nuitee
J
JUIHSIEN • family_with_children • tw
8
自動check in，機器有3臺，挺方便的，也有服務人員協助，很友善👍
Pros:

地點很棒! 離機場線地鐵很近。

Cons:

一開始進去，房間有一股味道，有點不適應，後來噴了飯店提供的除臭，就好多了。

2026-06-29 • via Nuitee
泰源 • extended_group • tw
7
2026-06-25 • via Nuitee
みほ • couple • jp
9
最高！
Pros:

休憩スペースがあったところ

Cons:

なし

2026-06-20 • via Nuitee
K
Kanako • solo_traveller • jp
8
便利な場所で快適に過ごせたのでよかった
Pros:

部屋が清潔で快適だったこと
朝食が良かった。カフェサービスなども嬉しかった。

Cons:

部屋にある椅子の清掃が行き届いていなかった。

2026-06-19 • via Nuitee
Y
YUKO • couple • jp
8
神戸に来る時はこのホテルを使います！
Pros:

ラウンジがとても良い

Cons:

テレビ画面の施設案内の操作時にリモコンの効きが悪いのか、反応が遅くて使いづらかった。

2026-06-16 • via Nuitee
C
Chi-Hsien • couple • tw
9
2026-06-16 • via Nuitee
M
MICHIKO • couple • jp
10
2026-06-15 • via Nuitee
T
Toru • solo_traveller • jp
5
2026-06-14 • via Nuitee