Comfort Hotel ERA Kobe Sannomiya

Hotels
•
Comfort
8.3 (2126 reviews)
Chuo-ku Kumiodori 4-2-10 , Kobe , JP
+81 78-271-3611

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Very convenient location near Sannomiya station
Friendly, helpful staff
Complimentary drinks and snacks / welcome drink
Clean and comfortable rooms (many comments)
Useful amenities like luggage storage and book corner
Good breakfast (several positive mentions)
Cons:
Uncomfortable pillows / some beds described as hard
Minor cleanliness/maintenance issues (bathroom hair, damp smell, creaking trim)
Nearby construction/noise and occasional detours
Missing items sometimes (iron) and limited in-room streaming options
Kiosk/check-in procedures can be inconvenient (entering guest names)

Categories

Cleanliness
7.8
Generally reported as clean and tidy (multiple comments praising cleanliness), but there are several mentions of minor issues (bathroom hair, slight damp smell, and a few maintenance complaints) which lower the score slightly.
Service
9
Staff repeatedly described as very polite, helpful and kind across reviews (welcome drinks, friendly reception, good staff interactions), supporting a strong positive rating.
Location
9
Very consistently praised for proximity to Sannomiya station and local amenities; many guests cite convenience for train travel and nearby shops/restaurants.
Room Quality
7.7
Rooms are described as comfortable and in some cases spacious, but there are recurring negatives: uncomfortable pillows/hard beds, occasional ventilation/dampness and small-room comments that reduce this score.
Amenities
8.2
Complimentary beverages/snacks, welcome drinks, book corner, luggage storage and public tea/afternoon service are noted positively; some guests noted missing items (iron) and lack of streaming services which prevents a higher score.
Value for Money
8.3
Not explicitly discussed in many reviews; assigned the target overall rating per instruction. Overall impressions indicate reasonable value given location and included amenities.
Food and Beverage
8
Breakfast and some F&B items received positive comments (breakfast tasty, smoothies liked), though a few guests wanted specific items (natto) or found some dishes (curry) too spicy — overall slightly positive.
Overall Experience
8.4
Most reviewers report a positive, comfortable stay and willingness to return; a few operational/room negatives (pillows, minor maintenance, nearby construction) temper a higher overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Central Location in Kobe
Comfort Hotel ERA Kobe Sannomiya is perfectly situated in the heart of Kobe, offering convenience and accessibility to guests exploring the vibrant city.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and a private bathroom with a bidet. The hotel also offers free WiFi throughout the property, ensuring you stay connected during your visit.

Convenient Services
Benefit from the 24-hour front desk and luggage storage space, making your stay hassle-free. With private parking available on site, you can explore Kobe with ease and peace of mind.

Experience the best of Kobe at Comfort Hotel ERA Kobe Sannomiya. Book your stay now for a memorable and convenient visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KBE

Location

Guest Reviews

8.3
Based on 2126 reviews
Cleanliness: 7.8
Service: 9
Location: 9
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.3
Food and Beverage: 8
Overall Experience: 8.4
K
Kanou • solo_traveller • jp
7
Pros:

駅に隣接して、とても便利でした。
ウェルカムドリンクが、コーヒー、紅茶、ソフトドリンクと種類があったのは嬉しかったです。

2026-10-31 • via Nuitee
柚子媽 • family_with_children • tw
9
2026-10-30 • via Nuitee
H
Hatumi • family_with_children • jp
10
2026-10-30 • via Nuitee
R
Robert • family_with_children • us
7
Good value
2026-10-30 • via Nuitee
Y
yuna • solo_traveller • jp
10
2026-10-29 • via Nuitee
M
Mao • solo_traveller • jp
8
2026-10-28 • via Nuitee
藤井 • solo_traveller • jp
6
2026-10-27 • via Nuitee
J
Ju Fang • extended_group • tw
8
2026-10-25 • via Nuitee
D
Derek • family_with_children • jp
8
First Kobe stay
Pros:

I like the room had space to move around in. The location was perfect to navigate the train 🚆. It was in walking distance for food and stores that I needed. The staff was very nice and helpful.

Cons:

The advertisers said comfortable pillows, that was a big lie. I had to go buy a pillow to get comfort to sleep. The bed was hard but I managed it. The room didn't have a iron, but I figured it another way to get my clothes done. Overall, I give it a B

2026-10-24 • via Nuitee
J
Jyun • family_with_children • tw
8
Pros:

飯店提供下午茶，公共空間可以喝茶聊天，很不錯。周邊有超市可以購物，離三宮車站近，還算方便。

Cons:

附近在施工，走過來的路上感受不是太好。

2026-10-23 • via Nuitee
K
kevin.chon • family_with_children • tw
9
Pros:

距離三宮站不遠，有提供免費咖啡點心

Cons:

週遭有工地施工中，需繞路

2026-10-22 • via Nuitee
H
Huang • extended_group • tw
8
Pros:

地點很方便

Cons:

枕頭不舒服，浴室有一點點潮濕味

2026-10-21 • via Nuitee
F
funakoshi • family_with_children • jp
8
Pros:

スタッフの対応か良かった

Cons:

特に無し

2026-10-21 • via Nuitee
T
TUYOSHI • couple • jp
8
里帰り
Pros:

三宮駅が徒歩圏内にあり、鉄道を移動手段として使う方には便利な場所です。

Cons:

ユニットバスの框部にきしみ音が出ます。框は良く人に踏まれる個所です。框が外れる前に改善をお願いします。

2026-10-20 • via Nuitee
P
Pablo • couple • us
6
2026-10-20 • via Nuitee
J
Jaroslav Klima • family_with_children • cz
10
Pros:

Vše skvělé, personál neskutečně slušný.

2026-10-19 • via Nuitee
K
kazuhide • family_with_children • jp
7
Pros:

駅に近く、清潔でブックコーナーが快適でした。また機会あれば他の地区のコンフォートホテルにも行ってみたいです。

2026-10-18 • via Nuitee
P
Park • couple • kr
8
고베 여행에 적합한 숙소
Pros:

산노미야 역에서 가깝고 주변에 식당과 편의점이 있어서 편리하다. 객실도 넓어서 짐이 많아도 이용하기 좋다.

Cons:

객실이 대체로 깔끔한데 실내 환기가 조금 부족한지 굽굽함이 좀 느껴져서 냉방을 켜놓아야 된다.

2026-10-18 • via Nuitee
A
Akihiko • solo_traveller • jp
10
2026-10-18 • via Nuitee
K
Kayo • couple • jp
8
快適
Pros:

スタッフの方々が、皆さん親切で丁寧だったのがとても印象的でした。施設もキレイで清潔だったのでとても快適に過ごせました。

Cons:

テレビでYoutube やNetflix が見れなかったのが残念でした。

2026-10-17 • via Nuitee