Kharma Suites

Hotels
8.7 (681 reviews)
5838 Avenida del Castillo , Puebla , MX
+52 222 688 9119

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Good location
Comfortable rooms
Cons:
Inconsistent service
Limited amenities
Basic food options

Categories

Cleanliness
8.81
The hotel is noted to be very clean, though some comments about the condition of certain amenities suggest room for improvement.
Service
8.78
Mixed reviews on service, some issues with staff availability noted; however, there are positive comments about the friendliness of personnel.
Location
9.12
Reviewers appreciate the location, highlighting its proximity to attractions despite some mentioning it being a bit hard to find.
Room Quality
8.47
Rooms are generally comfortable and well-sized, but some complaints about beds being too hard.
Amenities
8.3
Some amenities were lacking, such as cable TV and internet, which lowered the score.
Value for Money
9.26
Good value for the price, especially with comfort and location noted as highlights.
Food and Beverage
7.81
Food quality received various ratings, with several comments indicating the breakfast is basic but acceptable.
Overall Experience
9.08
Overall positive experiences noted, with a few areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:11

Property Description

Luxurious Accommodation
Kharma Suites, a 5-star hotel in Puebla, offers elegant rooms with mountain views, free WiFi, and air conditioning. Each room features modern amenities including a flat-screen TV and a private terrace.

Convenient Services
Enjoy a hassle-free stay with a tour desk, luggage storage, and bilingual staff ready to assist in English and Spanish. Start your day with a delicious continental breakfast before exploring nearby attractions like Estrella de Puebla and the International Museum of the Baroque.

Prime Location
Situated just 16 km from Acropolis Puebla, Kharma Suites provides a peaceful retreat away from the city's hustle. With free parking and easy access to Hermanos Serdán International Airport, your stay in Puebla will be both relaxing and convenient.

Experience luxury and comfort at Kharma Suites - book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 681 reviews
Cleanliness: 8.81
Service: 8.78
Location: 9.12
Room Quality: 8.47
Amenities: 8.3
Value for Money: 9.26
Food and Beverage: 7.81
Overall Experience: 9.08
K
Kellsie paulette • couple • mx
10
2026-10-31 • via Nuitee
Y
Yañez • solo_traveller • mx
6
Regular
Pros:

Buena ubicación

Cons:

Agua fría, señal internet muy deficiente

2026-10-29 • via Nuitee
R
Robert • extended_group • us
7
Still great, but a little disappointing this time.
Pros:

The staff was very friendly and helpful. This time we had a problem, and the night staff was quick to resolve it.

Cons:

Was a little disappointed this time, as the coffee maker was missing. There were no coffee mugs and only one water glass for the four of us. Not enough towels.

2026-10-28 • via Nuitee
A
Argenis • solo_traveller • mx
10
Pros:

El trato del personal y las instalaciones

2026-10-26 • via Nuitee
E
Escartin Ojeda • couple • mx
9
Muy tranquila y una bella vista al amanecer.
Pros:

Incluye desayuno? Nunca me dijeron y si era con costo, tampoco me entere.

Cons:

El control del elefador de noche es malo, ya que cuando regrese de que fui a una cena de amigos, el vigilante o control de elevador estaba encerrado durmiendo supongo o al menos no en su lugar, tardó en salir y despues me dio acceso al elevador. Posteriormente habia olvidado una maleta de viaje pequeño y ya no quise bajar por temor a no poder volver a subir a la habitación.

2026-10-24 • via Nuitee
C
Ceci Hdez. Reyna • extended_group • mx
7
Pros:

La ubicación

Cons:

No teníamos jabón de manos, el colchón estaba muy duro, es la segunda vez que me hospedó y estoy dudando si habrá una tercera. Además olía mucho el drenaje del baño.

2026-10-23 • via Nuitee
A
antonio • solo_traveller • mx
7
Pros:

Las instalaciones de la habitación

Cons:

En el 2do día no pusieron toallas en el baño, ni tapete

2026-10-23 • via Nuitee
A
AngelesMm • extended_group • mx
10
Excelente opción en puebla
Pros:

La atención y las habitaciones

Cons:

Horario de desayuno y no avisaron que el lunes terminaba antes. Fuimos a las 10 y nos dijeron ya no había servicio.

2026-10-23 • via Nuitee
S
Sanchez • extended_group • pa
8
Pros:

Las instalaciónes y la ubicación muy buena

Cons:

El desayuno y el ingreso a la hora que quieras entrar.

2026-10-22 • via Nuitee
J
Jorge • couple • mx
1
La peor experiencia. Hubiera pagado $300 pesos más y me quedo en un mucho mejor hotel
Pros:

La ubicación

Cons:

Las habitaciones descuidadas. Les falta mucho mantenimiento. No hay jabón para manos, no hay jabón para cuerpo y shampoo. Tampoco hay toallas. Tuve que pedir todo cuando llegué. Las toallas percudidas y deshilachadas. El viento que sopla en el
Hotel mueve la puerta, se filtra el aire. Tuve que poner una silla para que detuviera la puerta. Está pésimo el hotel, no vayan. De hecho pagué 2 noches. Solo me quedé 1 y me salí

2026-10-22 • via Nuitee
M
Manuel • family_with_children • mx
8
2026-10-20 • via Nuitee
D
David • extended_group • mx
5
The price was good but the experience not so much
Pros:

The price of the stay was good fro 4 people and a small breakfast.

Cons:

First, finding the location of this hotel was impossible - no place does it tell me that I have to be calling to reception to get my elevator activated to arrive at reception. And every time I wanted to come or go, I had to call reception. It's a pain! The bed sheets weren't super clean, we had to ask for towels, the bathroom piping has a very unpleasant smell (which I had read about in previous reviews but hoped was fixed by now) and the noisiest 'zumba' class in the evening that literally vibrated through our room - was not allowing us to have an early night for an early morning...

2026-10-20 • via Nuitee
M
Mauricio • couple • mx
8
Cons:

El agua para bañarnos tenía su truco y no se me comentó antes no tuve problema después solo era eso todo lo demás muy bien gracias

2026-10-19 • via Nuitee
R
Robert • extended_group • us
9
Kharma always comes around.
Pros:

Location. Friendliness of the staff. Clean comfortable room.

Cons:

Breakfast menu was kind of sparse. There was no tea available and I don't like coffee. Some hot water and a few tea bags can't be that expensive.

Room safe wasn't working, but didn't need it anyway.

2026-10-16 • via Nuitee
M
Morales Marchán • solo_traveller • mx
10
2026-10-14 • via Nuitee
H
Héctor • extended_group • cl
8
Lo bueno es la ubicación, comodidad de la cama y tamaño de la habitación, lo malo la reposición de
Pros:

La ubicación y tamaño de la habitación

Cons:

La reposición de toallas y el desayuno

2026-10-07 • via Nuitee
J
Janemar • extended_group • mx
2
Incomoda y desagradable
Cons:

Falta de agua caliente, mal olor.

2026-09-19 • via Nuitee
J
Julio • solo_traveller • mx
1
2026-09-18 • via Nuitee
S
SARA VERONICA • solo_traveller • mx
9
Pros:

Es un lugar tranquilo no hay ruidos, las camas son muy cómodas y amplias.

Cons:

Que no tienen servicio a la habitación porque no hay restaurante.

2026-09-15 • via Nuitee
J
Janemar • extended_group • mx
2
2026-09-14 • via Nuitee