Kharma Suites

Hotels
8.7 (642 reviews)
5838 Avenida del Castillo , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Good location
Comfortable rooms
Cons:
Inconsistent service
Limited amenities
Basic food options

Categories

Cleanliness
8.81
The hotel is noted to be very clean, though some comments about the condition of certain amenities suggest room for improvement.
Service
8.78
Mixed reviews on service, some issues with staff availability noted; however, there are positive comments about the friendliness of personnel.
Location
9.12
Reviewers appreciate the location, highlighting its proximity to attractions despite some mentioning it being a bit hard to find.
Room Quality
8.47
Rooms are generally comfortable and well-sized, but some complaints about beds being too hard.
Amenities
8.3
Some amenities were lacking, such as cable TV and internet, which lowered the score.
Value for Money
9.26
Good value for the price, especially with comfort and location noted as highlights.
Food and Beverage
7.81
Food quality received various ratings, with several comments indicating the breakfast is basic but acceptable.
Overall Experience
9.08
Overall positive experiences noted, with a few areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:11

Property Description

Luxurious Accommodation
Kharma Suites, a 5-star hotel in Puebla, offers elegant rooms with mountain views, free WiFi, and air conditioning. Each room features modern amenities including a flat-screen TV and a private terrace.

Convenient Services
Enjoy a hassle-free stay with a tour desk, luggage storage, and bilingual staff ready to assist in English and Spanish. Start your day with a delicious continental breakfast before exploring nearby attractions like Estrella de Puebla and the International Museum of the Baroque.

Prime Location
Situated just 16 km from Acropolis Puebla, Kharma Suites provides a peaceful retreat away from the city's hustle. With free parking and easy access to Hermanos Serdán International Airport, your stay in Puebla will be both relaxing and convenient.

Experience luxury and comfort at Kharma Suites - book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 8 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 642 reviews
Cleanliness: 8.81
Service: 8.78
Location: 9.12
Room Quality: 8.47
Amenities: 8.3
Value for Money: 9.26
Food and Beverage: 7.81
Overall Experience: 9.08
I
Iris • solo_traveller • mx
10
2026-07-03 • via Nuitee
J
Jorge Vera • solo_traveller • co
9
Buen lugar
Pros:

Lugar muy cómodo. Sus espacios son generosos y el personal fue muy atento y servicial.

Cons:

Sin comentarios

2026-07-02 • via Nuitee
G
Gerardo • solo_traveller • mx
8
Tranquilidad.
Pros:

La Zona.

2026-07-01 • via Nuitee
D
Dirección • extended_group • mx
7
2026-06-29 • via Nuitee
H
Humberto Hernández Cruz • solo_traveller • mx
1
2026-06-29 • via Nuitee
L
Luis Daniel • solo_traveller • mx
7
2026-06-28 • via Nuitee
E
Estrada • family_with_children • mx
7
Pros:

Ubicación

Cons:

No había tarjetas para el elevador
No estaba del todo limpio

2026-06-27 • via Nuitee
M
Marcus • solo_traveller • de
6
Pros:

Big room

Cons:

Very bad WiFi.
Not possible to watch TV.
They didn't give me the card for the elevator.
Breakfast very simple.

2026-06-27 • via Nuitee
A
Alejandro • extended_group • mx
10
2026-06-12 • via Nuitee
C
carrillo • solo_traveller • mx
6
.
Pros:

La instalaciones

Cons:

No tenía WiFi en la habitación, y por lo tanto no se puedo ver la televisión y el desayuno no fue tan bueno.

2026-06-08 • via Nuitee
D
Daniela • solo_traveller • mx
1
Pésimo alojamiento
Pros:

Nada, pésimo alojamiento

Cons:

La actitud del personal, el ruido, el desayuno, las instalaciones y la atención en general.

2026-06-01 • via Nuitee
F
Fernando • solo_traveller • mx
10
Pros:

Limpieza

Cons:

Quizás me falta auto

2026-05-28 • via Nuitee
M
Marina • extended_group • mx
7
Pros:

ME ENCANTÓ EL INTERIORISMO DEL HOTEL
OFRECE UN ESPACIO Y DISEÑO DIFERENTE
EL DESAYUNO ME HUBIERA ENCANTADO PROBARLO PERO COMIENZA MUY TARDE (NOS GUSTA SALIR TEMPRANO Y LAS 8:00 AM YA ES TARDE PARA NOSOTROS)
EL PERSONAL DE RECEPCIÓN ES AMABLE
BAÑO MUY LIMPIO

Cons:

SE ESCUCHABA MUSICA MUY ALTA , RELAMENTE NO SÉ SI ABAJO HAY ALGÚN ANTRO(LO BUENO QUE FUE POCO TIEMPO)

NO HABÍA TOALLAS EN LA HABITACIÓN TUVE QUE SALIR A PEDIRLAS

BATALLE PARA ENCONTRAR LA ENTRADA AL HOTEL, TUVE QUE PREGUNTAR EN VARIOS LOCALES

ME DIERON UN NÚMERO DE TELÉFONO PARA HABLAR POR SI NO PODÍA SUBIR POR EL ELEVADOR PERO AL MOMENTO DE MARCAR NO ENTRÓ

2026-05-27 • via Nuitee
M
Márquez • solo_traveller • mx
10
Pros:

Muy completo vista linda

2026-05-26 • via Nuitee
C
Castellanos • family_with_children • mx
9
Habitaciones muy cómodas
Pros:

El desayuno estuvo bien solo que un platillo tenía cáscara de huevo y al comentar no quisieron cambiarlo

Cons:

El acceso, era complicado subir al alojamiento sin tarjeta para el elevador

2026-05-25 • via Nuitee
S
stratorody • solo_traveller • mx
9
2026-05-21 • via Nuitee
S
stratorody • solo_traveller • mx
8
2026-05-21 • via Nuitee
S
stratorody • solo_traveller • mx
8
2026-05-21 • via Nuitee
J
Juan Carlos • couple • mx
8
BUENA
Pros:

UBICACION Y COMODIDAD

Cons:

NO TIENE SERVICIO DE ALIMENTOS A CUARTOS

2026-05-21 • via Nuitee
W
Walter • solo_traveller • mx
8
2026-05-21 • via Nuitee