The RuMa Hotel and Residences

Hotels
The Leading Hotels of the World
9.4 (5961 reviews)
7 Jalan Kia Peng , Kuala Lumpur , my

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful room
Great amenities
Cons:
Quality of mattress
Value could be seen as lower compared to alternatives

Categories

Cleanliness
9.45
Ideal cleanliness observed in multiple reviews.
Service
9.99
Extremely helpful and responsive staff praised throughout.
Location
9.76
Excellent location near key attractions and transport.
Room Quality
9.21
Rooms described as comfortable and well-decorated.
Amenities
9.24
Great amenities including a rooftop pool and breakfast.
Value for Money
8.7
Value matched with high-quality services.
Food and Beverage
9.25
Breakfast and lunch are particularly highlighted as excellent.
Overall Experience
9.62
Memorable and satisfying experiences reported by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:25

Property Description

Luxurious Accommodations with Breathtaking Views
Indulge in luxuriously appointed guest rooms and suites with stunning views of Kuala Lumpur's iconic skyline, offering a unique guest experience that embraces local heritage and modern luxury.

Culinary Delights for Every Palate
Explore a culinary journey at The RuMa with ATAS, a specialty European bistro, SEVEN Lobby Bar, The LIBRARI, and SANTAI Pool Bar and Lounge, offering a diverse range of cuisines and expertly crafted cocktails in a stylish setting.

Revitalizing Wellness Experiences
Experience a new dimension of wellness at the 6th-floor UR SPA, featuring genderless and result-driven treatments, a state-of-the-art gym, and a barber shop by Truefitt & Hill. Unwind by the outdoor pool overlooking KL's landmarks for the ultimate relaxation.

Book your stay at The RuMa today and immerse yourself in unparalleled luxury and hospitality.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for MYR 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 5961 reviews
Cleanliness: 9.45
Service: 9.99
Location: 9.76
Room Quality: 9.21
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 9.25
Overall Experience: 9.62
J
jack06 Couples Belgium
10
Super priced hotel, in a great location
Pros:

Can't be beaten for the price point. Enter level room is not huge (particularly if you have lots of suitcases) but can't complain for the price. Good buffet breakfast was also included. Staff very friendly. Pool was nice, and lots of areas to sit and relax. Super easy to walk to Suria KLCC or the Pavilion Shopping Mall. "Avenue K" mall (across the road from Suria KLCC) is great for a little pampering - The Nail Shop for mani/pedi, C. Michael London for a wash and blow-dry, and Earwan Wellness Massage for massage. They are next to each other. One stop for pampering!

2026-06-13 via Tripadvisor
K
Kiao Wei couple my
7
Cons:

i found there’s previous people sock in the room

2026-06-13 via Nuitee
I
Ian extended_group au
7
Good, but not as good a s previous stay in 2023.
Pros:

Breakfast was excellent, staff were vey helpful. The lighting system in the room was a bit challenging without any instructions. The room - the washbasin was stuck, the toilet was leaking on the floor, and up keep was variable - eg. no soap lotion etc., one bed turned back but never the other. I also thought the prices of drinks excessive and unrealistic, which meant we didn't indulge much. Some hotels have a special hour, which means visitors have a few drinks. and then stay on for dinner. I didn't see any such offers

Cons:

The price of drinks, and no tempting pecial offers to take up, eg., dinner of 5 pm drinks etc., and the variability of room service

2026-06-13 via Nuitee
R
rockjunkiez Business Singapore
10
A True Home Away From Home in KL
Pros:

After a long, exhausting day of business meetings, walking into The RuMa Hotel felt like an absolute sanctuary. From the moment I arrived, the hospitality made me feel instantly at ease and completely at home.

1. Spotless Cleanliness
First and foremost, the cleanliness of this hotel is impeccable. My room was flawless, beautifully maintained, and provided the perfect, serene environment to unwind and decompress after work.
2. Exceptional Reception Team
The check-in and front desk experience was seamless and incredibly welcoming. A huge thank you to Yinny, Nizam, Mas, Haikal, Sumaiyah and Kiki at reception. Their politeness, warmth, and efficiency stood out immediately. They go above and beyond to make you feel noticed and valued as a guest.
3. Outstanding Breakfast & Service
Breakfast was another highlight of my stay, not just for the delicious food, but for the wonderful morning staff. Bell, Intan, Limon, Tanbir, Dayana, Aqirah, and Dafina were absolutely fantastic. They were attentive, polite, and always greeted me with genuine smiles, which is exactly the kind of positive energy you need to start a busy day.

The RuMa has mastered the art of luxury hospitality with a deeply personal touch. I can’t recommend it enough for business travelers looking for comfort and top-tier service. I will definitely be back!

2026-06-12 via Tripadvisor
I
IMRAN KHAN EUSUFZYE family_with_children my
9
2026-06-12 via Nuitee
R
Ruthchua NONE Singapore
10
The perfect stay
Pros:

Oh it was such an amazing stay! From the moment we stepped in the lobby, we were greeted with smiles and assistance to get us checked in to our room. The check in process was not over the counter but the staff actually sat next to me and explain everything before bringing us up to the room. The poolside was so gorgeous that I cancelled my outside dinner plans and ended up having the most delicious pizza at SANTAI. We returned to the room and was pleasantly surprised with the turndown service. Totally transformed the mood from a daytime resort feel to a perfect cosy evening and ready for bed. Can't wait to be back soon and try dinner at ATAS.

2026-06-11 via Tripadvisor
S
Satam abdullah shelail solo_traveller sa
10
thank you
Pros:

Yes

Cons:

everything

2026-06-11 via Nuitee
T
TinaT3046 Business
4
Underwhelming Michelin 1 star rated hotel
Pros:

Past trips had been amazing but not the last one. I do like their location and the room is nice and comfortable. But we dined 3 times at the hotel during this stay and they just weren't great. Service was spotty and inconsistent, probably because the hotel is popular and running at high capacity during my week of stay.

They used to serve barista made coffee at breakfast but are now using machines to get the job done quick. One of the nights we ordered a seafood past from in room dining and ended up throwing away ALL the seafood.

And it took forever for points to be credited to I prefer account.

Simply put, I will be finding new hotel options...

2026-06-10 via Tripadvisor
K
Kęstutis extended_group lt
10
2026-06-10 via Nuitee
I
inifintygates Solo travel
10
One of the Best Hotel Experiences in Kuala Lumpur
Pros:

I stayed at The RuMa for a few days during Eid and honestly it was one of the best hotel experiences I’ve had in Kuala Lumpur. What stood out the most was the warm welcome. The General Manager personally greeted me on arrival, which was unexpected and made me feel very appreciated as a guest. The room was spacious, very clean, and comfortable. I also loved the hotel’s location because it was easy to get around the city while still feeling calm and private. Every staff member I met was friendly and helpful throughout my stay. As someone who works in the travel industry and stays in hotels regularly, I can say that The RuMa pays attention to details that many hotels overlook. I would definitely stay here again on my next visit to Kuala Lumpur.

2026-06-09 via Tripadvisor
A
Akhis Sokhir solo_traveller my
10
2026-06-09 via Nuitee
P
paulgD6291WA Solo travel
10
Staff person review
Pros:

Your concierge Joshua was exceptional in his service. You have a star employee the you can be proud of everyday he is a member to your Hotel staff! Five stars for Joshua!

2026-06-07 via Tripadvisor
S
srhd2026 Solo travel
10
Great location
Pros:

Good location as you can walk to many nearby attractions and shopping mall. The breakfast here was great especially nasi lemak and teh tarik! The staff here are friendly and warm, would like to thanks arif from atas and eni from reception as they were attentive, kind and helpful.

2026-06-07 via Tripadvisor
1
18Linda Family Detroit, Michigan
10
RuMa Hotel in Kuala Lumpur offers a welding experience in a beautiful facility
Pros:

Lovely, charming hotel.
Wonderful, warm, welcoming staff. Always ready to assist.
The concierge, Joshua Sekhan assisted us with
1. Giving us a map of Kuala Lumpur to show us where RuMa Hotel is and then identifying the sites I had listed. He told us which sites were in walking distance and which we could go to via train or uber.
2. Joshua gave us suggestions for sites we should go to - making sure we had plans to see important Kuala Lumpur landmarks.
3. Joshua recommended areas and restaurants to go to for lunch and dinner.
4. The next day, Joshua saw us and came over to see how things went and to see if we needed further assistance. Truly a step beyond the already great service!

2026-06-07 via Tripadvisor
1
197warwickb Couples
10
Great hotel
Pros:

Our stay at the Ruma was sensational - one of the best hotel experiences we’ve had.
Everything about the hotel was perfect but in particular the staff were the highlight. Everyone from every department seemed to enjoy working at the hotel.
A big thank you to Joshua at the concierge desk - he’s the best!!

2026-06-07 via Tripadvisor
N
Nafissa couple fr
10
cetais super l’hôtel est digne d’un 5 étoiles
Pros:

tout

Cons:

j’ai tout aimé

2026-06-06 via Nuitee
E
euniceyeejuna NONE
10
Relax with style
Pros:

If you're looking for a relaxing stay in a busy city. This the right choice.

Encouraged to book room with breakfast, you will not regret the experience.

Bring your swim wear to swim and chill, if not, the malls are nearby for selections.

Remind to book ahead for the massage, better if you book it together with the room as the massage will be fully booked the day itself.

2026-06-05 via Tripadvisor
A
Aïna solo_traveller fr
10
Excellent choice for KL
Pros:

Excellent choice for KL very quiet, luxurious, great service and good value for money.

Very nice concierge, very helpful.
Great location.
Got free taxi from Booking

Cons:

The pool food / drinks were overpriced and average. Pool seatings are quite limited. Pool is closed when it rained.

2026-06-05 via Nuitee
H
Hassan solo_traveller sg
9
2026-06-05 via Nuitee
O
OnAir24862151014 NONE
10
A hotel with great attentive service worth mention.
Pros:

Location : 5 mins walk to Pavilion Mall, Convention Centre, The aquaria (linked to KLCC underpath)
Atmosphere : Calm & Classy
Room : Spacious with segregated area for rest, dine & dressed. Warm & homely feel of kampung concept
Value : Affordable
Cleanliness : Very clean
Noise level : Hardly noisy
Service : 5 star service with a smile and attentive to request.
Amenities : Spa, pool & gym was great. Close to the malls & safe to walk after a late night movie

2026-06-04 via Tripadvisor