Holiday Inn Express - Luzern - Kriens by IHG

Hotels
•
Holiday Inn Express
8.3 (5690 reviews)
Am Mattenhof 16, PO Box , Luzern , CH
+41 41 545 69 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Excellent location near train station/public transport
Clean and new-feeling hotel
Comfortable beds and spacious rooms
Friendly and helpful staff
Good/very good breakfast with variety
Parking available adjacent to hotel
Convenient nearby shops (Migros, McDonald's)
Luzern-Ticket for local transport included
Cons:
Some guests forced/charged for breakfast even if not wanted
Parking can be expensive and not always immediately outside
Limited vegetarian/breakfast variety for some tastes
Occasional long/complicated check-in
Small shower or inadequate shower screen leading to wet floors
Bathroom door in one room did not close properly
No in-room microwave or fridge reported by some guests
TV usability/confusion for less tech-savvy guests

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness and a very clean/new hotel; rooms and beds described as clean and comfortable.
Service
8.6
Staff frequently called helpful, friendly and attentive (specific praise for reception and breakfast staff), though some guests reported slow/complicated check-in and an issue around enforced breakfast charges.
Location
9.1
Location repeatedly highlighted as excellent — very near Kriens Mattenhof/train station, good public transport links and within walking distance of shops and attractions.
Room Quality
8
Rooms described as comfortable with good beds and spacious in many reviews, but isolated issues noted (bathroom door not closing well, small shower screen, hallway lighting in suites).
Amenities
7.3
Parking and Luzern-Ticket for local transport are positives, but guests mention missing in-room microwave/fridge, some TV usability confusion and small shower layout — mixed performance overall.
Value for Money
7.2
Generally perceived as good value for location and breakfast, but complaints about added/forced breakfast charges and relatively high parking fees lowered perceived value for some guests.
Food and Beverage
8.6
Breakfast is often described as very good or excellent with many choices and pleasant breakfast room atmosphere; a few reviews request a wider/vegetarian selection or toast/toaster options.
Overall Experience
8.7
Overall sentiment is positive — many guests call their stay wonderful and say they would return; minor operational issues did not overshadow generally pleasant stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Comfort and Convenience
Holiday Inn Express - Luzern - Kriens offers a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize. The 3-star hotel provides free WiFi, a 24-hour front desk, and luggage storage, ensuring a hassle-free stay.

Cozy Rooms with Essential Amenities
Guest rooms feature a flat-screen TV, private bathroom, hairdryer, and comfortable bed linen, guaranteeing a relaxing retreat after a day of exploration in Luzern.

Ideal Location for Exploring
Conveniently located just 3.4 km from Lucerne Station, the hotel is close to major attractions like KKL Culture and Convention Centre Lucerne and Chapel Bridge. With Zurich Airport a short distance away, Holiday Inn Express is the perfect base for your Swiss adventure.

Book your stay at Holiday Inn Express - Luzern - Kriens now for a memorable and comfortable experience in Luzern!

Important information:

The easiest way to get to the property from the main train station in Lucerne is to take the S5 train. IN only two stations you are at the "Mattenhof" station. From there it is only a few steps to the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 5690 reviews
Cleanliness: 8.9
Service: 8.6
Location: 9.1
Room Quality: 8
Amenities: 7.3
Value for Money: 7.2
Food and Beverage: 8.6
Overall Experience: 8.7
K
Kannadhasan • family_with_children • qa
8
A wonderful stay with a welcoming atmosphere, excellent service, and a truly memorable experience.
Pros:

I loved the comfortable bed, clean and spacious room, cozy atmosphere, and delicious breakfast. Everything made my stay relaxing and enjoyable!

Cons:

There was nothing major I disliked. Everything was pleasant, although the suite hallway lighting could be improved,

2026-10-31 • via Nuitee
A
aubergin • family_with_children • at
9
Pros:

Albergo molto carino e profumato. Staff gentilissimo. Ambiente piacevole. Parcheggio vicinissino. Ottima posizione per raggiungere il centro con i mezzi pubblici.Colazione buonissima.

Cons:

Nn ho capito cone far funzionare la TV, ma forse sono io poco tecnologica. Nn ho contattato lo staff che sicuramente avrebbe dato una mano.

2026-10-31 • via Nuitee
J
Jinto • couple • in
10
2026-10-31 • via Nuitee
C
Cindy • couple • nl
7
Pros:

Handige locatie, fijn dat er een OV kaart was

Cons:

Het was warm en de deur van de badkamer (328) bleef niet goed dicht.
De douche had beter een iets grotere douchewand kunnen hebben zodat de vloer biet kletsnat wordt.

2026-10-31 • via Nuitee
A
Alfonso • couple • gb
8
On a whole I would book a room without breakfast if not I’ll look for another hotel
Pros:

Get a. Room and force you to pay for breakfast even though he wouldn’t take the cost of 2 of the room total

Cons:

No parking out side

2026-10-31 • via Nuitee
U
Urs • extended_group • ch
7
modern, praktisch, gut gelegen
Pros:

in Fussdistanz zur Bahnstation Mattenhof

Cons:

langes Check-In, etwas komplizierte Abwicklung

2026-10-31 • via Nuitee
E
emanuele luca • family_with_children • ch
6
Pros:

It Is an ok hotel.
Breakfast was ok

2026-10-30 • via Nuitee
M
Maha • family_with_children • qa
10
2026-10-30 • via Nuitee
E
ERICH • couple • bs
8
2026-10-30 • via Nuitee
P
Pascaline • extended_group • ch
5
2026-10-30 • via Nuitee
G
Georg • family_with_children • li
9
2026-10-30 • via Nuitee
D
Daniela • family_with_children • de
8
2026-10-29 • via Nuitee
S
Sandro Polidoro • couple • br
8
Pros:

Hotel novo.

Cons:

—

2026-10-29 • via Nuitee
C
Christian • family_with_children • at
9
Pros:

Sehr gute Verkehrsanbindung, Verkehrsmittel in unmittelbarer Nähe, ruhige Lage, Parkhaus direkt nebenan.

2026-10-29 • via Nuitee
M
Madiha Arshad • solo_traveller • us
10
Pros:

I loved the location and the room was spacious and the bed was comfy
The location was great too. McDonald's and migros at walking distance.

2026-10-28 • via Nuitee
M
Mohammed • solo_traveller • in
8
2026-10-28 • via Nuitee
A
Alexandre • solo_traveller • ch
8
Bon hôtel, proche des transports, très bon petit-déjeuner
Pros:

Tout était très bien

Cons:

Rien

2026-10-28 • via Nuitee
I
Isilay • couple • tr
9
Gayet keyifli ve güzel
Pros:

Konum, temizlik çok iyi

Cons:

Kahvaltı iyi ama yeterli değildi

2026-10-28 • via Nuitee
H
Hussain • extended_group • ae
9
comfortable stay
Pros:

Mariam, i must mention, front of the house, very helpful, with excellent customer service skills.
Also i must mention incharge of the breakfast (dont know the name, the one with black shirt and trouser), she is very smiley and would greet every customer, she even did the table service for a a demanding customer with great patience.

Cons:

nothing in particular

2026-10-27 • via Nuitee
E
Eric Sultan • family_with_children • il
10
Pros:

מלון חדש, מיטה נוחה, נקי מאוד, ארוחת בוקר מצויינת, חניה צמודה מול המלון.
מי שמגיע ללא רכב, בצמוד למלון יש תחבורה ציבורית לכל מקום בחינם עם אישור מהמלון.

Cons:

מחיר החניה 25 פרנקים ליממה יקר
.

2026-10-26 • via Nuitee