Hotel Sapphire

Hotels
9.8 (1044 reviews)
Mwembe Tayari Road Hotel Sapphire , Mombasa , KE
+254 722 206496

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Outdoor pool
Pool with view
Pool bar
Swimming pool toys
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Some cleanliness issues
Limited breakfast variety

Categories

Cleanliness
9.64
The hotel was clean but mentioned some areas for improvement in cleanliness.
Service
10
Exceptional professionalism and hospitality from the staff.
Location
10
Well-located hotel close to Mombasa center.
Room Quality
10
Rooms were comfortable and spacious, with good amenities.
Amenities
10
Good amenities, including a well-equipped gym and pool.
Value for Money
9.11
Fair value for the services offered, but some areas are a bit pricey.
Food and Beverage
9.65
Breakfast was good but could offer more variety.
Overall Experience
10
Overall, a very positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:33

Property Description

Luxurious Accommodation
Hotel Sapphire in Mombasa offers elegantly designed rooms equipped with modern amenities such as free toiletries, flat-screen TVs, and comfortable seating areas. Some rooms even feature a private balcony for a stunning view.

Relaxing Leisure Options
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a drink at the hotel's bar. The property also boasts BBQ facilities, perfect for a delightful evening under the stars.

Convenient Services
Start your day right with a delicious continental breakfast served each morning. The 24-hour front desk is always available to assist with any inquiries or travel tips, ensuring a seamless stay experience.

Book your stay at Hotel Sapphire now and indulge in a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9.8
Based on 1044 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.11
Food and Beverage: 9.65
Overall Experience: 10
S
Sarah • couple • de
10
Wir waren sehr zufrieden
Pros:

Personal ist sehr freundlich, man wird persönlich empfangen und über alle möglichen Dinge informiert. Jegliche Wünsche wurden zu jeder Zeit erfüllt.

Cons:

Die Live Unterhaltung ist im Zimmer (zum Pool raus) sehr laut, da die Fenster sehr dünn sind. Würde Ohrenstöpsel empfehlen.

2026-10-29 • via Nuitee
K
Khaoya • couple • ch
10
Superdelicious
Pros:

Lovely hotel. Amazing staff right from the reception area to the staff at the restaurant. Very good food. Big up to Silvie, Faith, Meyrin. Thanks for making our stay so worth it.

Cons:

Loved everything about it

2026-10-28 • via Nuitee
B
Bart • family_with_children • be
9
2026-10-28 • via Nuitee
B
Ben • couple • au
10
Excellent stay with a great pool and bar
Pros:

The hotel was fantastic, the pool area is great, excellent options at the hotel, staff were very kind, especially Brenda at check in.

2026-10-28 • via Nuitee
B
Bart • family_with_children • be
9
Pros:

Very friendly and helpful service. Clean, spacious. Good location near the station and walking distance to old center.

2026-10-27 • via Nuitee
V
Virginia • couple • it
9
Ottima struttura
Pros:

Struttura molto curata, staff super disponibile; siamo arrivati alle 23.00 e nonostante la cucina fosse prossima alla chiusura hanno accettato di farci da mangiare, visto che non riuscivamo a trovare altre soluzioni.
Bellissima la terrazza.
Camera dotata di ogni comfort, c’era addirittura il ferro da stiro, il bagno era stupendo

Cons:

Non scrivere tramite booking perché non visualizzano i messaggi

2026-10-26 • via Nuitee
G
Galo Pablos • couple • es
10
Alojamiento perfecto en Mombasa City
Pros:

- Ubicación perfecta en el centro de Mombasa.
- Desayuno maravilloso, comida fresca, fruta, dulces, cafés y todo lo que quieras.
- El persona fue super amable, siempre ayudando y facilitando todo lo que necesitas, en especial Brenda.
- Habitación amplia y cómoda.

Cons:

- Nada

2026-10-25 • via Nuitee
G
Grant • family_with_children • gb
10
2026-10-24 • via Nuitee
N
Nadine • extended_group • de
9
2026-10-23 • via Nuitee
N
Naika • couple • yt
10
Agréable
Pros:

L’ambiance, la nourriture, le personnel

Cons:

J ai tt aimé

2026-10-21 • via Nuitee
L
Laura Marie • couple • de
5
Pros:

Gut gelegen, theoretisch fussläufig zu den Wenigen Sehenswürdigkeiten.

Cons:

Unser gebuchtes Zimmer war mit Balkon ausgeschrieben, leider erhielten wir aber ein Zimmer ohne. Der Pool liegt mitten im Restaurantbereich und man fühlt sich wie auf einem Präsentierteller. Er ist zudem überhaupt nicht zum Schwimmen gedacht, da auch sehr flach. Im Hotel selbst wurde zu keiner Uhrzeit Rücksicht auf Ruhe genommen, Bauarbeiten und Auf- und Abbau von Veranstaltungen waren sehr laut.
Bis man nach Check in auf sein Zimmer kommt, wird man von 3 verschiedenen Personen empfangen und eingewiesen. Das ist etwas übertrieben. Grundsätzlich empfanden wir das Hotel eher als Location für Business Meetings. Als Urlauber fühlten wir uns nicht wohl.

2026-10-20 • via Nuitee
M
Matthias • family_with_children • ch
9
Pros:

Wir haben kostenlos ein Upgrade erhalten

2026-10-20 • via Nuitee
G
Giorgia • solo_traveller • it
7
2026-10-20 • via Nuitee
I
Ivano • solo_traveller • lu
5
2026-10-19 • via Nuitee
H
Hannes • family_with_children • et
8
2026-10-17 • via Nuitee
V
Vero_Graz • family_with_children • it
10
2026-10-16 • via Nuitee
G
Ghyslain • couple • fr
10
Pros:

La gentillesse et le professionnalisme du personnel de la sécurité, le personnel d’accueil, le personnel du restaurant et la diversité des repas proposés. La vue de la ville sur le balcon. La propreté impeccable sans oublier le personnel de cuisine etc… bref je le recommande.

Cons:

RAS

2026-10-16 • via Nuitee
C
Ceccaroni • family_with_children • it
10
Una notte a Mombasa
Pros:

Il personale è stato incredibilmente cordiale dal nostro arrivo alla nostra partenza.
Ci hanno perfino omaggiato di un upgrade di camera

Cons:

Nulla da segnalare

2026-10-14 • via Nuitee
F
Felicity • solo_traveller • gb
8
Pros:

Great hotel. Bit expensive though.

2026-10-11 • via Nuitee
C
Chiara • couple • it
7
2026-10-11 • via Nuitee