Hotel Sapphire

Hotels
9.8 (1044 reviews)
Mwembe Tayari Road Hotel Sapphire , Mombasa , KE
+254 722 206496

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Outdoor pool
Pool with view
Pool bar
Swimming pool toys
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Some cleanliness issues
Limited breakfast variety

Categories

Cleanliness
9.64
The hotel was clean but mentioned some areas for improvement in cleanliness.
Service
10
Exceptional professionalism and hospitality from the staff.
Location
10
Well-located hotel close to Mombasa center.
Room Quality
10
Rooms were comfortable and spacious, with good amenities.
Amenities
10
Good amenities, including a well-equipped gym and pool.
Value for Money
9.11
Fair value for the services offered, but some areas are a bit pricey.
Food and Beverage
9.65
Breakfast was good but could offer more variety.
Overall Experience
10
Overall, a very positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:33

Property Description

Luxurious Accommodation
Hotel Sapphire in Mombasa offers elegantly designed rooms equipped with modern amenities such as free toiletries, flat-screen TVs, and comfortable seating areas. Some rooms even feature a private balcony for a stunning view.

Relaxing Leisure Options
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a drink at the hotel's bar. The property also boasts BBQ facilities, perfect for a delightful evening under the stars.

Convenient Services
Start your day right with a delicious continental breakfast served each morning. The 24-hour front desk is always available to assist with any inquiries or travel tips, ensuring a seamless stay experience.

Book your stay at Hotel Sapphire now and indulge in a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9.8
Based on 1044 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.11
Food and Beverage: 9.65
Overall Experience: 10
I
Irma • extended_group • pl
10
Pros:

Hotel godny polecenia. Wszystko było super, przepyszne śniadania kilkukontynentalne, obsługa bardzo miła i przyjazna

2026-09-19 • via Nuitee
S
Salam • solo_traveller • ke
8
Pros:

Location, staffs and comfort

Cons:

Too much noise at 8th floor as there buffet been served for some special group I guess

2026-09-18 • via Nuitee
E
Elisiário • family_with_children • pt
9
2026-09-14 • via Nuitee
W
Wielki • extended_group • pl
10
Super!!
Pros:

Wszystko

Cons:

Nic

2026-09-09 • via Nuitee
C
Carmellini • couple • it
8
2026-09-09 • via Nuitee
G
Giuseppe • solo_traveller • it
10
Pros:

Ambiente top al centro della città. Personale gentile, sorridente e pieno di attenzioni per il cliente. Semplicemente tutto eccezionale.

Cons:

Niente

2026-09-08 • via Nuitee
D
DELIA • solo_traveller • es
10
Perfect staff and service
Pros:

Staff very friendly! Thank you Faith for your help and for make me feel very wellcome!
And Thank you also to Merci from the restaurant, she was also very nice.

2026-09-07 • via Nuitee
U
Uwe • solo_traveller • de
6
2026-09-05 • via Nuitee
I
Ibrahim • solo_traveller • sa
8
2026-09-05 • via Nuitee
N
Nicola • solo_traveller • gb
7
Nice room, avoid the restaurant
Pros:

The location is handy on the island  - we chose to stay here because of the location and having a pool. Pool was fine - slightly odd location being almost in the restaurant and was very cold, but it was fine.

Room itself was very modern and comfortable with good toiletries/complimentary items. Felt secure.

Excellent breakfast buffet which they opened slightly early for us due to an early flight - this was much appreciated.

Cons:

Found staff a little over bearing at times.

We ate in the restaurant for ease and wish we hadn't- food wasn't great, 2 dishes were inedible due to being very salty. Instead of just knocking them off the bill they kept bringing more food alternatives we hadn't ordered and didn't want. It was very awkward and caused a big delay, I wouldn't eat here again.

2026-09-05 • via Nuitee
H
Heather • family_with_children • zw
6
2026-09-04 • via Nuitee
F
Franziska • solo_traveller • de
7
Thank you so much
Pros:

The courtyard and staff

2026-09-04 • via Nuitee
A
Abubakar • couple • ke
10
2026-09-04 • via Nuitee
A
Arild • couple • no
9
Pros:

Very good room, professional staff, good breakfast

Cons:

Maybe to little pool

2026-09-03 • via Nuitee
K
Kelsey • solo_traveller • gb
10
The best ending to our honeymoon
Pros:

As soon as we walked through the door, the attentiveness, the smell, cleanliness and welcoming staff were exceptional. We were treated like royalty. We had done a 5 day safari tour elsewhere and just needed a stop over for 1 night closer to the airport. I saw pictures of the hotel and read reviews but the level of attentiveness exceeded all expectations. We arrived approx 12.30pm, greeted with a cold towel to refresh ourselves with and a mocktail but our room wasnt ready until 3pm. The reception staff Makuni & Brenda were so lovely and upgraded our room to a suite & asked my husband if he would like them to decorate the suite with petals as a surprise. To save us waiting in the lobby, Emanuel took us to the restaurant and said it was complimentary as his guests as we were only Bed & Breakfast.

The service in the restaurant was a tad overwhelming but only because they wanted to help and be at service so was understandable. The food was delicious.
We then spent the afternoon resting in our room and making the most of having the upgrade. We had a plate of goodies and a card delivered to our room to enjoy which was really sweet.

Approx 7pm we went to dinner, there was a singer and football on which was really nice and chilled. George was our waiter, he made us feel very special, there was complimentary wine (for the ladies on a wednesday), complimentary soup before dinner along with popcorn & nuts. My husband had a curry and I had a pizza - yummy!

The beds were really comfy, air con rooms and TV to watch a film. Breakfast was really nice, lots of selection and varied dishes. Check out was 10am and not 10.30am as per Booking.com so we were a little late but it wasn't an issue. The staff had arranged our transfer to the airport and were very helpful with our bags and check out.

Cons:

The location wasn't great, a very busy and loud road and also a praying temple which was really loud but that was only minor as everything else out weighed the negative.

2026-09-03 • via Nuitee
D
Di Zillo • solo_traveller • it
9
2026-09-03 • via Nuitee
B
Bux • solo_traveller • ke
9
Sapphire special Gem
Pros:

Front desk...checking in smooth ..flawless..Brenda..Mukami..great..Siti..Fairh ..always ready to help

Cons:

Food variety...should add more varieties

2026-09-03 • via Nuitee
K
Klara • solo_traveller • de
10
Pros:

Thank you for the great stay at the Hotel Sapphire!
Everything went smoothly and shout out to Olivia from the restaurant for her sense of humor, the friendly security team for the welcoming atmosphere and Faith for kindly organising the airport transfer.

Cons:

The bathroom lacked good places for hanging the towels.

2026-09-03 • via Nuitee
E
Enayathussein • couple • gb
10
2026-09-03 • via Nuitee
E
Erman • couple • tr
9
2026-09-01 • via Nuitee