Comfort Inn & Suites At CrossPlex Village

Hotels
•
Comfort
8.5 (1276 reviews)
2341 Crossplex Boulevard , Birmingham , us
+12052351738

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Room Quality
Cons:
Location
Food and Beverage

Categories

Cleanliness
8.33
Several reviews mentioned cleanliness positively, but a few noted issues in public areas.
Service
9.3
Consistently praised for friendliness and professionalism of the staff.
Location
7.84
Location received mixed feedback; some found it convenient, while others viewed it as questionable.
Room Quality
8.79
Rooms were described as clean, comfortable, and spacious.
Amenities
8.82
Basic amenities were provided, though some guests noted the need for USB charging options.
Value for Money
8.78
Value perceived as good considering the overall experiences shared by guests.
Food and Beverage
7.33
Breakfast was mentioned positively by some, while others found it lacking.
Overall Experience
8.8
Overall guest sentiment was positive, with minor complaints leading to this adjusted rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:09

Property Description

Modern Accommodations
Comfort Inn & Suites at CrossPlex Village in Birmingham offers stylish and comfortable 3-star accommodations. Each guest room is equipped with a flat-screen TV, air conditioning, and a spacious desk for your convenience.

Convenient Amenities
Enjoy a range of amenities during your stay, including a fitness centre, free private parking, and a shared lounge. Indulge in buffet and continental breakfast options each morning to start your day off right. Plus, take advantage of room service, a 24-hour front desk, and complimentary WiFi throughout the property.

Nearby Attractions
Located just a short distance from Legion Field and BJCC, this non-smoking hotel also provides easy access to Samford University and Alabama Splash Adventure. With Birmingham-Shuttlesworth International Airport nearby, your travel plans are made simple. Book your stay at Comfort Inn & Suites at CrossPlex Village for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1276 reviews
Cleanliness: 8.33
Service: 9.3
Location: 7.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
D
Doug • solo_traveller • us
10
2026-07-02 • via Nuitee
D
daryl • solo_traveller • us
10
Quite peaceful
Pros:

Great staff professional

2026-06-29 • via Nuitee
A
Angela • solo_traveller • us
3
Need more security!!!!!!!
Pros:

Clean

Cons:

Not enough security for being a such a rough part of town. One of my traveling companions had their wallet stolen out of their room and the staff blamed him. Also, staff came into my room after saying they didn’t do housekeeping unless you stayed a certain amount of days, which I wasn’t, and I did not ask them to enter my room.

2026-06-27 • via Nuitee
J
Joyce • solo_traveller • us
9
2026-06-26 • via Nuitee
S
Shamburger • solo_traveller • us
8
2026-06-25 • via Nuitee
S
Solomon • couple • us
7
Very pleased
Pros:

Spacious and clean

2026-06-24 • via Nuitee
J
James • solo_traveller • us
9
Revival of depressed area
Pros:

Staff was pleasant. Newer sports complex, arena and buildings closest to hotel was nice and well lighted.

Cons:

Neighborhood around hotel was in transition to newer buildings, but surrounded by section 8 housing and sketchy looking people walking around with shirts off and pants falling off.

2026-06-23 • via Nuitee
K
Kimberly • solo_traveller • us
9
2026-06-22 • via Nuitee
M
Michael • couple • us
10
2026-06-21 • via Nuitee
D
Dominique • solo_traveller • us
9
Please come to this location
Pros:

It was lovely

Cons:

N/A

2026-06-18 • via Nuitee
S
Sneha • family_with_children • us
5
2026-06-18 • via Nuitee
T
Tierika • couple • us
10
Great stay
Pros:

Friendly staff

Cons:

Clean and quiet

2026-06-15 • via Nuitee
P
Pamela • couple • us
8
The hotel is wonderful...the location surrounding not so hot.
Pros:

Room was great, shower was exceptional!, breakfast very good.

Cons:

The location is a little "sketchy". We ate supper at an Applebees restaurant across the street and it was the worst service that we have probably ever had at a restaurant.

2026-06-15 • via Nuitee
S
Smithson • solo_traveller • us
10
2026-06-15 • via Nuitee
J
JaRonda • extended_group • us
9
Good stay for one night, but not longer due to the area.
Pros:

Clean and friendly staff

Cons:

The property was fine, but the location is in a high crime area. Loud music playing all night and the area was very sketchy.

2026-06-15 • via Nuitee
M
Manasseh T • solo_traveller • us
10
Weekend get away.
Pros:

Friendly staff. Pleasant atmosphere. Breakfast was good. Hotel property was clean. Beds slept nice. They didn't sink in the middle like some do.

Cons:

Everything was excellent!

2026-06-15 • via Nuitee
S
Sandy • couple • us
10
2026-06-15 • via Nuitee
S
Sarah • solo_traveller • us
1
Bed Bugs!
Pros:

Nothing

Cons:

We checked in and went to our room and then found bed bugs crawling in our room!

2026-06-14 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-06-13 • via Nuitee
C
Christina • couple • us
10
2026-06-11 • via Nuitee