Comfort Inn & Suites At CrossPlex Village

Hotels
•
Comfort
8.5 (1147 reviews)
2341 Crossplex Boulevard , Birmingham , US
+1 205-235-1738

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional staff (multiple named staff praised)
Clean rooms reported by many guests
Comfortable beds and spacious rooms
Good breakfast options (blueberry waffles mentioned)
Good value / excellent price
Convenient for some (close to Highway 20, Starbucks next door)
Helpful front desk and accommodating service
Quiet stays reported by many guests
Cons:
Inconsistent cleanliness (filthy bathroom report; garbage left in hallways)
Noise from other guests and repeated fire alarm incidents
Location concerns for some (shady neighborhood, hard to access, far from highway via narrow streets)
Breakfast/service inconsistencies (no butter, limited snack options, preference issues)
Maintenance issues in some rooms (leaking flush tank, worn/stained furniture)
Isolated reports of rude staff

Categories

Cleanliness
7.2
Many reviews praise clean rooms, but several serious cleanliness issues were reported (filthy bathroom, uncollected guest garbage in hallways, stained/worn couch, leaking water), so overall slightly below average.
Service
9.6
Staff is repeatedly called friendly, professional and accommodating (multiple named staff praised); a few isolated reports of rude or merely 'ok' interactions do not outweigh the strong positive sentiment.
Location
7.5
Mixed feedback: some guests noted very close/easy access to Highway 20 and nearby amenities, while others described a shady neighborhood, hard-to-reach approaches and inconvenient local streets.
Room Quality
8.9
Rooms are frequently described as comfortable, spacious with good beds and seating; some maintenance issues (leaking flush tank, worn/stained furniture) lower this slightly from excellent.
Amenities
8.2
Breakfast and basic amenities are generally available and appreciated (blueberry waffles mentioned); guests noted limited snack options in the lobby and some preferences not met (e.g., bacon vs sausage).
Value for Money
9.6
Multiple guests cited excellent price/value and stated they would stay again, indicating strong perceived value for the rate paid.
Food and Beverage
8.5
Breakfast received several positive comments (delicious breakfast, options for everyone) but also some complaints (lack of butter, one report saying breakfast was not good), so overall slightly above average.
Overall Experience
8.5
Overall many guests report a positive stay and willingness to return, balancing frequent praise for staff and rooms against occasional cleanliness, noise, location and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Accommodations
Comfort Inn & Suites at CrossPlex Village in Birmingham offers stylish and comfortable 3-star accommodations. Each guest room is equipped with a flat-screen TV, air conditioning, and a spacious desk for your convenience.

Convenient Amenities
Enjoy a range of amenities during your stay, including a fitness centre, free private parking, and a shared lounge. Indulge in buffet and continental breakfast options each morning to start your day off right. Plus, take advantage of room service, a 24-hour front desk, and complimentary WiFi throughout the property.

Nearby Attractions
Located just a short distance from Legion Field and BJCC, this non-smoking hotel also provides easy access to Samford University and Alabama Splash Adventure. With Birmingham-Shuttlesworth International Airport nearby, your travel plans are made simple. Book your stay at Comfort Inn & Suites at CrossPlex Village for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Guest Reviews

8.5
Based on 1147 reviews
Cleanliness: 7.2
Service: 9.6
Location: 7.5
Room Quality: 8.9
Amenities: 8.2
Value for Money: 9.6
Food and Beverage: 8.5
Overall Experience: 8.5
B
Briana • solo_traveller • us
10
2026-11-07 • via Nuitee
J
Jeremy • couple • us
10
Pros:

Location

Cons:

Location

2026-11-03 • via Nuitee
M
Mignon • couple • us
8
2026-11-02 • via Nuitee
D
DeAngelo • couple • us
10
2026-11-01 • via Nuitee
L
Laconnia • solo_traveller • us
10
2026-11-01 • via Nuitee
L
Laconnia • family_with_children • us
10
2026-11-01 • via Nuitee
G
gonzalo • couple • ar
8
Buena opción.
Pros:

Habitación cómoda.

2026-10-28 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-10-27 • via Nuitee
B
Brittany • family_with_children • us
10
Would stay here again
Pros:

Staff was so kind and friendly. Room was clean, spacious.

Cons:

Bathroom lighting was not very bright. Other guests were extremely loud throughout the night.

2026-10-27 • via Nuitee
W
Woodhouse • family_with_children • us
3
Pros:

The staff and the price.

Cons:

The fire alarm going off 4 times while I was trying to sleep!

2026-10-26 • via Nuitee
B
Bri • solo_traveller • us
10
2026-10-26 • via Nuitee
D
daryl • solo_traveller • us
10
Pros:

Great stay

2026-10-26 • via Nuitee
C
Cindi • family_with_children • us
5
Bad location
Pros:

Nice staff

Cons:

Location and neighborhood. Far from highway, had to get back to 20 on super narrow residential streets, stop and go.

2026-10-25 • via Nuitee
B
Blair • couple • us
8
2026-10-24 • via Nuitee
B
Beverly • family_with_children • us
9
Nice experience. Will stay again when in the area.
Pros:

The breakfast was delicious and there was something for everyone.

Cons:

It would have been nice to have a variety of snack options for purchase in the lobby.

2026-10-24 • via Nuitee
A
Alina • extended_group • fr
8
2026-10-24 • via Nuitee
F
Fabio • couple • br
10
Very Nice Staff.
Pros:

Very nice staff.

2026-10-23 • via Nuitee
T
Ty Willi • family_with_children • us
10
2026-10-23 • via Nuitee
M
Morgan • couple • us
8
2026-10-22 • via Nuitee
J
James • family_with_children • us
9
2026-10-22 • via Nuitee