Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location (close to CBD)
Very clean
Friendly and helpful staff
Good breakfast (for many guests)
Self check-in and check-out available
Comfortable bed for many
In-room tea/coffee, iron, hair dryer, large TV
Helpful sales/management staff
Cons:
Rooms are often small
Sink placed outside bathroom / awkward layout
Unexpected charges for breakfast reported
Paid upgrade not provided in one case
No free parking
Low or lukewarm water pressure in showers
No YouTube access on TV for some guests
Noisy/heavy doors and poor mirror placement

Categories

Cleanliness
9
Several reviewers explicitly called the hotel 'very clean' or 'clean'; overall cleanliness is frequently praised.
Service
9
Multiple comments praise friendly, helpful and welcoming staff (including a specifically praised sales manager) and useful self check‑in/out.
Location
9.5
Consistently described as an excellent, very convenient location in the heart of Melbourne/CBD; this is a clear strong point.
Room Quality
7
Several guests report small rooms, heavy/difficult doors, awkward sink placement (outside bathroom), small beds and poor mirror placement; room size and layout are common negatives.
Amenities
8
Guests note useful in-room amenities (tea/coffee, iron, hair dryer, large TV) and pleasant bar/restaurant staff; some limitations (no YouTube on TV) are mentioned.
Value for Money
7.5
Mixed signals: comfortable rooms for short stays but several serious value complaints (being charged for promised breakfast, paid upgrade not delivered) lower perceived value.
Food and Beverage
7.8
Some reviewers praised the breakfast as excellent, but at least one guest was charged for breakfast despite booking stating it was included, creating a negative impression.
Overall Experience
8.6
Overall positive experience driven by location, cleanliness and friendly staff, tempered by room size/layout issues and a few service/charging problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Prime Location in Melbourne CBD
Located on bustling Lonsdale Street, ibis Melbourne Central Hotel offers easy access to dining, shopping, and entertainment options. Explore Federation Square and Bourke Street Mall within minutes.

Modern Rooms with Top Amenities
Relax in contemporary rooms equipped with a minibar, 49-inch Smart TV, and Chromecast. Unwind in the open plan bathroom with a luxurious rainfall shower. Enjoy 24-hour in-room dining for your convenience.

Dining Excellence and More
Indulge in delectable meals at Pretty Boy Italian steakhouse, offering options for both adults and children. Start your day with a hearty buffet breakfast. With an on-site restaurant, cafe, and bar, your culinary desires are well catered for.

Book now to experience the perfect blend of comfort and convenience at ibis Melbourne Central Hotel.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.3
Based on 6552 reviews
Cleanliness: 9
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.8
Overall Experience: 8.6
J
Jemma • solo_traveller • au
5
2026-10-31 • via Nuitee
L
Lars Torpman • family_with_children • se
9
Great location, nice hotel and staff
Pros:

A very good location in the heart of Melbourne. Excellent breakfast and very nice facilities. I will book this hotel again for 3 nights next weekend.

Cons:

Nothing to complain about.

2026-10-31 • via Nuitee
T
Tri, • solo_traveller • vn
10
2026-10-30 • via Nuitee
J
Jane • couple • au
10
Very enjoyable
Pros:

Central clean with all facilities

Cons:

They called a taxi for me to go to the bus station
And recommended $40 for a less than &20 trip

2026-10-30 • via Nuitee
R
Rodney • couple • au
6
2026-10-30 • via Nuitee
M
Montazeri • couple • au
9
Pros:

The location was excellent and very convenient, close to the CBD. Self check-in and check-out were available, which was especially helpful for arriving late.

The room was quite small, and the door was very heavy and difficult to open and close. The sink was also in the room rather than the bathroom, which was a little inconvenient. Otherwise, the room had everything we needed, including an iron, a hair dryer, and a large TV. We couldn’t access YouTube on the TV, though.

Overall, I’d definitely recommend this room and hotel, especially for the location.

2026-10-30 • via Nuitee
V
Vicki • family_with_children • au
7
Pros:

Location

Cons:

Lukewarm shower.
Very noisy, when another room opened/closed their door it sounded like my room door. Mirror in a terrible postion

2026-10-30 • via Nuitee
T
Tasmia • family_with_children • au
8
2026-10-29 • via Nuitee
L
Leverne • couple • au
10
2026-10-29 • via Nuitee
G
Gonzalez • family_with_children • au
10
Pros:

The location was quite convenient and the cleanliness

Cons:

The bed was a bit small

2026-10-29 • via Nuitee
H
Hila • solo_traveller • hu
7
היה נעים ומתאים ללילה אחד
Pros:

נקי מאוד!

Cons:

חדר מאוד קטן

2026-10-29 • via Nuitee
C
Cedrick • solo_traveller • nc
10
Un excellent séjour
Pros:

Alors cet établissement est extrêmement bien situé.
l’ensemble du personnel est extrêmement accueillant, toujours à l’écoute de leurs clientèles.
Le personnel du Bar et du Restaurant sont très gentils.

Cons:

Alors la petite est peut-être de la chambre qui n’était pas très grande, j’étais seul mais effectivement pour plusieurs jours avec un pour un couple, la chambre est un peu petite, surtout la partie placard et dressing.

2026-10-28 • via Nuitee
R
Robin • family_with_children • au
10
2026-10-28 • via Nuitee
K
Kaytee G • extended_group • au
10
We will be back!
Pros:

The sales manager was amazing! Blonde lady! Loves the staff.

2026-10-28 • via Nuitee
A
Aminath • couple • mv
10
Extremely satisfied.
Pros:

Very clean. Comfortable. Friendly staff. Great location.

Cons:

Nothing.

2026-10-27 • via Nuitee
H
Harrison • solo_traveller • vn
8
2026-10-27 • via Nuitee
B
Brittany • solo_traveller • au
8
Pros:

Bed comfy, access to tea and coffee.

Cons:

Water pressure in shower

2026-10-27 • via Nuitee
S
Serena • couple • au
5
Pros:

We liked that the room was comfortable for the one night.

Cons:

I didn't like that I paid for an upgrade and it was not given to us (but I got charged). We didn't like that the wash basin was out the bathroom (you go to the toilet and have to open the door to then wash your hands).

2026-10-26 • via Nuitee
M
Michell • solo_traveller • au
4
Cons:

Extremely Disappointing and Misleading Experience

I am extremely disappointed about the way this hotel handled my stay. When I made my reservation through Booking.com, the listing clearly stated that breakfast was included. Based on that information, I chose to book this hotel expecting exactly what was advertised.

To my surprise, at the end of my stay, I was charged extra for the breakfast,despite the fact that they were supposed to be included in my booking. This is unacceptable and feels deliberately misleading. Guests should not have to deal with unexpected charges for services that were explicitly advertised as part of their reservation.

What makes this even worse is the lack of transparency. If breakfast was not included, that should have been made absolutely clear before the reservation was confirmed, not brought up through an additional charge at the end of the stay.

This experience has seriously damaged my trust in this hotel. Advertising something as included and then charging guests for it is dishonest and unprofessional. I would strongly advise future guests to double-check every detail of their reservation and get written confirmation of what is included, because apparently the information provided on Booking.com cannot be trusted.

I would not recommend this hotel, and I certainly would not stay here again. A hotel should provide transparency and peace of mind, not unpleasant surprises and unjustified charges at checkout.

2026-10-26 • via Nuitee
Y
Yan • family_with_children • au
10
Please offer chairs for the customer, thank you!
Pros:

Location is very good.

Cons:

No chairs , we can not eat without chairs in our room.😰

2026-10-26 • via Nuitee