The Times Square EDITION

We stayed at the Times Square Edition and had a wonderful stay. The location is perfect for exploring NYC and within walking distance to many highlights. The concierge and attendants were friendly, attentive, and very helpful throughout our visit. Our room was spacious, spotless, and comfortable, with a great view facing Times Square. We highly recommend this hotel for visitors who want a central well appointed hotel with excellent service.

I had reservations for two nights and received an email from the manager at 3PM, shortly before arriving, which started "good morning" and then went on to say that my room was not available and that they had booked me a room in the nearby W. This has not happened to me in over 40 years and there was no explanation. There was an apology and they paid for my room for one night, but I was not pleased. Be forewarned.

I recently stayed at The Times Square EDITION as a travel advisor wanting to personally experience the EDITION brand in one of the world’s most exciting cities, and unfortunately, I left disappointed.

The biggest positive of this hotel is unquestionably the location overlooking Times Square — it truly is incredible and puts you right in the heart of everything. I also appreciated the complimentary daily water and found the bellmen to be consistently friendly, welcoming, and helpful throughout the stay.

That said, the overall quality did not match the premium EDITION reputation or price point. The room was extremely small, which I understand is common in NYC, but more concerning was that it did not feel particularly clean, fresh, or well-maintained. The accommodations lacked the elevated luxury feel I expected from this brand.

The hotel provided a daily $40 credit, which initially sounded generous, but it barely covered two drinks at the bar that totaled almost $80. The pricing across the property felt excessive for the level of quality and experience delivered.

As someone in the travel industry who was genuinely excited to experience and potentially recommend this brand, I expected far more refinement, value, and attention to detail. While the location and some service touches were excellent, the overall experience fell short of expectations.

Positives: Very clean rooms. Nice views of Times Square. Prompt and high quality room service.
Negatives: Bathroom is “part of the room.” Noise level was incredibly high - making it very difficult to sleep at night. This is the outside noise (sirens, construction) as well as noise with adjacent rooms.

The destination fee is up to $40 per “day” (which you must use as soon as you arrive and cannot use on your last day), which they won’t tell you about when you check in. Also, terrible lack of privacy in the rooms with only frosted glass for the toilet wall.

Hotel definitely has a boutique feel. Rooms are minimalistic, look lovely. Some staff are great and friendly some are not.
Not much storage in rooms but that didn’t matter for us as only staying a few nights.
Room did have a view of Times Square which was great but did mean the room was quite light and there quite noisy.
My main issue was that some staff were not particularly friendly and this let the hotel down. When we arrived with heavy bags no one offered to help or even smiled as we walked in. On reception nothing was explained his main concern was getting my credit card. He gave us the room key and we had to ask where to go. Went back to reception later to ask about dining options etc and the person was much more helpful. Similar experience in the bar on floor 9 first night staff not particularly friendly but other nights in the lobby bar they were great.

Titanium member who returned for one night in April 2026 after my last stay in 2024. Service lacked again as it did then.

No upgrade offered (higher floor in narrow room) so I asked to pay for one and got a nice balcony suite for the extra $200 plus tax which was well worth it.

Service is cold.

At check in I was told I had a "$40 credit" that could be used on anything at the hotel but the minibar. I specifically asked if it could be used toward breakfast and was told yes (I assume the agent who checked me in knew I was only there one night since he confirmed that).

I had breakfast day or check out and sure enough no credit applied and when I asked I was told I was "confused" and that it never applies to date of departure. I wasn't sure told that and specifically asked if it could be used toward breakfast and told yes. A manager named Dylan told me he would credit it due to the "guests" confusion. Very rude.

I was on the 37th floor and as others said, it is noisy until the late hours of the evening. I am a heavy sleeper so I didnt mind. Shower was very nice and AC worked very well - bed very comfortable.

If they stopped managing the hotel with management that belongs at a Motel 6 I would gladly return again. Until then this is a no for me and I don't recommend as there are many other nice places even less expensive than this in NYC and Times Square that don't try to cheat their customers and call them "confused" later.

Do better Marriott!

Visited for 2 nights to attend to a venue on the west side. Hotel is located off Times Square with all its attendant benefits and woes (loud, busy safety); I did not mind it. Arrival was met promptly and professionally by the front door staff who directed me to the lobby (located on the 10th floor). You are made to become aware of a distinct aroma in this property that I suspect will engender different opinions - I did not care for it. Check-in was efficient and friendly; assigned room was on a high floor (thankfully as one can still hear the noise from the street at night). It was very small (not unexpectedly) but functional and arguably a trifle expensive - given the rather standard amenities. Room was largely functional viz., lights, climate control, wifi etc. The bed was very comfortable and shower provided more than adequate water pressure. Partook breakfast in restaurant (located on 9th floor that required 2 elevator rides) - which was very good in a nicely furbished/decorated restaurant but crazy expensive ($55 for eggs, meat + latte). I also did not care for the $40 "destination fee" that I was only able to take advantage of for 1 of the 2 days I stayed. Overall, I think this is a nice property if you are keen to be close to Times Square. It makes an effort to exude a sense of luxury - but that is not commensurate with the room rates.

Check-in was smooth and my husband’s Ambassador status was acknowledged; unfortunately, that’s where the positive experience ended.

Despite availability of rooms facing Times Square, no room upgrade—or even a room with a view—was offered. For a property at this price point and brand level, that was disappointing.

The room itself was impractical. Electrical outlets are extremely limited: in a double room, only one side of the bed had a single outlet, forcing a choice between charging a phone or plugging in a CPAP machine. This is a significant oversight.

Storage is also lacking. The closet is very small, and once winter coats are hung, there’s virtually no space left for anything else. The bathroom is equally undersized and felt incomplete, with the shower door missing. The nightstands don’t have drawers, further limiting functionality.

While the hotel has a modern aesthetic, it ultimately feels style-forward with cost-cutting details that detract from comfort. Overall, it looks upscale at first glance, but the experience doesn’t align with the Marriott EDITION brand standards we expected.

This gorgeous property is at the center of the theater district. It is also adjacent to many other attractions. Our anniversary stay was made special with attention to every detail. We had outstanding service. Our sincere gratitude to exceptional Kunchok in Guest Experience, gracious Front Desk Shah and Danny, knowledgeable Concierge John and efficient and wonderful bar attendant Joseph. We thank the entire team for our special memories. Kudos to upper Management for their great leadership! We highly recommend this property.

We had a terrific stay as usual. The reason for a 5 rating is the exceptional service from the staff.

Kunchok in guest services, Shay and Danny on the front desk, John the concierge, John at the front door, Joey the waiter in the bar, and the chambermaids, all made us feel so welcome and appreciated.

The entire staff made this stay very special.

Congratulations to upper management for hiring a caring staff and setting the tone for outstanding service.

I’ve stayed at The Times Square EDITION every year since it opened in 2019—always for New Year’s Eve, plus a few days before and after—typically in one of the family/terrace suites with additional rooms for family and friends. It’s become a genuine tradition for me, and overall I keep coming back for one simple reason: the terraces overlooking Times Square are absolutely spectacular.

If you book a terrace facing the square, the balconies are impressive and genuinely special—especially on NYE. You can see the stages and soak up the energy of Times Square from a private perch. (Worth noting: the balcony angle doesn’t give you a view of the ball drop, but for me the stage views and the atmosphere still make it a uniquely memorable experience.)

Another reason the hotel feels truly “luxury” is the people. Many staff members have been here since opening, and that continuity shows. It’s rare to find a team that consistently makes you feel recognized and welcomed year after year—and in my case, several staff remember me by name. Jerome on the bell staff deserves a special shoutout: beyond handling bags and a few delivered packages, he went above and beyond in a practical way that mattered—helping us get a larger wardrobe rack. (The closets in the rooms are extremely small, which becomes a real issue when you’re staying multiple days with multiple people.)

That said, the experience isn’t perfect, and a few things feel out of step with the price point:
• In-room tea is oddly absent. There’s coffee, but no tea setup. On day one, Jerome proactively arranged tea with no charge (great service). On day two, when I requested tea again, I was charged $19.91, and they brought a different tea than I asked for. To the hotel’s credit, once I flagged it, they corrected it quickly and comped the room service charge—but the inconsistency was frustrating.
• Room service is underwhelming compared to the on-property restaurant/bar. The restaurant and bar menu is much more extensive, while the in-room dining menu felt lackluster. I also found it annoying that they wouldn’t allow off-menu ordering for room service. The one workaround: the bar did allow me to carry an oyster platter up to my room, which I appreciated (even if it’s a slightly funny workaround at a luxury hotel).
• No welcome amenity—ever. This one stands out. Despite being Marriott Ambassador Elite, a repeat guest since opening, and someone who routinely books the expensive terrace suites plus additional rooms, I have never received a welcome amenity. For a hotel in this category, that’s unusual.
• Elite happy hour may be gone. The hotel used to offer an elite happy hour, but I don’t believe they’re still doing it.
• Room condition is showing wear. For a relatively new property, the rooms feel a bit rough around the edges: noticeable scuffing on floors and cracks in sink fixtures—small details, but they add up when you’re paying top-tier rates.
• Gym hydration setup is strange. The gym doesn’t offer bottled water, though it does have a multi-option spigot (still, sparkling, chilled, and hot). Functional, sure—but it’s an odd mismatch for the luxury positioning.

On the positive side, the hotel does get some details very right. I love the in-room floral arrangements—my room had a beautiful orchid—and those small touches help elevate the stay.

Final thought: I fully intend to stay again (clearly—I’ve made this my NYE home base). The terraces and the best members of the staff are what make the EDITION feel special. But for anyone booking a standard, non-suite room: be aware that you’re paying luxury prices for a space that can feel Moxy-sized, and there are other hotels at this price point that offer more room.

Bottom line: An iconic Times Square balcony experience with standout staff and a few persistent quirks that feel surprisingly easy to fix.

ITEMS STOLEN FROM HOTEL ROOM!
- Medication
- Jacket
- Various electronics
- Collectables
- Other medical and personal items

As part of Marriott's investigation, They confirmed that only the medication was recovered. Unfortunately, the remaining items were not located. Their investigation has concluded, and although I share your frustration, I regret to advise you that The Times Square EDITION cannot accept responsibility.

Occurrences of this nature are addressed by the Innkeepers Statute for NY. In short, a hotel owner is under no obligation for the loss of items left behind, theft, or unexplained disappearance of guest’s money, jewelry, or valuable property, which has not been placed in the hotel’s custody for safekeeping. Notification to this effect is posted inside each guest room as well as in other common areas of the hotel as prescribed by law. Therefore, we will not be reimbursing you for the loss.

WHAT A JOKE!

The person worth their weight was Johnny the bellman.

The hotel location is fantastic, located in the centre of Times Square & a room with a view was fantastic!

However, the service was really not good from the reception team. When I arrived I was requested to pay an extortionate amount of money, $1500 as a deposit for damages which I explained I was not comfortable paying with absolutely no prior notice.
The member of reception managed to get this down to $800 which I agreed too - however they then took this payment TWICE which meant it was even more than the original payment they wanted from me.
I went down to the reception to make them aware, where Kelsey told me I needed to come back the next day to speak to accounting to see if they can release the payment. I went back the next day and was told again, I needed to go back the next day for accounting.
I then spoke to Talia from customer relations who assured me they would get this sorted and contact me via email to keep me updated. This was over a week ago and I still have had no contact & one of the two payments is still being held, plus an additional £250 has been taken from my account which I assume is the $40 a day service charge.

Considering the reputation the hotel has and the cost, I am so disappointed in the service and the consistent amount of false promises from the members of the reception staff. I’m not entirely sure if this was intentional due to the dispute with the original payment price, however it’s not an acceptable thing to do to one of your guests.

As mentioned above I am still waiting for someone to be in contact & for the £600 payment to be released back to my account.

Please go vigilant & be aware of over & double charged by the reception staff.

Absolutely incredible hotel ! Perfect location , staff you absolutely faultless and couldn’t do enough for you , Hotel is absolutely spotless as are the rooms ! Very modern and chic and honestly faultess! Right in the heart of Times Square , we were on the 26th floor wasn’t loud or bright heard the occasional siren but what do you expect with a Times Square view room ! Would 100% recommend this hotel too anyone.

We had booked to stay here for a Christmas break in NYC. We then decided to get married whilst in the city and the hotel and staff couldn’t be more helpful. The room we had was bright clean and spacious. We had a view of Times Square and the tkts stairs below. The smell of the hotel was amazing the moment you stepped into the lobby and it was handy for everything

Save your money and stay at the Westin or the W nearby. Or splurge and stay at the St. Regis.

This is an in-between hotel that doesn't offer anything special, just like the other Edition in NYC. Small room, compared with similarly priced NYC hotels.

They have one of the usual B.S. "amenity fees." The amenity? $40.00 off at their overpriced restaurant.

But wait, there's less... they didn't apply the credit to my lunch. When I called to complain, they explained that it doesn't apply for day of checkout. I would have had to use it when I arrived. (One night stay.)

They didn't tell me that when I checked in.

Amenity fees are scams in the first place. Even worse when they don't explain it.

I didn't know where I was staying until I arrived as was a surprise from my husband for our anniversary of our engagement. Alan looked after us on arrival after a long flight, he was amazing so switched on, explained everything I didn't even think we needed to know, I was disappointed that we never seen him again on our trip. I could not fault any member of the team they clearly have great guidance from someone, I don't want to say above as I think collabrotive !!
The location is one that tops locations of world travel, this was also helped by our balcony overlooking Times Square.
One downside is the noise however it is a good job I can sleep through anything, thank you all x

Really lovely hotel. We paid for a Times Square view balcony corner room and it’s a beautiful, unique experience. The hotel was almost sold out but our platinum status was recognized and we received a premium corner room that was oversized. At check in the gentlemen was kind, expeditious and thoughtful- noting our daughter asked if we needed a rollaway. He noted we paid a resort fee but that we received a $40 credit and free moma tickets which was a lovely surprise. We arrived at 11am so it was not unreasonable that our room was not ready. The front desk team suggested lunch in their terrace restaurant which was just lovely. Johnny the bellman kept our luggage safe, also made sure we had all that we needed and was kind and quick in bringing our bags! Elevators are fast (if you’ve stayed at the Marriott you know why I mention this). We’ve stayed at the Moxy, st Regis, luxury, renaissance and the Marriott, this might be our favorite.

Great service from the doormen as soon as I arrived and throughout my stay.

I checked into a room on the 25th floor which was too noisy from Times Square below and they were very accommodating to move me to the 38th floor on the side of the building.

If you are a very light sleeper, this hotel probably isn’t for you but totally fine for regular sleepers.

The rooms are small so I personally wouldn’t recommend for a couple - there is almost no privacy when going to the bathroom and the storage is limited, so only enough for one person.

Staying here solo though it was great and I would definitely return.