Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful views
Good location
Spacious rooms
Cons:
Hard beds
Cleanliness issues
Service timing

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness could be improved, with specific concerns about room cleanliness.
Service
8.5
Overall standard quality for this hotel tier, though some reviews noted staff response time could be better.
Location
9.04
Positive sentiment around the location, noting great views and accessibility.
Room Quality
7.49
Rooms described as spacious but some concerns about bed firmness and overall ambiance.
Amenities
8.32
Amenities received positive remarks, such as the pool and rooftop area.
Value for Money
8.48
Good value for the quality of stay, as appreciated by multiple guests.
Food and Beverage
7.73
Breakfast options were variously described as light or lacking, impacting the overall rating.
Overall Experience
8.2
The overall sentiment reflects a generally positive experience despite some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:59

Property Description

Luxurious Amenities
Hotel Rio Lagartos offers an outdoor swimming pool, garden, shared lounge, and terrace for guests to unwind and relax during their stay.

Culinary Delights
Indulge in a variety of dining options at the hotel, including a bar and a restaurant serving delectable American cuisine. Guests can start their day with a delicious à la carte, American, or vegetarian breakfast.

Comfortable Accommodation
Experience comfort at its best in the well-appointed rooms equipped with modern amenities such as air conditioning, flat-screen TV, and a private bathroom. The rooms also feature a balcony with a picturesque city view, ensuring a memorable stay for every guest.

Ready to experience luxury and comfort at Hotel Rio Lagartos? Book your stay now for an unforgettable getaway.

Important information:

The hotel only accepts Service PetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for MXN 100 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 859 reviews
Cleanliness: 7.83
Service: 8.5
Location: 9.04
Room Quality: 7.49
Amenities: 8.32
Value for Money: 8.48
Food and Beverage: 7.73
Overall Experience: 8.2
G
GOMEZ BARCENAS • couple • mx
8
BUEN SERVICIO.
Pros:

UBICACIÓN

Cons:

AL RESERVAR SE INDICA EL PAGO CON TARJETA. SIN EMBARGO NOS AVISARON QUE SOLO ERA PAGO EN EFECTIVO. LO MISMO PARA EL CONSUMO DE ALIMENTOS. AUNADO A QUE NO HAY CAJEROS AUTOMATICOS BANCARIOS EN SERVICIO DENTRO DE LA POBLACIÓN PARA RETIRA EFECTIVO. SE COMPLICA.

2026-07-02 • via Nuitee
F
Francisco Xavier • couple • mx
7
Bueno pero tiene muchos putnos por mejorar.
Pros:

La piscina muy bien. La ubicación muy bien. El personal muy amable.

Cons:

La habitación describía vista al mar, y en realidad era vista "parcial" al mar, la mayor parte daba a un parque de juegos infantiles, lo que lo hacía ruidoso. El mantenimiento del hotel deja bastante que desear. El servicio en el restaurante muy lento. El desyuno incluído muy limitado, ni siquiera jugo de naranja ofrecen.

2026-06-30 • via Nuitee
A
Ana Maria • solo_traveller • es
8
Pros:

La ubicación es perfecta.
Pudimos reservar el tour de río lagartos con el propio hotel, saliendo del embarcadero del propio hotel

Cons:

La ducha, salía muy poca agua, y para aclarar el pelo era complicado.
Que no estuviera refrescada la habitación con el aire acondicionado.
La piscina estaba con poco mantenimiento, tenía muchas hojas del jardín, y las sillas de madera bastante estropeadas.

2026-06-29 • via Nuitee
J
Jessica • couple • us
3
2026-06-28 • via Nuitee
S
Sanchez Colorado • solo_traveller • mx
10
Pros:

La vista al rio y su miellesito

2026-06-10 • via Nuitee
T
Timm • couple • de
10
2026-06-10 • via Nuitee
A
ANDRES • family_with_children • mx
9
Agradable
Pros:

Desayuno completo

Cons:

Todo bien

2026-06-08 • via Nuitee
E
ERIC • extended_group • fr
9
Super
Pros:

Tous était parfait jusqu’àu verre d accueil, la bannette de fruit dans la chambre et les bouteilles d eau

Cons:

Problème de wifi dans notre chambre

2026-06-07 • via Nuitee
G
Guzman marin • solo_traveller • mx
8
Los aires no sirven
Pros:

La cena

Cons:

Muy descuidado el tema de alberca, el turno de la mañana muy descortés

2026-06-06 • via Nuitee
E
ESTEFANIA GUADALUPE • solo_traveller • mx
6
Buena atención pero la comida le falta más sabor
Pros:

Vista al mar

Cons:

Comida

2026-06-03 • via Nuitee
A
Alessandra • extended_group • it
1
Si salva solo il panorama !!
Pros:

Il panorama !!

Cons:

Struttura fatiscente, stanze sporche e trasandate, puzza di insetticida e muffa ovunque, staff inadeguato e poco accogliente, colazione minimale !!

2026-06-02 • via Nuitee
U
Uc ay • solo_traveller • mx
10
Pros:

La habitación es muy limpia y muy cómoda.

Cons:

No tengo quejas.

2026-06-01 • via Nuitee
A
Ana Rita • couple • cr
7
Pros:

La comida muy bien y el trato del personal.

Cons:

El lugar está bien, pero se ve mucho mejor en las fotos. Además la parte del lobby se ve medio vacía y obscura.

2026-05-28 • via Nuitee
J
Jeroen J.C. Veldkamp • solo_traveller • nl
7
Zonovergoten vogel paradijs
Pros:

Omgeving de lagune de vogels de boulevard

Cons:

Internet was dramatisch maar werd door personeel vakkundig opgelost. Hotel kan wel een opknapbeurt gebruiken. Veel achterstallig onderhoud

2026-05-23 • via Nuitee
C
Christophe • solo_traveller • be
8
2026-05-23 • via Nuitee
E
Edgar • couple • fr
10
Pros:

Tout ! On a apprécié le tour avec le bateau et le dejeuner inclus !
Merci

2026-05-18 • via Nuitee
S
Sylvie • couple • fr
8
Pros:

L'emplacement face à la lagune , le village tranquille de pêcheurs loin des complexes touristiques . La vue depuis le roof top de l'hôte et son coucher de soleil

Cons:

Hôtel viellissant, aurait besoin d'un bon rafraîchissement

2026-05-14 • via Nuitee
S
SYLVIE • family_with_children • fr
7
Bien pour 2 nuits
Pros:

Hôtel très bien situé dans la ville de Rio Lagartos
Possède une piscine
Les chambres sont grandes…et ont un hamac dans celles-ci
Grand lit confortable
L hôtel organise aussi des excursions si besoin

Cons:

Pas de rideaux occultants donc on est réveillé à 5h30 avec le lever du soleil
Poussière à l’intérieur des meubles en bois
Le service du PDJ est très lent
Le personnel parle à peine anglais

2026-05-13 • via Nuitee
F
Febbraro • solo_traveller • it
9
2026-05-11 • via Nuitee
M
Mathilde • couple • fr
9
2026-05-11 • via Nuitee