Hanoi L'Heritage Diamond Hotel & Spa

L’emplacement est super . Le personnel très gentil. J’ai adoré le petit déjeuner

Fantastic Stay! We had a fantastic stay at this hotel! The location was excellent, with easy access to nearby attractions. The staff were incredibly friendly and helpful, making us feel welcome throughout our stay. The cleanliness of the hotel was top-notch, with housekeeping doing an excellent job.The bathroom was spacious and well-maintained, and the room size was perfect for our needs. The breakfast offered a wide variety of delicious options. We had a restful sleep every night thanks to the comfortable beds. Overall, it was a wonderful experience and we highly recommend this hotel for its value for money and exceptional service.

The location is very convenient as it is within walking distance to the Old Town and tourist spots. Very professional and helpful staff. Well appointed and clean room. Excellent breakfast. Would highly recommend this hotel.

Great location, surrounded by many restaurants, bars, shops, and close to the lake. Service is impeccable. The suite with terrace and jacuzzi was beautiful and clean. Breakfast buffet has many variety of food. The spa was a nice retreat from a day of walking and the heat of summer days.

The hotel is new, everything is clean, complete, and convenient. The room is larger than in the pictures. The staff is friendly. The room rate is quite reasonable for the location.

Petit déjeuner excellent avec une très jolie vue. Personnel extrêmement sympathique et agréable. Une situation géographique idéale.

Best location

Great little hotel. The location honestly couldn’t be better - St. Joseph's Cathedral is literally a one-minute walk away, there’s a minimart right on the corner if you need anything quickly, and the surrounding streets are full of great cafes and small artisan shops.
For the price, the room actually exceeded expectations. It was a decent size, not cramped at all, with a spacious bathroom. Yes, the window looked straight onto the wall of the neighbouring building, but considering the street noise starts pretty early here, that actually turned out to be a bit of a plus.
Another highlight was breakfast on the top floor with panoramic windows - the views were great.

I had a wonderful stay at this hotel during my trip. The staff were warm, attentive, and always happy to help with anything I needed. My room was clean, comfortable, and beautifully maintained, with a lovely view and all the necessary amenities. The location was also very convenient, close to restaurants, attractions, and public transport. Breakfast each morning was fresh and delicious, with plenty of variety. What stood out most was the vibrant atmosphere and excellent hospitality that made me feel truly welcome. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

The hotel staff is extremely helpful and always smiling 😃 and warm welcoming 🙏. The services are limited yet but they are expanding. Would definitely recommend for all.

Breakfast items were good.

Amazing staff. Everyone was very friendly, accommodating, and always available to help whenever needed.
The location was another major highlight — right in the heart of the Old Quarter and within walking distance to many attractions, restaurants, and cafes, which made exploring the area very convenient.

Situation géographique
Propreté du lieu
Disponible du staff

Dear Booking.com Customer Service,

I would like to express my sincere appreciation for the outstanding customer service I received from L’Heritage Hotel Hanoi, especially from the manager Mr. Cuong, Ms. Sabi at the front desk, and Mr. Vu.

I originally made a reservation through L Signature, and their company arranged a trip for me to Sapa. Unfortunately, the experience was extremely disappointing, and I had to cancel and leave after only one day. My reservation at L’Heritage Hotel was supposed to start at 2:00 PM on May 10, and I had already prepaid approximately $82 for two nights.

Because of the situation in Sapa, I arrived at L’Heritage earlier than expected and explained my circumstances to Ms. Sabi and Mr. Vu at the front desk. They listened carefully, contacted the hotel manager Mr. Cuong, and handled the matter with exceptional professionalism and compassion.

Mr. Cuong understood my situation and kindly approved the cancellation without any penalty, which saved me from losing money due to circumstances beyond my control. In addition, the hotel staff helped me arrange a one-night stay for May 9–10 and even upgraded my room for only $54.

This level of customer care is rare. The staff demonstrated empathy, professionalism, flexibility, and genuine concern for the guest experience. I truly appreciate the way they handled everything and believe they deserve recognition for their excellent service.

Please extend my gratitude and recognition to the management and staff of L’Heritage Hotel Hanoi for going above and beyond to help a customer during a difficult situation.

Sincerely,
Irina

I loved the location of this lovely hotel
The staff was very friendly and kind
Front desk manager and staff Mr James and others were professional and helpful
I got injuries in my legs and they helped me a lot in finding medical shops around
It is close distance to cathedral and lovely salons
I will definitely stay here again

We four were extremely fortunate to have Ms. Sabi oversee all of our hotel, transportation, and tour arrangements during our one week stay in Hanoi. Thanks to Ms. Sabi's exceptional competence, caring attention to detail and follow through, our hotel stays and the tours of the Hanoi City, Sapa, Ninh Binh, and the Halong Bay Cruise were impeccable. And, thanks to Mr. James for the excellent restaurant recommendation for our last night dinner as well as to the entire hotel staff for the exceptionally friendly, attentive, accommodating, and caring service throughout our stay. Also, we'd like to give an enthusiastic thumbs up to the hotel Spa's excellent services!