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Offered languages
- English
- Spanish
Embark on an unforgettable adventure at Xenotes Oasis Maya, exploring four distinct cenotes, each with its own charm and activities for a day of excitement and relaxation. Dive into thrilling zip-lining, snorkeling, and kayaking in crystal-clear waters surrounded by lush tropical landscapes. Refuel with a delicious picnic lunch amid serene natural surroundings, while expert guides share fascinating insights about the cenotes and the region's rich biodiversity. Perfect for couples, families, and friends seeking a mix of romance, adventure, and relaxation in one unforgettable day.
What's Included
Meeting and pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:
Cancún Meeting Point: Marina Puerto Cancún (mall)
Puerto Morelos Meeting Point: Hacienda Morelos
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)
Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum.
The pickup time is set according to your location and start at 8:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
What to expect
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Bring your swimsuit, towels and extra clothes.
- Use sunscreen and sunglasses.
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Bring your swimsuit, towels and extra clothes.
- Use sunscreen and sunglasses.
- Wear comfortable clothes and shoes.
- It is not possible to change the date on the day of your visit
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
- For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.
- The use of the life jacket is mandatory during all water activities.
- It is not possible to make a date change the same day of your visit.
- There might be changes without prior notice to the tour’s logistics or operation.
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant.
- The average water temperature of the cenotes is 75 to 78° F throughout the year
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
You can cancel up to 24 hours in advance of the experience for a full refund.
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