Share this tour
Navigating the stunning Riviera Maya begins with a seamless transfer from Cancun Airport. Experience the elegance and comfort of premium vehicles, including high-end Black Truck as you journey to your destination. Enjoy a personalized service that caters to your every need, from soothing aromatherapy to relaxing music throughout the ride. Whether you're headed to Atelier Playa Mujeres vibrant beaches, arrive refreshed and ready to explore the magic of Mexico’s Caribbean coast.
- On-time, reliable transfers to major destinations in Riviera Maya
- Choose from a fleet of luxury vehicles tailored to your group size
- Personalized service with professional, friendly drivers
- Experience enhanced comfort with complimentary amenities during your ride
What's Included
Meeting and pickup
CONTACT INFORMATION UPON ARRIVAL AT CANCUN AIRPORT
When you arrive at Cancún International Airport, please follow these instructions to locate the driver who will take you to your destination:
“We recommend downloading the WhatsApp application during your stay in the Mexican Caribbean to facilitate communication and enhance your experience.”
Please have your confirmation voucher ready on your phone to show the company representative and your driver upon arrival.
- Once you land at Cancun Airport, you will receive an SMS or WhatsApp message from the company’s airport representative. First, you must go through immigration and customs.
We will be monitoring your flight and arrival terminal until you exit. After passing immigration, collecting your luggage, and clearing customs, you will see timeshare and transportation vendors along the hallway. They will try to offer free tours and assistance with your transfers. PLEASE IGNORE THEM (do not engage and continue walking). Look for your team after exiting through the main sliding doors; we will be waiting for you in the area where all transportation companies are located.
- The company representative will greet you holding a tablet with your name displayed and will be wearing a long-sleeve green shirt.
Proceed directly to the exit doors. If representatives from other agencies or hotels attempt to stop you — THERE ARE MANY SCAMMERS — please do not stop and help us by going directly to your representative (we will be there waiting for you, so do not believe anyone who says your team has left or that they will provide a refund).
Your airport representatives wear an apple-green shirt and black pants. All your representatives and drivers also carry authorized airport identification.
If it takes you more than one hour to exit the terminal after landing due to airline delays, lost luggage, or any other reason, and you do not see your driver upon exiting the airport, please contact us.
We are committed to providing a smooth, punctual, and comfortable transportation service. Please note the following policies:
- No additional charges will apply if members of your group arrive on different flights, as long as we are notified in advance.
- If we are not informed in advance and last-minute changes occur, including extended waiting times or additional movements within the airport, an extra charge will apply due to the additional logistics involved.
- If you need a baby seat, please request it in advance when making your reservation (maximum of 2 seats per booking). Unfortunately, baby seats are not available on short notice or last-minute requests.
This ticket is valid for a one-way trip. If you require round-trip service, you must book an additional ticket. Please go to your Viator (TripAdvisor) portal and search for “departures from hotels to Cancun Airport.”
What to expect
For a seamless experience, we kindly invite you to inform us of any flight changes at least 24 hours in advance. This allows us to adjust your arrangements effortlessly. Please note that unreported changes may result in additional charges, as your service will be prepared according to your original flight details and personalized waiting time.
Upon your arrival at Cancun International Airport, your dedicated host will reach out to you via WhatsApp, providing clear and personalized guidance to your meeting point. You can relax knowing that we will be there to welcome you warmly, even in the event of flight delays.
Please note that this reservation is valid for a one-way private transfer.
For your convenience, your airport host will be waiting with a personalized digital sign displaying your name, ensuring a smooth and effortless connection.
It will be a genuine pleasure to take care of you.
Welcome to a truly elevated travel experience.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
Your guide to the flawless travel experience
Popular Countries
Get our app
