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The service is safe and reliable. Responsible and punctual drivers are available at the agreed pickup time in comfortable and excellent condition vehicles to provide you with the service you deserve. Keep in mind that the transfers are completely private with drinks included so you can refresh yourself throughout the journey. No last-minute surprise fees or the stress of navigating an unknown destination. By booking your transportation with us, you ensure a perfect start and end to your trip, backed by a team of professionals committed to your safety and comfort.
In our units, passengers are covered according to the terms, limits, and conditions of the current insurance policy of Ismael Transfer Tour. The coverage may include assistance in case of accidents, injuries, and medical emergencies that occur during the contracted services and activities subject to the conditions established by the insurance company.
What's Included
Meeting and pickup
The driver will be waiting for you in the arrivals area (at the exit of the terminal, after picking up your luggage).
It will carry a sign with the name of the traveler and the logo of our company.
If you have any delays with luggage or migration, please contact us.
Pick up from Hotels : The driver will be waiting for you at the main lobby (reception) of your hotel. The driver will carry a sign with the passenger's name and
wait a maximum of 20 minutes of the agreed time. If you have any setbacks, please inform us immediately.
What to expect
2. (24 - 48 hours before)
A day or two before your trip, we formally assign your vehicle and driver. We check everything is in order and prepare your itinerary details to ensure maximum punctuality.
3. On Travel Day we do a Real Time Monitoring
*If you arrive at the airport: We monitor the status of your flight minute by minute. If you are ahead or late, we adjust the pickup automatically; your driver will always be on time.
*If departing from a hotel: The driver will travel in advance to your accommodationarriving about 15 minutes before the pick-up time, guaranteeing to be in the lobby at the exact and agreed time.
4. The Encounter.
*At the airport: Upon leaving the terminal (after customs and luggage), our driver will be waiting for you in the arrivals area holding a sign with your name and our company logo.
*At the Hotel : The driver will be identified at the front desk and we will be waiting with a sign to your name in the lobby.
5. Welcome and Comfortable Transfer
The driver will help you with the handling of your luggage, safely accommodating you in the trunk. Once aboard our air-conditioned vehicle, you can relax, enjoy the ride and use the Wi-Fi and amenities available while traveling safely, plus some Drinks to refresh yourself.
6. Arrival at Destination
Upon arrival at your destination (hotel, airport or private address), the driver will park in a secure area, assist you again with luggage and ensure that you do not forget any personal items in the vehicle, ending a first class service.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
- If you need baby chairs they must notify you at the time of booking so that it is available on the day of collection.
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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