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The service is safe and reliable. Responsible and punctual drivers are available at the agreed pickup time in comfortable and excellent condition vehicles to provide you with the service you deserve. Keep in mind that the transfers are completely private with drinks included so you can refresh yourself throughout the journey. No last-minute surprise fees or the stress of navigating an unknown destination. By booking your transportation with us, you ensure a perfect start and end to your trip, backed by a team of professionals committed to your safety and comfort.
In our units, passengers are covered according to the terms, limits, and conditions of the current insurance policy of Ismael Transfer Tour. The coverage may include assistance in case of accidents, injuries, and medical emergencies that occur during the contracted services and activities subject to the conditions established by the insurance company.
What's Included
Meeting and pickup
(Pickup from the Airport)
The driver will be waiting for him in the arrivals area at the terminal exit
He will carry a sign with the traveler's name and our company's logo.
If you have any delays with luggage or immigration, please contact us.
(Pickup from Hotels)
The driver will be waiting for him in the main lobby (reception) of your hotel
will carry a sign with the traveler's name and
it will wait a maximum of 40 minutes after the agreed time.
If you have any setbacks, please contact us.
What to expect
2. (24 - 48 hours before)
One or two days before your trip, we formally assign your vehicle and driver. We verify that everything is in order and prepare the details of your itinerary to ensure maximum punctuality.
3. On Travel Day we do a Real-Time Monitoring
If it arrives at the airport: We monitor the status of your flight minute by minute. If it is advanced or delayed, we automatically adjust the pickup; your driver will always be on time.
If departing from a hotel: The driver will travel in advance to your accommodation, arriving about 15 minutes before the pickup time, ensuring they are in the lobby at the exact and agreed time.
4. The Meeting.
At the Airport: When leaving the terminal (after customs and baggage), our driver will be waiting for you in the arrivals area holding a sign with your name and our company logo.
At the hotel: The driver will identify himself at the reception and we will be waiting in the lobby with a sign in his name.
5. Welcome and Comfortable Transfer
The driver will help him with his luggage, placing it safely in the trunk. Once aboard our climate-controlled vehicle, you can relax, enjoy the ride, and use the Wi-Fi and available amenities while traveling safely.
6. Arrival at Destination
Upon arriving at your destination (hotel, airport, or private address), the driver will park in a safe area, assist you with your luggage again, and ensure that you do not forget any personal items in the vehicle, concluding a first-class service.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
- the traveler must mention in the reservation if he will need a baby chair to have it available at the time of pickup.
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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