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After a long trip, what you want most is to reach your destination quickly. With our round-trip VIP transportation service from Cancun Airport to Cancun Hotel Zone, you can be sure that you will be received and taken to your destination in a punctual, safe and comfortable manner. You will not have to worry about waiting for your vehicle, since our staff or driver will always be available and waiting with a personalized and easily identifiable sign so you can receive your Transfer service.
What's Included
Meeting and pickup
Enjoy with us the best experience in private transfer service.
When arriving at Cancun International Airport, it is essential to know the meeting points established to facilitate your travel experience.
- Terminal 2 Domestic Arrivals "Welcome Bar".
- Terminal 2 International Arrivals "Welcome Bar".
Terminal 3 at Margaretville Bar.
Terminal 4 in "Welcome Bar".
A maximum waiting time of 60 minutes is allowed from the landing of the aircraft in the original flight schedule. In case we do not have contact (due to lack of communication by passengers, after the regulatory waiting time , we will proceed to the "NO SHOW" which means that you will not be able to access the services previously reserved.
For delayed flights, we have a maximum tolerance time of 60 minutes from the original flight schedule. If your arrival is delayed for more than 60 minutes, it will be considered a "no show", meaning you will not be able to access the services previously reserved. The cancellation of the flight by the Airline will also be automatically considered as No show.
On the other hand, if you opt for the transfer from the hotel to Cancun Airport , please note that the maximum waiting time in the lobby is 05 minutes. This ensures fast and efficient management for all.
To ensure that your transfer is successful, it is advisable to be aware of the instructions we will be sending you by our whathsapp contact and follow the established procedures.
Remember that good planning and knowledge of waiting times can significantly improve your experience, allowing you to enjoy your vacation in the paradise destination of Cancun and La Riviera Maya without any setbacks.
It is important that you note:
1. - In case not when arriving at Cancun Airport and your phone has no network connection or no wifi, we recommend connecting to the airport wifi network so that we can have communication with you.
2. - You must have WhatsApp downloaded to your phone, it is the only means by which we will have communication with you.
Transfer to any hotel in the Cancun hotel zone
What to expect
It is important to remember that our private transfer service is reserved exclusively for the group that has made the reservation. Therefore, any service modification requests, such as additional stops or unexpected changes to the itinerary, must be communicated in advance to assess their feasibility. The private transfer service may not be used in a manner other than that originally agreed.
We also inform you that in case of any delay of your flight exceeding 60 minutes, unfortunately the scheduled transfer service will be CANCELLED or considered as NO SHOW, without possibility of requesting refund. We understand that this can be frustrating, but it is necessary to maintain the efficiency of our schedules and services with all our passengers.
Pickup from the hotel to the Airport : Maximum waiting time for the van in the lobby is 05 minutes, then this time is automatically considered NO SHOW (We recommend being 05 minutes before the scheduled time for your pickup)
First Arrival at the AIRPORT - HOTEL :
Once you have collected your luggage you must go to the departure gate or platform area of the terminal.
- You will be able to identify our Welcome staff or driver because it displays a sign with our logo or the name of the traveler.
- To validate your transfer, our staff will request your digital booking confirmation or identification. If for any reason you have any inconvenience in locating our Welcome staff or your designated driver, please locate yourself at any of the following meeting points located at the airport arrival terminals that correspond to your flight.
- Terminal 2 Domestic Arrivals "Welcome Bar".
- Terminal 2 International Arrivals "Welcome Bar".
Terminal 3 at Margaretville Bar.
Terminal 4 in "Welcome Bar".
Additional info
- Specialized infant seats are available
- Service animals allowed
- Public transportation options are available nearby
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
- Flights Delayed : Maximum waiting time is 60 minutes, after 61 minutes is considered NO SHOW (in case of delays notify us immediately at our whathsapp number to be able to provide assistance)
Additional info
- Specialized infant seats are available
- Service animals allowed
- Public transportation options are available nearby
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
- Flights Delayed : Maximum waiting time is 60 minutes, after 61 minutes is considered NO SHOW (in case of delays notify us immediately at our whathsapp number to be able to provide assistance)
- Pickup from the hotel to the Airport : Maximum waiting time for the van in the lobby is 05 minutes, after 06 minutes is considered NO SHOW (We recommend being 05 minutes before the scheduled time for your pickup)
- It is important: 1.- Once you are in the waiting room to board the plane, let us know that the flight is on time (we continue to monitor the flight).
- 2.- When you arrive at Cancun Airport and are waiting for luggage, please let us know to allow the unit to enter the platform area.
- 3.- Locate the correct exit door, you can ask what is the exit where the Van or Transport Agencies are located.
- 4.- At this point you can place our staff or driver with our logo and/or your name.
- 5. We are grateful to be in charge of getting them to their destination with a quality service, on time and with the responsibility that characterizes us. 6. You can contact us by email and/or WhatsApp in case of any questions. WELCOME to the great OT COROSAN FAMILY.
- 6.You can contact us by WhatsApp if you have any questions. WELCOME to the great OT COROSAN FAMILY.
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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