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We are a London-based company with over 10 years of experience, offering reliable transportation services with professional drivers. All our vehicles are fully insured, licensed, and authorised by Transport for London. We prioritise punctuality and ensure every journey is smooth and timely, respecting your valuable time with our commitment to excellence.
Our services cover all types of private transfers. We offer transfers to and from London airports, Cruise Ports across England, and personalised private tours. We are dedicated to providing fast and efficient services with a focus on comfort and reliability.
We offer a modern fleet of electric, hybrid, plug-in hybrid, and diesel vehicles, combining eco-friendly options with traditional reliability. We actively use customer feedback to refine our services and ensure a superior travel experience!
What's Included
Meeting and pickup
Driver Details & Communication
Your driver's name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Southampton Cruise Port
The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship docks. Upon arrival, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
European and Domestic Flights
If the flight is expected to arrive more than 3 hours after its original scheduled arrival time, the original booking will no longer be valid. It will be treated as a no-show and will not be eligible for a refund.
Non-European Flights
If the flight is expected to arrive more than 5 hours after its original scheduled arrival time, the original booking will no longer be valid. It will be treated as a no-show and will not be eligible for a refund.
If the applicable delay limit is exceeded, a new booking and full payment will be required. Any replacement transfer will be subject to vehicle and driver availability.
This policy applies separately from our standard waiting time policy above, which covers shorter flight delays and waiting time after the flight has landed.
Waiting Time Policy – Southampton Cruise Port
We understand that disembarkation procedures may take time, so our policy allows for generous waiting:
Free Waiting Time: 20 minutes after the scheduled pick-up time.
Extended Waiting: If passengers do not show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.
No-Show: If after 45 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
What to expect
This is a private transfer service from Southampton Cruise Port to Stansted Airport, made just for you and your group.
Our service allows you to avoid crowded bus stations and the stress of public transport. You can travel comfortably without worrying about managing your luggage through busy stations.
Your driver arrives at Southampton Cruise Port at the scheduled time, helps with your luggage, and takes you directly to your departure terminal at Stansted Airport. We plan your journey around your flight so you arrive with time to check in.
We include 20 minutes of complimentary waiting time from your scheduled pick-up. We provide comfortable vehicles for any group size, ensuring a safe and easy journey.
Service Coverage
This service is valid one-way from Southampton Cruise Port to Stansted Airport. If you are unsure whether your pick-up or drop-off address is covered, we kindly recommend contacting us in advance for confirmation and pricing.
Luggage Allowance
Our fleet is designed to accommodate both passengers and their luggage comfortably. Allowances per vehicle type are:
Saloon: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
MPV: Up to 4 passengers, 4 large/medium suitcases + 4 carry-ons.
Large MPV: Up to 6 passengers, 6 large/medium suitcases + 6 carry-ons.
Business MPV: Up to 6 passengers, 6 large/medium suitcases + 6 carry-ons.
Executive: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
Luxury: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
Each passenger may also bring one personal item, such as a handbag or backpack.
Oversized Luggage: Items such as surfboards, golf clubs, bicycles, foldable or non foldable mobility scooters may not fit in standard vehicles. Please inform us in advance so we can recommend a suitable vehicle.
If your total luggage exceeds the allowance for your booked vehicle, an upgrade to a larger vehicle will be mandatory for comfort and safety.
It is therefore very important that you inform us of the exact number and size of your bags in advance. Please read the luggage information carefully, as sending an unsuitable vehicle may result in your luggage not fitting.
Service Limitations
We are not liable for missed flights or missed cruise departures. If your flight or cruise ship is cancelled or diverted, this will be treated as a cancellation by the passenger, and will not be eligible for a refund. A new booking will be required.
Please ensure you provide the correct flight number, departure time and terminal at the time of booking, as we use this information to plan your pick-up. We are not liable for issues resulting from incorrect flight details being provided.
Flight Reschedules: If the passenger changes to a different flight, date, time, or airport, the passenger must inform us as soon as possible. Accommodating the change depends on driver and vehicle availability. An additional fee may apply. This applies to changes made less than 12 hours before the scheduled pick-up.
If we are unable to confirm or provide your booked transfer due to driver or vehicle unavailability, you will receive a full refund.
Gratuities are not included in the fare and remain at your discretion.
Please note that last-minute bookings are subject to availability, and confirmation will depend on driver and vehicle allocation at the time of request.
After Your Journey
We would be very grateful if you could share your experience on Viator. Your feedback helps us maintain service quality and assists other travellers in choosing reliable transfers.
Additional info
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
You can cancel up to 24 hours in advance of the experience for a full refund.
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