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Offered languages
- English
- English
- English
- Spanish
- Spanish
- Spanish
What sets SUBÍ Transfers & Tours apart is a service culture focused on creating memorable experiences from the very first contact. Every transfer is carefully coordinated with personalized attention, clear communication, punctuality, and genuine care for each traveler. More than simply transporting passengers, the goal is to make every guest feel expected, welcomed, and well cared for throughout the journey, turning each ride into a meaningful part of their travel experience.
What's Included
Meeting and pickup
To ensure a comfortable and stress-free arrival, travelers will receive WhatsApp instructions before the service. Flight status will be monitored to assist with reasonable delays.
After collecting luggage and clearing customs, travelers should follow the WhatsApp instructions to reach the assigned meeting point. Depending on the arrival terminal, the meeting point will usually be near the Welcome Bar or Margaritaville.
The driver will be waiting with a sign displaying the lead traveler’s first and last name. Travelers should keep their phone connected and available after landing in case further instructions are required.
Please note that there is no reception desk inside the airport. For pickups at a car rental agency located within the Cancun Airport area, the exact agency name must be provided in advance so the meeting point can be confirmed.
What to expect
2. Pre-arrival information: Before the service, travelers will receive the assigned driver’s name, vehicle details, and meeting instructions via WhatsApp. Flight status will be monitored to assist with delays or schedule changes.
3. Airport arrival: After landing, travelers should collect their luggage and clear customs before proceeding to the assigned meeting point.
4. Meeting point: Depending on the arrival terminal, travelers will receive instructions to meet near the Welcome Bar or Margaritaville. The driver will be waiting with a sign displaying the lead traveler’s full name.
5. Driver contact: Travelers should keep their phone connected and available after landing in case updated instructions or assistance are required. There is no reception desk inside the airport.
6. Boarding: Once the travelers meet the driver, luggage will be placed in the vehicle and the reservation details will be verified before departure.
7. Private transfer: Transportation will be provided directly to the selected hotel, accommodation, marina, ferry terminal, or approved destination within the established coverage area. The service is private and is not shared with other travelers.
8. Vehicle experience: The transfer will be provided in a clean, air-conditioned vehicle operated by a professional driver.
9. Destination arrival: Travelers will be dropped off at the hotel lobby, accommodation entrance, marina access, ferry terminal, or designated entrance of the confirmed destination.
10. Round-trip service: For round-trip reservations, the return pickup time and location will be confirmed in advance via WhatsApp. Travelers should be ready at the designated meeting point before the scheduled pickup time.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
You can cancel up to 24 hours in advance of the experience for a full refund.
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