• Private transfers only — no sharing with other passengers
• Spacious vehicles ideal for families, friends, or small groups
• Onboard comfort: air-conditioning, Wi-Fi, bottled water
• Professional drivers with local knowledge
• Flight tracking and free rescheduling if delayed
• Real-time coordination via WhatsApp for smooth communication
What to expect
1、The booking details are provided below. Once the order is placed, please send the trip information below to the carrier via WhatsApp, iMessage, or the portal message box:
-Pickup Date&Time: ?, dd/dd/yyyy
-Flight Number: ?
-Passenger Name: ?
-Pax: ? Adults +?Kids( Car seats: quantity & type)
-Luggage: ? large suitcases + ? small suitcases,any oversized ones?
-Pickup Address:
-Dropoff Address:
2、48 hours before the trip, please send the trip information to the carrier using the format above to reconfirm all trip details.
3、During your trip, please notify us by replying with the corresponding number at each of the following stages:
- Upon departure
- Upon landing
- After clearing customs (if applicable)
- After collecting your luggage
- Once you arrive at the designated pickup location
Note:Airport entrance → Terminal: approximately 10–20 minutes
4、Scheduling & Dispatch: Dispatch assigns a driver and vehicle. Customer may receive driver's name, contact number, and tracking link (if available).
4、Pick-Up: Driver meets the client at the designated location (see Pickup Details above). Assistance is provided with luggage.
5、Transfer: Comfortable ride in a private, air-conditioned vehicle with Wi-Fi and bottled water.
6、Drop-Off: river will safely arrive at the drop-off point (terminal, curbside, or hotel entrance), assists with luggage, and confirms all belongings before ending the trip.
Vehicle Capacity
Sedan: 3 passengers max, 2 suitcases + 2 carry-ons max, child seat not available
Minivan: 7 passengers max, 4 suitcases + 2 carry-ons max, child seat available upon request
SUV: 6 passengers max, 5 suitcases + 3 carry-ons max, child seat available upon request
Minibus: 14 passengers max, 14 suitcases + 14 carry-ons max, child seat available upon request
Others
Sedan: child seat not available
Minivan: child seat available upon request, please refer to the“What's Included" section for extra charge policy
SUV: child seat available upon request, please refer to the“What's Included" section for extra charge policy
Minibus:child seat available upon request, please refer to the“What's Included" section for extra charge policy
Inclusions:
• Private transportation (vehicle according to booking)
• Base service hours: 7:00-20:00
• Professional driver
• Bottled water
• Wi-Fi on board
• Flight tracking & rescheduling in case of delays
Exclusions:
• Meet-and-Greet
• Evening/Night service hous(20:00-07:00): Pick-ups from 20:00–07:00 require the Evening/Night ADD-ON, shown next to the Base service under this product
• Child seats: Available upon request, for extra charge policy, please refer to the "What's Included" section
• Overtime charges apply if available ( refer to "Additional Notes")
• Tips/Gratuities (optional)
Additional Notes
• We recommend booking at least 24 hours in advance to ensure availability
• If you are traveling with oversized luggage or sports equipment, please inform us in advance so we can assign the most suitable vehicle
• Free Waiting Period:
• Airport: 60 minutes (counted from scheduled pick-up time)
• Seaport&Railway Station: 30 minutes(counted from scheduled pick-up time)
• Others: 15 minutes (counted from scheduled pick-up time)
• Overtime Charges: USD 15 per 15 minutes
• Child Seats: Please specify type and quantity in booking notes, available upon request, for extra charge policy, please refer to the “What's Included" section
• For any questions, feel free to contact us through your booking or account before your trip