Your airport transfer service is designed to provide a reliable, comfortable, and stress-free travel experience from start to finish.
One of the key advantages of your service is real-time tracking. Before pickup, travelers receive a message with a tracking link that allows them to follow their chauffeur live, see the vehicle details, and easily locate the meeting point.
We focus on punctuality, clear communication, and professional service. Your experienced chauffeurs monitor flights when necessary, assist with luggage, and ensure a smooth journey using the most efficient routes.
Unlike standard taxi services, every transfer is carefully coordinated to guarantee a seamless experience for travelers arriving in or departing from Paris airports.
This combination of professional chauffeurs, real-time tracking, and reliable organization ensures a comfortable and worry-free airport transfer experience.
1 - Capacity, Luggage and On-Board Safety
Each vehicle category has a specified passenger/luggage capacity at the time of booking.
Luggage must be stored in dedicated spaces; no luggage is allowed inside the cabin.
In case of excess capacity or incompatibility, the driver may refuse the service. Any service already started is due in full.
If a higher-category vehicle is required, the corresponding tariff applies after written approval.
Reference: French Transport Code, Art. R3120-1-2.
2 - Waiting Time, Hourly Billing, Cancellations and No-Show
Free Grace Periods
● Airport: 1 hour after actual landing
● Train station: 30 minutes
● Address / Hotel: 15 minutes
3 - No-Show Clause
A no-show occurs when the client is absent after the grace period, without prior notification by phone, SMS, or email.
In this case:
● the service is due at 100%,
● no refund, credit or rescheduling is granted,
● the ride is marked as completed,
● the driver may leave the location.
This clause applies to all clients equally and without exception.
Reference: French Civil Code, Art. 1103.
4 - Liability, Punctuality and External Causes
YCARE undertakes to ensure punctual pickup and high-quality service.
When on-time pickup is confirmed, YCARE cannot be held liable for delays in arrival caused by unforeseeable external events (accident, exceptional blockage, security alert, administrative decision).
Reference: French Civil Code, Art. 1218 — Force majeure.
5 - Service Quality and Environmental Commitment
YCARE applies high standards: signboard greeting, professional attire, flight tracking, luggage assistance, Wi-Fi, chargers, water, bilingual FR/EN drivers, eco-driving.
Service available 24/7.
6 - Restoration, Specific Cleaning and Damages
Any abnormal soiling (vomit, spilled liquid, excessive hair, persistent odor, mud, sand, food…) or damage requiring professional cleaning results in a €250 incl. VAT charge, including downtime and loss of income.
Additional repairs are invoiced based on a quote.
For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
Your guide to the flawless travel experience