Kyoto Osaka Nara Same Day Luggage Delivery

After booking
Suitcase Express Japan will review your booking details and make any necessary checks regarding your pickup and delivery accommodations and how your luggage can be received or stored.

If an accommodation requests any additional information or confirmation, we will contact you by email and assist with the necessary arrangements.

If your accommodation cannot hold luggage at the front desk, we can arrange a direct handover. In that case, we will coordinate the meeting place and time with you in advance.

Direct pickup is normally arranged between 9:00 AM and 10:00 AM, in line with typical accommodation check-in and check-out schedules. Direct delivery is normally arranged between 4:00 PM and 5:00 PM.

If you need a different time, we may not always be able to accommodate your request. However, if you need special timing due to your travel plans, such as an early-morning departure, we will do our best to adjust the schedule. Please let us know your preferred time and the reason when booking. We will check the day’s delivery route and advise you of the best available option.

For direct handovers, please be sure to check and reply to emails from Suitcase Express Japan. Our staff will arrive wearing a blue Suitcase Express Japan uniform, and we will send you information about the vehicle in advance.

For direct handovers, we will also send you an email with a photo of your luggage after pickup and again after delivery.

Booking confirmation
Once all necessary checks and arrangements have been completed, we will send you a booking confirmation email.

The confirmation email will include your booking details, the service-day process, luggage drop-off instructions, and important information, so please be sure to read it carefully.

If you do not receive your booking confirmation email, please contact Suitcase Express Japan.

Day-before instructions
On the day before your service, we will send you an email with luggage drop-off instructions and a reminder of the service-day process.

We will also include a Japanese message that you can show to the hotel front desk staff if needed.

On the day of service, there are just 3 simple things to do

Take a photo of your luggage
Before leaving your luggage at the hotel, please take 1–2 photos showing all of the items you will be sending.
Leave your luggage at the front desk by 10:00 AM
Please leave your luggage at your hotel front desk by 10:00 AM.

Let the front desk staff know that Suitcase Express Japan, a same-day luggage delivery service, will come to collect your luggage.

Alternatively, you may show them the following Japanese message:

「本日、手荷物当日配送サービス『Suitcase Express Japan』がこの荷物を集荷します。集荷までフロントでお預かりください。」

Once you have left your luggage at the front desk, there is no need to wait for our staff. You are free to head out and enjoy your day.

Reply to our email
After leaving your luggage, please reply to our email with:
“I have left my luggage at the front desk.”
1–2 photos of your luggage

That’s all you need to do

If you are also sending backpacks, tote bags, shopping bags, or other eligible free hand luggage, please let us know how many when you send your luggage photos.

Where possible, please combine smaller items into one bag and make sure all zippers and bag openings are securely closed so that nothing falls out during transport.

Please note that small suitcases are not included in the free luggage allowance. If you have a small suitcase, it must be booked as a “Small Suitcase.”

Pickup and delivery
Pickup times may vary depending on the day’s delivery route, traffic conditions, road conditions, local events, or other unavoidable circumstances.

Once your luggage has been collected, we will send you a pickup confirmation email.

The pickup confirmation may sometimes arrive in the afternoon, but please be assured that our staff are collecting luggage in order along the planned delivery route.

Your luggage will be handled with care and delivered to the front desk of your next accommodation by 4:00 PM on the same day under normal conditions.

Delivery may occasionally be delayed due to traffic, road conditions, local events, or other unavoidable circumstances.

On rainy days, we use protective covers where possible and handle your luggage carefully to help keep it from getting wet.

Your luggage will be delivered with a Suitcase Express Japan luggage tag attached.

We will also send you an email once delivery has been completed.

When you arrive at your next accommodation, simply give your name at the front desk and collect your luggage at a time that is convenient for you.

If you have any questions, please reply to our email.

We hope you enjoy a comfortable, hands-free journey in Japan

Items we cannot accept
We cannot accept cash, passports, credit cards, precious metals or other valuables, fresh food or items requiring refrigeration or freezing, dangerous goods, or animals.

Luggage compensation
In the unlikely event of loss or external damage, compensation of up to JPY 50,000 per item is provided. Fragile items such as glassware, ceramics, bottles, and precision equipment are not covered. Please pack such items carefully before handing over your luggage.

Luggage booking requirements
At least one large suitcase is required for this service. Bookings with only small suitcases or only bags are not accepted.

If you would like to send multiple small suitcases only, you may use the service by booking one of them as a large suitcase.

Small suitcases are not included in the free luggage allowance and must be booked separately as a “Small Suitcase.”