Free cancellation up to 24 hours before departure sets this tour apart: most operators on this route do not offer it, so your plans stay flexible if the weather turns or your schedule shifts. We are the operator, not a reseller, which means your own minibuses, your own drivers, and direct accountability if anything needs fixing. Entry is pre-booked with the Memorial, so you skip the queue at the gate, and your guide is licensed and assigned by the Museum itself. Pickup from your hotel in central Krakow is available, and each guest receives a personal headset to hear the guide clearly on both sites.
Hotel pickup takes place from your hotel entrance or the nearest accessible point if the street has restricted access. Please wait outside 5 minutes before your scheduled time. Exact pickup time is confirmed by email or message the evening before your tour. Your driver will contact you on the phone number provided in your booking, so please make sure it is reachable and includes the country code. Pickup covers hotels within central Krakow; if your accommodation is outside this area we will arrange the nearest meeting point with you.
A museum-licensed guide leads you through the former Auschwitz I camp, including the main gate, prisoner blocks, and permanent exhibitions documenting daily life, deportation, and the fate of the victims. You receive a personal audio headset so you can hear the guide clearly throughout. The visit is conducted in English at a respectful pace, with time to take in the exhibitions.
The tour continues at Birkenau, three kilometres from the main site, reached by our minibus. Your guide walks you through the entrance gate and railway ramp, the remains of the gas chambers, and the surviving prisoner barracks. The site is large and open, so the visit involves a substantial amount of walking outdoors in whatever weather the day brings.
For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
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