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Offered languages
- Portuguese
- English
Premier, private, and professional transportation services for travelers passing through Lisbon Humberto Delgado International Airport (LIS), Lisbon Cruise Terminal, or simple city transfers. Designed to remove the stress of navigating a new city, the service ensures a seamless, door-to-door experience from the moment you land.
Key Features & Services:
Private Airport Transfers: Dedicated vehicles for both arrivals and departures, ensuring privacy and comfort.
Personalized Meet-and-Greet: Professional drivers wait directly inside the terminal, holding a sign with your name for immediate identification.
Stress-Free Experience: Services include luggage assistance and direct transport to your hotel or desired destination, avoiding public transport or taxi queues.
Flight Tracking: Services often include flight monitoring to adjust for delays, ensuring a driver is ready upon arrival.
Looking to pair your private transfer with a private tour?
Contact the supplier directly.
What's Included
Meeting and pickup
Your Pickup Instructions:
From the Airport: Your driver will be waiting with a name sign inside the arrival terminal. Complimentary waiting time is up to 60 minutes.
From the Cruise Terminal: Meet your driver at the designated Passenger Pickup zone. He or she will be holding a sign with your name or group name.
From All Other Locations: Please be at your designated Passenger Pickup zone at least 10 minutes prior to your scheduled time.
On the Day of Travel -
Stay Connected: Your driver will contact you directly. Please ensure your phone is powered on and able to receive calls and texts.
Contact the Operator: Do not use the Viator platform to message the driver or Transfer Operator. For the fastest service, reach out to them directly. (WhatsApp is perfectly fine to use!).
What to expect
From the Airport: Your driver will be waiting with a name sign inside the arrival terminal. Complimentary waiting time is up to 60 minutes.
From the Cruise Terminal: Meet your driver at the designated Passenger Pickup zone. He or she will be holding a sign with your name or group name.
From All Other Locations: Please be at your designated Passenger Pickup zone at least 10 minutes prior to your scheduled time.
On the Day of Travel -
Stay Connected: Your driver will contact you directly. Please ensure your phone is powered on and able to receive calls and texts.
Contact the Operator: Do not use the Viator platform to message the driver or Transfer Operator. For the fastest service, reach out to them directly. (WhatsApp is perfectly fine to use!).location within 10 minutes before your scheduled pickup time.
Prior to departure and or arrival, we will provide you with your driver's contact information.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- By booking a transfer or tour with Operator, you (the "Guest") agree to the following terms and conditions.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- By booking a transfer or tour with Operator, you (the "Guest") agree to the following terms and conditions.
- Responsibility for Communication: The Guest is responsible for notifying the Transfer Operator of any flight delays, changes, or unforeseen delays in their arrival immediately.
- Waiting Time: After the allocated waiting time, if no contact is made with the party, the Transfer Operator reserves the right to record the trip as a "No-Show" by the Guest. No-Show are Not Refundable.
- Like to pair a private tour with your transfer? Our tours includes pickup and drop-off at your chosen location. When you pair a tour with your booked transfer, we will credit you for the paid transfer.
- No Cash Payments: Drivers are not allowed to collect payments onboard, with the exception of tips/gratuities.
- Direct Payments: Any cash or other form of payment made directly to the driver will be considered a tip/gratuity and is not counted towards the booking fare.
- Liability Limitation: RapidShuttle is not responsible for any items left in the vehicles.
- Guest Responsibility: It is the Guest’s responsibility to ensure they have all their belongings upon exiting the vehicle.
- Standard Allowance: Each traveler is allowed a maximum of one (1) medium checked bag (up to 50lbs/23kg) and one (1) carry-on bag.
- Oversized/Excessive Luggage: Large/extra-large checked bags, surfboards, golf clubs, or bikes may have restrictions. Please inquire with the Transfer/Tour operator before travel to confirm if excess luggage is acceptable.
- Fees: Extra fees may apply for oversized or additional luggage.
- Accommodations: Collapsible wheelchairs/scooters with removable wheels can be accommodated, provided the Guest(s) is/are accompanied by someone who can assist them with boarding, disembarking, and disassembling/assembling the mobility device.
- Capacity Restrictions: Wheelchairs/scooters may not fit in vehicles designated for 1-2 Passengers (Sedan) or 3-4 Passengers (Minivan).
- Guest Responsibility: It is the Guest’s responsibility to ensure their mobility device fits in the selected vehicle.
- Driver Liability: Due to liability restrictions, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) in boarding or off-boarding the vehicle.
- Accessibility Note: The Transfer Operators vehicles are not equipped to provide specialized Access/ADA services.
- Incompatibility: If the wheelchair/scooter cannot fit in the luggage compartment, or the Guest(s) cannot board the selected vehicle, RapidShuttle will do its best to find an alternative service for the Guest(s) at their own cost. These costs will be in addition to the initial reservation cost.
- Service Substitution: Due to unforeseen events (road conditions, mechanical failures, overbookings), RapidShuttle reserves the right to use trusted affiliates to ensure on-time service at no extra cost to you. The substitute service will be equal to or better than the booked. Necessary traveler info (name, phone, flight/pickup details) will be shared with the partner.
- Child Safety: Passengers are responsible for appropriate safety gear. Child/booster seats are available upon request for an additional fee.
- Extra Waiting Times Fees (upon request): $15.00 per every 15 minutes payable to driver directly.
- Pickup Instructions: Upon arrival, proceed to the designated passenger pickup zone at the terminal curbside. Call (do not text/email) the driver directly if contact info was provided; otherwise, call the company dispatcher.
- Notice: On the day of travel, contact your driver or the Transfer Operator directly. Do not use Viator platform for contact.
- Drivers: All drivers speak English and Portuguese. Bilingual drivers can be requested but are not guaranteed.
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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