Accommodation reservation conditions

Reservations

Guests can search for and book accommodation through the Bookaweb.com platform. There are two options for booking accommodation on the Bookaweb.com platform:

1. Instant - Reservation of apartments whose owners regularly fill in the calendar (containing a book button) can be booked immediately through the Bookaweb.com platform.
2. Reservation upon request - For accommodations whose owners do not regularly update the apartment availability (containing send a request button), it is necessary to wait for the owner's response (via email or SMS) before continuing the reservation process.

Payment reservation

When checking in, the guest is obliged to pay the total rental price of the accommodation, i.e., its remaining value, to the owner or an authorized person. Guests pay all amounts of money directly to the owner in the cache, while for certain accommodation facilities, there is an option to pay by card. Guests receive information about available payment methods after booking the apartment.

The rental price can be paid in dinars or euros at the top exchange rate of the National Bank of Serbia. 

Advance payment

If it is a longer lease or an earlier reservation, it is necessary to pay an advance of 30-50% of the total rental price after the reservation and before arrival. The amount of the advance payment and the conditions depend on each apartment individually.

Advance payment for accommodation can be made through bank accounts, money orders for citizens of Serbia, Western Union, and the PayPal service. The payers of the services bear all possible costs that may arise during the money transfer.

If the guest does not make the advance payment within the stipulated period after the reservation, the reservation will be canceled, and the guest will be informed.

Cancelation of reservations

In case of cancellation by the guest who has already made an advance payment or has paid the whole amount, the cancellation policy is applied according to which reservation was made. The owner set this policy as a condition of the lease, of which the guest was previously informed.

In case of cancellation, the guest must inform Bookaweb.com through the platform by SMS, email, or call.

Additional conditions for booking accommodation 

Viewing the accommodation units beforehand is impossible, as guests mostly occupy them. Photos of the accommodation units on the platform show the apartments' contents from multiple angles, allowing a complete view of their layout and amenities.

Prices on the website are defined and final. Prices cannot be lowered upon guests' requests. This rule also applies when the guest wants to stay, for example, ten nights with a break of two nights, after which they would continue their stay for another, for example, three nights. In that case, the remaining three nights will be counted separately, unrelated to the previous period of stay.

Terms and obligations of the Bookaweb.com platform

The Bookaweb.com platform must inform the owner and guest about each reservation via SMS, mail, or call.

The Bookaweb.com platform is committed to the complete protection of guests' data. Any publication of said data and its use for any other purpose not defined in this document will be considered a misuse of information and a violation of the guests' right to confidentiality and privacy.

The Bookaweb.com platform does not cover insurance during your stay in the accommodation.

The Bookaweb.com platform is not responsible for the guests' residence registration during their stay in the accommodation.

The Bookaweb.com platform has the right to cancel the guest's reservation if the guest does not entirely fulfill the rights and obligations stated in this document.

If the Bookaweb.com platform has to cancel your reservation due to unforeseen circumstances, it will offer you alternative accommodation or refund your money.

The Bookaweb.com platform is not responsible for damage caused by the use of the accommodation or for damage caused by natural disasters. It expressly disclaims responsibility for any criminal and illegal acts committed by the users of the accommodation during their stay. In case of a dispute, the court in Belgrade is competent.

House rules guidelines

The standard check-in time is from 2 pm on arrival day, while check-out finishes at noon on the last day of stay unless otherwise specified by the owner. When making a reservation, you will be informed about the rules for entering and leaving the apartment.

The guest should announce their arrival at least 24 hours in advance. On that occasion, the owner will determine the exact check-in time.

All guests mustn't disturb public order from 2 pm to 5 pm and from 10 pm to 9 am.

Guests commit to taking care of the furniture and appliances in the apartment. If guests cause damage during your stay in the apartment, you are obliged to compensate it financially.

Guests are advised to keep their valuables and large sums of money independently during their stay in the accommodation units. Valuable property can be kept in safes, which can be found in some accommodation units.

Smoking is allowed only in apartments where that is explicitly stated.

Pets are allowed in apartments where that is explicitly stated, free of charge or with an additional cost.

Guests can bring other people to visit during their stay in the accommodation unit if they also follow the house rules.

When entering the apartment, the guest must present their ID card or passport so the owner can take a photo of the said document.