The Portal Bookaweb.com undertakes to use all personal data of users taken for the purpose of making reservations or advertising only for the specified purposes. User information is stored, processed and shared in accordance with the law on personal data protection. Users in the policy on the site are informed about the scope of data to be downloaded and how to use them.
Portal Bookaweb.com complies with all legal regulations prescribed for the protection of user privacy. Downloaded personal data is used in accordance with a policy that does not violate privacy. The user can read below what data is required to perform activities on the portal. The portal undertakes that no additional information will be downloaded without the knowledge and approval of the user.
In accordance with the Law on Personal Data Protection our portal undertakes not to misuse the user's personal data. The data will not be used for any purpose other than those indicated (below). The Bookaweb.com portal will not share the downloaded data with a third party, nor redirect it to other, unauthorized addresses. All employees are committed to strict adherence to privacy and data protection laws. They will use the downloaded personal information only to fulfill the stated requests of the user or owner. The data is stored until the moment when the user registration on the portal is active.
User data is collected and processed to perform the functions available on the portal. Personal information will be used to use the portal, book reservations and advertise accommodation. Another type of use refers to the voluntary registration of users to receive notifications about activities on the portal. The data will not be used outside the specified frames.
In order to perform activities on the portal, it is necessary to collect a certain amount of personal information of users. The amount of information is limited, and in the general conditions it is clearly indicated which data are necessary. Nothing that goes beyond the specified box will be requested by the portal. The portal will download the following information:
When booking an apartment, users are required to leave the following personal information:
A certain amount of information users can submit to improve their personal experience of using the portal. This type of information includes:
All this information will allow you to more easily find relevant content that is most in line with your interests.
When using the options on the portal, information is automatically collected regarding the way users use certain areas of the site. Like the information that users leave of their choice, automatic information is used to improve service and the quality of user experiences. Such data include:
During the user activity on the site, information is collected about visits and interaction with certain pages, clicks or storage of certain content on the portal.
When accessing the portal, a certain amount of user data is collected, which are related to the interaction with the content on the site and accompanying activities. These include:
Thanks to cookies, the website you come to recognizes you as a unique user. They are used to collect statistics and traffic information on the portal, and to improve user experiences. If users do not want their data to be downloaded, the Cookies menu that appears when entering the portal allows them to disable this option.
Social networks, above all Facebook, can use the information collected on the portal to make measurements, set the target audience and even better advertising material. The connection between the portal and Facebook is done in order to find relevant new users and improve the experience of existing ones.
Information relating to user transactions is collected automatically. This means:
When paying for selected services on the portal, users are required to provide the necessary information, on the basis of which the transaction will be executed. The user is obliged to submit the following:
All information provided will be used only for the purpose of conducting financial transactions. The Bookaweb.com portal guarantees that the data will be protected from misuse or sharing with a third party.
The improvement of the platform is due to the measurement of user activity, site traffic and the percentage of successfully completed visitor inquiries. A better user experience means that the data we collect allows us to provide you with faster service and display content that is relevant and in line with your interests.
All data collected will be used exclusively for the stated purposes and will not be used in a manner that violates the prescribed law on user data protection.
The exchange of user data can only be done with a third party (Google, Facebook), in order to increase the number of visits to the site, a better user experience or the generation of new customers.
If you want to stop sharing this information, you need to turn off sharing options in your Google and Facebook accounts. You can also do that by filling out the contact form on our portal.
Based on the contract made with the owners of accommodation facilities, and in order to perform the items listed in them, we are obliged to share the necessary user information.
When booking, in order to improve the quality and speed of service, it is necessary to exchange information taken from users. This implies the following situations:
Bookaweb.com reserves the right to exchange user data within companies or websites that are also owned by the portal.
When logging in to the site, there is the possibility of access through accounts that users have within other companies: Facebook, Google. This allows the site to use the data and display some of it on the profile you have opened on our site.
The following sites are automatically transferred:
Links posted by users, that lead to other platforms, such as Google Maps, Google Earth, develop communication between portals. During the communication, data exchange necessarily takes place. Our portal is not responsible for the collection of your data. On that occasion, these platforms take responsibility.
Users have the right to request that all collected information and the rules of use of the platform do not apply to them. To activate this option, users are required to verify their identity.
If your account is linked to accounts on other platforms: Facebook, Google, you are after entering the portal allowed to change your profile settings
If you do not find relevant options in the settings, you can at any time ask us to change all your information, which was previously entered on the portal.
Users have the full right to ask us for a copy of all information we hold about you. You need to indicate the required steps in the contact form and you will receive their execution as soon as possible.
Deleting your user account
Deleting a user account from the Bookaweb.com portal can be done by sending an official request via email. The user can contact the portal at the e-mail address firstname.lastname@example.org to inform of their request to remove their user account from the portal. The user will be notified in a timely manner about the completion of the deletion process.
Saving your data
The portal Bookaweb.com reserves the right to retain a certain amount of information even after deleting the user account. In general, information regarding the account and activities performed by users on the portal will be preserved, such as reservations or reviews about apartments. This information will only be used to provide a better experience, user safety, or for legal purposes. This information will not be shared with third parties by the Bookaweb.com portal.
To resolve all complaints, objections and ambiguities, you can contact us via contact forms on the portal.
If some information changes or some user data is stolen, feel free to contact us at any time.