Hotel Zendero Tulum

Hotels
Venus Oriente , Tulum , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Airport shuttle
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited breakfast options
Some amenities require maintenance

Categories

Cleanliness
8.03
Some reviews highlight dirt and cleanliness issues.
Service
9.2
Friendly staff mentioned positively in multiple reviews.
Location
9.24
Great location with accessible amenities nearby.
Room Quality
8.69
Rooms are generally comfortable but with some size complaints.
Amenities
8.42
Pool area and facilities are generally appreciated, though some improvements noted.
Value for Money
8.68
Good value considering location and amenities.
Food and Beverage
7.73
Breakfast options are limited with some dissatisfaction reported.
Overall Experience
8.8
Overall a good experience but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:00

Property Description

Prime Location in Tulum: Hotel Zendero Tulum is centrally located, making it convenient for guests to explore the vibrant city.

Luxurious Amenities: Guests can enjoy free WiFi, a refreshing outdoor pool, and complimentary private parking, ensuring a comfortable stay.

Nearby Attractions: Explore the rich history of Tulum with the archeological site only 3.3 km away and easy access to transportation hubs.

Book your stay at Hotel Zendero Tulum now for a perfect blend of convenience and luxury.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.03
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.42
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
M
Martinez • family_with_children • mx
10
Pros:

Disfrutamos la alberca! Maravillosa

2026-03-17 • via Nuitee
T
Thomas • couple • mx
9
2026-03-06 • via Nuitee
D
DANIEL • extended_group • mx
8
Pros:

Bien

Cons:

Muy Austero

2026-01-19 • via Nuitee
A
Antonela • family_with_children • ar
10
2026-01-19 • via Nuitee
G
Greta • extended_group • it
5
2026-01-19 • via Nuitee
A
Aouilk-Jaiyeola • couple • gb
8
2026-01-13 • via Nuitee
R
Roberto • family_with_children • mx
7
2026-01-12 • via Nuitee
P
Perez • solo_traveller • us
10
Pros:

Las personas son muy amables 😊

2026-01-08 • via Nuitee
M
Michaela • solo_traveller • at
5
Needs a lot of improvement.
Pros:

The beds were comfortable and the pool area looked nice though I did not get a chance to use it.
Quiet location.

Cons:

The road leading to the property is a mess: full of huge potholes filled with water.
My room did not have a view (other than a wall) and was very loud due to noise from the hallway.
There was no hot water in the shower on either day (one day it was cold, the other day it was lukewarm). There was water spraying everywhere from the broken shower head.
My room was not cleaned while I was there.

2026-01-07 • via Nuitee
L
Laura • family_with_children • mx
6
Tienen áreas de oportunidad.
Pros:

Cuál desayuno? Estaba incluído y no hubo

Cons:

Actitud de la recepcionista y uno más (el del domingo)
La calle llena de enormes charcos (zenotes)

2025-09-20 • via Nuitee
S
Sara Beatriz • family_with_children • mx
7
Pros:

Mattress, mini fridge, swimming pool, breakfast

Cons:

Dirt area sun bed and lounge, cigar ash in the floor and stairs to get to the swimming pool

2025-09-05 • via Nuitee
J
JAVIER SM • solo_traveller • mx
8
2025-09-02 • via Nuitee
S
sylvio • family_with_children • de
8
Pros:

Freundliches Personal.
Alles sehr sauber.
Koffer konnten bis zur Abfahrt am Nachmittag im Hotel bleiben.

Cons:

Leider kein Lift bzw. kein Kofferservice.
Koffer mussten selbst ins Zimmer zwei Etagen hoch und runter transportiert werden.
Das war für uns anstrengend.

2025-08-22 • via Nuitee
W
Wilson • extended_group • us
10
Good locations
Pros:

Location

Cons:

Road that is on, not finished lots of big bumps. I don’t blame the hotel as much as the city/county

2025-08-20 • via Nuitee
B
Benedetta • couple • it
8
Bello…eccetto la colazione
Pros:

La struttura è nuova e accogliente e ha una buona posizione

Cons:

L’indirizzo non corrisponde a quello di Booking. La colazione prevede solo un toast e un succo di frutta…e ci è stata servita dopo quasi un or di attesa

2025-08-16 • via Nuitee
O
Odry • family_with_children • de
6
Pros:

Das Personal war sehr nett und der Pool auf dem Dach zwar klein aber überraschend leer und gut.

Cons:

Das Zimmwr war klein für 4 Leiute.. Die Dachterrasse hätte durch eine funktionierende Bar aufgewertet werden können.

2025-08-15 • via Nuitee
G
Gonzalez • family_with_children • mx
9
2025-08-12 • via Nuitee
Y
Yeny • family_with_children • mx
10
Bueno
Pros:

Ambiente cómodo, tranquilo y familiar.

Cons:

El acceso, calle rota sin pavimentar

2025-08-08 • via Nuitee
M
Maria • family_with_children • es
10
Bueno, bonito y a buen precio
Pros:

La zona de la piscina y la habitación, sobre todo la ducha y las camas.

Cons:

Los charcos en la calle de entrada, pero entiendo que no es asunto suyo.

2025-08-02 • via Nuitee
I
Izaskun • extended_group • es
10
2025-07-28 • via Nuitee