Zendero Tulum

Hotels
•
Independent
8.6 (307 reviews)
Calle Venus Oriente Super Manzana 27, Lote 2 Entre av. Coba y Escorpion Sur, Tulum, QROO, 77760 , Tulum , MX
52-984-1644788

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Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Free self parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited breakfast options
Some amenities require maintenance

Categories

Cleanliness
8.03
Some reviews highlight dirt and cleanliness issues.
Service
9.2
Friendly staff mentioned positively in multiple reviews.
Location
9.24
Great location with accessible amenities nearby.
Room Quality
8.69
Rooms are generally comfortable but with some size complaints.
Amenities
8.42
Pool area and facilities are generally appreciated, though some improvements noted.
Value for Money
8.68
Good value considering location and amenities.
Food and Beverage
7.73
Breakfast options are limited with some dissatisfaction reported.
Overall Experience
8.8
Overall a good experience but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:00

Property Description

Welcome to Zendero Tulum, your perfect getaway nestled in the heart of Tulum's vibrant city center.

Recreation and Relaxation: Dive into our sparkling outdoor pool or enjoy the scenic surroundings while renting a bicycle to explore local attractions. The beach is just a shuttle ride away, making sun-soaked days effortless.

Comfortable Accommodations: Each of our 17 air-conditioned rooms features Select Comfort beds, LCD televisions, and complimentary Wi-Fi, ensuring you stay cozy and connected during your visit.

Convenience at Your Fingertips: Our dedicated concierge services and a 24-hour front desk are here to assist you with laundry, luggage storage, and airport shuttles for an easy transition from travel to tranquility.

Experience the magic of Tulum—book your stay at Zendero Tulum today!

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 307 reviews
Cleanliness: 8.03
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.42
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
T
Thomas • couple • mx
9
2026-03-06 • via Nuitee
G
Greta • extended_group • it
5
2026-01-19 • via Nuitee
A
Antonela • family_with_children • ar
10
2026-01-19 • via Nuitee
D
DANIEL • extended_group • mx
8
Pros:

Bien

Cons:

Muy Austero

2026-01-19 • via Nuitee
A
Aouilk-Jaiyeola • couple • gb
8
2026-01-13 • via Nuitee
R
Roberto • family_with_children • mx
7
2026-01-12 • via Nuitee
P
Perez • solo_traveller • us
10
Pros:

Las personas son muy amables 😊

2026-01-08 • via Nuitee
M
Michaela • solo_traveller • at
5
Needs a lot of improvement.
Pros:

The beds were comfortable and the pool area looked nice though I did not get a chance to use it.
Quiet location.

Cons:

The road leading to the property is a mess: full of huge potholes filled with water.
My room did not have a view (other than a wall) and was very loud due to noise from the hallway.
There was no hot water in the shower on either day (one day it was cold, the other day it was lukewarm). There was water spraying everywhere from the broken shower head.
My room was not cleaned while I was there.

2026-01-07 • via Nuitee
L
Laura • family_with_children • mx
6
Tienen áreas de oportunidad.
Pros:

Cuál desayuno? Estaba incluído y no hubo

Cons:

Actitud de la recepcionista y uno más (el del domingo)
La calle llena de enormes charcos (zenotes)

2025-09-20 • via Nuitee
S
Sara Beatriz • family_with_children • mx
7
Pros:

Mattress, mini fridge, swimming pool, breakfast

Cons:

Dirt area sun bed and lounge, cigar ash in the floor and stairs to get to the swimming pool

2025-09-05 • via Nuitee
J
JAVIER SM • solo_traveller • mx
8
2025-09-02 • via Nuitee
S
sylvio • family_with_children • de
8
Pros:

Freundliches Personal.
Alles sehr sauber.
Koffer konnten bis zur Abfahrt am Nachmittag im Hotel bleiben.

Cons:

Leider kein Lift bzw. kein Kofferservice.
Koffer mussten selbst ins Zimmer zwei Etagen hoch und runter transportiert werden.
Das war für uns anstrengend.

2025-08-22 • via Nuitee
W
Wilson • extended_group • us
10
Good locations
Pros:

Location

Cons:

Road that is on, not finished lots of big bumps. I don’t blame the hotel as much as the city/county

2025-08-20 • via Nuitee
B
Benedetta • couple • it
8
Bello…eccetto la colazione
Pros:

La struttura è nuova e accogliente e ha una buona posizione

Cons:

L’indirizzo non corrisponde a quello di Booking. La colazione prevede solo un toast e un succo di frutta…e ci è stata servita dopo quasi un or di attesa

2025-08-16 • via Nuitee
O
Odry • family_with_children • de
6
Pros:

Das Personal war sehr nett und der Pool auf dem Dach zwar klein aber überraschend leer und gut.

Cons:

Das Zimmwr war klein für 4 Leiute.. Die Dachterrasse hätte durch eine funktionierende Bar aufgewertet werden können.

2025-08-15 • via Nuitee
G
Gonzalez • family_with_children • mx
9
2025-08-12 • via Nuitee
Y
Yeny • family_with_children • mx
10
Bueno
Pros:

Ambiente cómodo, tranquilo y familiar.

Cons:

El acceso, calle rota sin pavimentar

2025-08-08 • via Nuitee
M
Maria • family_with_children • es
10
Bueno, bonito y a buen precio
Pros:

La zona de la piscina y la habitación, sobre todo la ducha y las camas.

Cons:

Los charcos en la calle de entrada, pero entiendo que no es asunto suyo.

2025-08-02 • via Nuitee
V
Vidal Valencia • couple • mx
9
Pros:

La alberca tiene buen tamaño y el área está ideal para disfrutar después de un día de paseo

Cons:

El servicio de internet era lento

2025-07-28 • via Nuitee
I
Izaskun • extended_group • es
10
2025-07-28 • via Nuitee