Holiday Inn Express & Suites Phoenix East - Gilbert by IHG

Hotels
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Holiday Inn Express
9.4 (171 reviews)
5285 E Baseline Rd, Gilbert, Arizona, 85234 , Gilbert , US
1-480-2188000

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Pets allowed

Facilities

Free breakfast
Firepit
Free WiFi
24-hour front desk
Outdoor pool - seasonal
Elevator
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Pool umbrellas
See all facilities

Review Highlights

Pros:
Very clean
Helpful staff
Great location
Excellent breakfast
Cons:
Some service issues at check-in
Bathroom cleanliness could be improved

Categories

Cleanliness
9.29
The reviews frequently mention clean rooms and a clean environment, indicating a high standard of cleanliness.
Service
9.76
Many reviews highlight friendly and helpful staff, providing a high level of service during the stay.
Location
9.3
Positive feedback on the hotel's convenient location near shops and restaurants adds to the favorable sentiment about location.
Room Quality
9.25
Guests noted clean, comfortable, and spacious rooms, showing good room quality overall.
Amenities
9.28
The hotel offers great amenities, including a good breakfast and a workout facility, contributing positively to the stay.
Value for Money
9.24
The affordability of the hotel considering its quality and services indicates good value for money.
Food and Beverage
9.29
Breakfast received high praise, contributing positively to the food and beverage experience.
Overall Experience
9.76
The overall consensus reflects a very positive experience, with many guests expressing their desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:25

Property Description

Recreational Opportunities

Enjoy a spa tub, 24-hour fitness center, and seasonal outdoor pool.

Complimentary Amenities

Stay connected with free WiFi, indulge in a buffet breakfast, and utilize business services.

Convenient Location

Close to medical centers, golf courses, and museums; with various nearby airport options.

Make a reservation at Holiday Inn Express & Suites Phoenix East - Gilbert for a convenient and comfortable stay.

Important information:

  • Pool access available from 7 AM to 10 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pet max weight (per pet) in lb is 30

See all policies

Location

Guest Reviews

9.4
Based on 171 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 9.25
Amenities: 9.28
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.76
M
mariann • family
10
Pros:

Very clean!

2025-10-12 • via Nuitee
E
Elizabeth
10
Pros:

Easy to book, clean, comfortable, affordable and convenient to many shops, restaurants, etc.

2025-10-09 • via Nuitee
D
Donna • family
10
Pros:

Clean and quiet. Good breakfast. Would definitely stay there again.

2025-10-06 • via Nuitee
K
Katherine Isabella
10
Pros:

Clean room & safe environment!

2025-10-05 • via Nuitee
M
Maried
10
Pros:

The room was clean and neat. Excellent breakfast and facilities.

2025-10-03 • via Nuitee
K
Kenneth
10
Pros:

Great all around

2025-10-02 • via Nuitee
A
Alex
10
Pros:

Front desk staff very helpful getting me checked in early and got me a more convenient room for visiting with a very old relative.

2025-10-02 • via Nuitee
S
Stacey
10
Pros:

Everything about this hotel was excellent. It's clean, has a very good workout facility, and an excellent breakfast.

2025-09-30 • via Nuitee
D
Denise • family
4
Pros:

Check in staff was rude and couldn’t direct us to any close restaurants but when we got in the car and starting we found at least 10 within 1 mile

2025-09-29 • via Nuitee
K
Kathleen • family
8
Pros:

No staff on check out. Tried to check out on app but was unsuccessful

2025-09-29 • via Nuitee
R
Roxana • family
10
Pros:

Inside laundry was great . Normally I don’t need to use a laundry but this time reined and my dins shows got wet and the Lau dry was super convenient

2025-09-29 • via Nuitee
L
Larkin
10
Pros:

This is located in a great area. Easy access to restaurants, off the main road. The staff is wonderful and very helpful. Our room was clean, well maintained and comfortable. I would definitely stay here again.

2025-09-23 • via Nuitee
D
Danah • family_with_children
10
Pros:

The staff all were extremely helpful. Our room was ready early and they were able to accommodate checking us in early. The amenities were clean and well cared for. I would visit this hotel again.

2025-09-23 • via Nuitee
D
Dorothy • family
10
Pros:

Clean nice pool good breakfast

2025-09-22 • via Nuitee
M
Michelle • family
10
Pros:

Breakfast was good, the front desk and cleaning staff were really nice

2025-09-20 • via Nuitee
A
alyssa
10
Pros:

Per friendly

2025-09-19 • via Nuitee
C
Cory • partner
10
Pros:

Excellent place to stay

2025-09-16 • via Nuitee
A
Alexandra • partner
10
Pros:

Staff was very friendly. Clean rooms, comfortable bed and large spacious rooms.

2025-09-13 • via Nuitee
L
Linda • family
8
Pros:

We had a nice 3 day stay - the staff was very kind and the breakfast was great.

2025-09-13 • via Nuitee
M
Michel • partner
10
Pros:

Beautiful hotel! Nice bed, large TV and nice big bathroom!

2025-09-10 • via Nuitee