Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Charming atmosphere
Friendly staff
Cons:
Inconsistent service experience
Lack of certain amenities

Categories

Cleanliness
9.01
The hotel is described as very clean and well-maintained, but there was a mention of slightly outdated bathrooms, affecting the overall impression.
Service
8.48
Most service comments were positive, but one review highlighted poor experience with the receptionist, bringing down the score.
Location
10
The hotel is praised for its excellent location in St Gervais, near the main square and attractions.
Room Quality
8.47
Rooms are cozy and well-decorated, but the lack of some amenities (like coffee in the room) was noted.
Amenities
9
Some amenities were lacking (like shampoo), but overall the offerings were satisfactory.
Value for Money
9.46
Guests felt the experience was worth the price for a small boutique hotel.
Food and Beverage
9.51
Breakfast is frequently mentioned as excellent and well-balanced.
Overall Experience
9.69
Overall sentiment is very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:38

Property Description

Charming Chalet at the Foot of Mont-Blanc

Comfortable Guest Rooms with Private Bathroom
Experience cozy accommodations in spacious guest rooms equipped with private bathrooms for your convenience.

Relaxing Fireplace and Warm Atmosphere
Unwind by the crackling fireplace and immerse yourself in the inviting ambiance of Coeur des Neiges after a day of adventure on the slopes.

Ideal Location for Ski Enthusiasts
Located near the ski Évasion Mont Blanc, our chalet offers easy access to a variety of activities including fitness, balneotherapy, hiking, and skiing.

Experience the beauty of Saint-Gervais from the comfort of Coeur des Neiges. Book now for an unforgettable mountain getaway.

Important information:

If you plan to arrive between 18:00 and 21:00, please contact the hotel in advance.

Check-in after 21:00 is not possible.

Guests are requested to indicate any bedding preferences (1 double or 2 single beds) in the comments box when reserving.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 11 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 118 reviews
Cleanliness: 9.01
Service: 8.48
Location: 10
Room Quality: 8.47
Amenities: 9
Value for Money: 9.46
Food and Beverage: 9.51
Overall Experience: 9.69
J
Julien • couple • fr
8
Excellent hôtel globalement que nous recommandons avec quelques bémols à rectifier vs le prix global
Pros:

Excellent établissement, bien placé et que nous recommandons (nous l'avons signalé à notre départ). Établissement de qualité jusqu'en dans les détails (nous l'avons répété à notre hôte). L'hôte justement (Sébastien), est très présent, adorable, serviable et aux petits soins pour ses clients. "L'apéro" est une belle expérience, servi par Sébastien avec générosité accompagné de produits locaux excellent (le Gin local est excellent), et très agréable devant la cheminé (on se sent chez soi !). La literie est sincèrement excellente malgré l'absence d'un lit double comme réservé et demandé (pour un couple pas top).

Cons:

Seuls 3 bémols : L'absence de volets dans notre chambre (seuls des rideaux occultants sont présents, ne permettant pas l'obscurité pleine et entière), la connexion internet (très) compliquée (dans le lobby surtout), et le choix très limité du petit déjeuner, malgré la qualité de quelques produits locaux... et donc l'absence d'un lit double comme réservé et demandé (pour un couple pas top).

2026-02-10 • via Nuitee
G
gérald • couple • fr
8
Très agréable découverte de Saint Gervais Les Bains et de l'hôtel Cœur Des Neiges
Pros:

Un très bel accueil dans cette hôtel où l'on se sent bien

Cons:

Le petit déjeuner qui se termine trop tôt

2026-02-08 • via Nuitee
M
Michaella • extended_group • fr
8
Pros:

Le gérant est amical et serviable, les chambres sont très propres et l'emplacement est idéal !

2026-01-26 • via Nuitee
K
Kim • couple • fr
10
2026-01-18 • via Nuitee
M
Myriam • extended_group • ch
10
Pros:

Chouette petit hôtel , très bien situé au calme

2026-01-18 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
So friendly and welcoming
Pros:

Pretty and cosy

2026-01-15 • via Nuitee
M
Martin • couple • gb
9
Would definitely come again
Pros:

Excellent central location with free car park very nearby. Very comfy beds. Friendly and cosy ambience

Cons:

All excellent

2026-01-14 • via Nuitee
A
Anne-sophie • solo_traveller • fr
9
Pros:

L'emplacement, le lieu très joliment décoré, chambres cocooning, l'accueil.

Cons:

Le petit déjeuner manque peut être un peu de choix

2026-01-12 • via Nuitee
C
Charles • family_with_children • ch
8
2026-01-11 • via Nuitee
C
Caroline • family_with_children • ch
9
Little gem of a hotel perfect location for the village and the ski bus to the telecabone.
Pros:

Lovely cozy atmosphere, great service and great location

Cons:

Room was a little cold the first night but it was exceptionally cold outside also

2026-01-09 • via Nuitee
C
CORREARD • solo_traveller • fr
9
2025-12-25 • via Nuitee
T
Thierry • couple • fr
8
2025-12-21 • via Nuitee
S
Stéphane lymbéris • couple • fr
9
Pros:

Hotel de charme avec peu de chambres. Ambiance cosy.

2025-12-19 • via Nuitee
M
Marta • extended_group • ch
10
I recommend!
Pros:

Location is excellent. The person at the reception is exceptionally welcoming. He explained to us all the possible things we could do and gave is tips for restaurants and so on. There was a misunderstanding in the booking about having 2 individual beds and he accommodated our request very quick. A big thanks. The breakfast is also very good!

Cons:

The bed was a bit too soft for my taste.

2025-12-14 • via Nuitee
L
Laurent • extended_group • fr
8
2025-12-09 • via Nuitee
R
Richard • family_with_children • fr
8
2025-11-28 • via Nuitee
D
didier • couple • fr
8
2025-11-23 • via Nuitee
W
weilenmann • couple • ch
10
2025-11-23 • via Nuitee
M
Michael • couple • fr
10
Pros:

Le cadre, l'emplacement, idéal dans St Gervais.
Petit établissement de charme, personnel accueillant et très aimable.

Cons:

Rien

2025-11-12 • via Nuitee
L
Lisa • couple • fr
8
Joli séjour
Pros:

L’hôtel est vraiment très mignon, propre et bien située. Les chambres sont cosy.

Cons:

La salle de bain un peu vieillotte mais fonctionnelle

2025-11-12 • via Nuitee