Garner Hotel Clarksville Northeast by IHG

Hotels
•
Garner
8.2 (292 reviews)
230 Cracker Barrel Drive , Clarksville , US
+1 931-919-2440

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (Chris, Ashley, Nikki)
Clean rooms for many guests
Good coffee
Complimentary breakfast
Pet friendly
Indoor pool
Nice bathroom amenities
Convenient location
Good value for price
Cons:
Black mold and serious cleanliness incidents reported
Musty/damp odors in some rooms
Empty soap/lotion dispensers
Pool chlorine smell / low pool water
Noisy (highway traffic, late-night guests/kids)
Blood in bathroom reported by a guest
$50/night pet fee considered high by some
Inconsistent breakfast quality
Some guests felt ignored when reporting issues

Categories

Cleanliness
6.5
Mixed reports: several guests praised the hotel as very clean and smelling fresh, but multiple serious complaints (black mold in rooms/hallways, blood in a bathroom, musty/damp odors, and empty soap/lotion dispensers) lower the overall cleanliness sentiment.
Service
9.5
Strong positive sentiment for staff: multiple mentions of exceptional employees (Chris, Ashley, Nikki) who were welcoming, accommodating (late checkout) and helpful; one report of being ignored when raising improvement concerns.
Location
8
Generally convenient location (one reviewer explicitly cited location/McLean), but some guests reported highway noise and late-night disturbances which reduced the location score for those stays.
Room Quality
7
Mixed room quality: some guests found rooms excellent for the price and enjoyed the shower and bathroom space; others reported musty odors, dampness, mold in ceilings/bedding/vents, small room size, and strong chlorine smell from the pool affecting rooms.
Amenities
9.2
Bathroom amenities and complimentary toiletries were praised (fragrant soap/conditioners); pet-friendly policy, indoor pool and standard breakfast offerings add value. Some issues noted (empty dispensers, low pool water/chlorine smell) but overall amenities sentiment is positive.
Value for Money
8.5
Several guests called the room excellent for the price and a good quick-stay value; one guest felt the $50/night pet fee was high. Overall perceived as good value with a few caveats.
Food and Beverage
8.4
Mixed but leaning positive: coffee received multiple strong mentions and some guests liked the eggs; breakfast was described as average or standard fare by others and a few said it could use improvement.
Overall Experience
8.5
Most stays were described positively due to friendly staff, cleanliness for many guests, and good value; however, a minority of severe issues (mold, blood, strong odors, noisy nights) created notable negative exceptions to otherwise positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Convenient Location
Situated near popular attractions like Dunbar Cave and Customs House Museum.

Comfortable Rooms
Air-conditioned rooms with free WiFi, desk, TV, and hairdryer for a relaxing stay.

Relaxing Amenities
Enjoy a buffet breakfast, shared lounge, sun terrace, and 24-hour front desk for your convenience.

For a comfortable and convenient stay in Clarksville, book Garner Hotel Clarksville Northeast now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 292 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8
Room Quality: 7
Amenities: 9.2
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.5
T
Teresa • family_with_children • us
5
Nice but lacking in service! 🙁
Pros:

It was clean enough to suit me & I'm kind of picky.

Cons:

The soap dispenser at the bathroom sink was empty. I went downstairs to get another bottle (even though I had been on the road for 14 hours & was dead tired but you have to have soap!)
I took my shower before bed & was going to lotion my very dry legs & the lotion dispenser in the bathroom was also empty!! 🙁 One empty bottle ~ okay. Two ~ not acceptable! Do the cleaning people check them when they clean?
My guess is *NO*!!!

2026-10-28 • via Nuitee
J
Jacob • couple • us
10
Pros:

Staff are amazing so is breakfast and so McLean

2026-10-26 • via Nuitee
L
Lanorris • couple • us
10
It was somewhere to lay down
Pros:

Inside pool

Cons:

The kids running all around the hotel after 10pm . That’s why I checked out

2026-10-08 • via Nuitee
A
ann • couple • us
10
Super clean. New facility great staff, decent breakfast( standard breakfast fare).
Pros:

Very very clean. Place smelled great just walking in the door!

Cons:

We liked everything about the property

2026-09-09 • via Nuitee
K
Karen • couple • us
7
The stay was good, breakfast was average coffee was great.
Pros:

Pet friendly.

Cons:

The room had a very musty odor

2026-09-09 • via Nuitee
P
PATRICK • couple • us
7
Without a refund I would strive for an better overall experience next time.
Pros:

It was relatively clean, even though there were what I believe were prostitutes in the lobby.

Cons:

It was extremely noisy with the highway traffic. I asked for a quiet room after we have just driven 10 hours. The next morning when I suggested improvements could have been made to our stay, I was completely ignored.

2026-09-08 • via Nuitee
P
Patrick • couple • us
6
Pros:

Location

Cons:

Blood in the bathroom, very damp in the room

2026-09-08 • via Nuitee
L
Lisa • family_with_children • us
1
Tear it down.
Pros:

Chris was awesome, but the hotel was FULL of black mold. There was evidence of it in the lobby and hall ways, the first room we were put in, 219, was FULL of mold. It was all over the ceiling in the sleeping area, on the bedding, on the skirting of the boxsprings, all over in the bathroom, the air conditioner vents, intake, and filters were all covered in mold. The filters were filthy. It was the worst hotel room i have ever seem as far as mild was concerned, absolutely unacceptable. My sister and her daughter both have ling diseases and this was a situation that could have put them in an emergency room that very night has we even attempted to stay.
Chris then moved us to room 209, it was better, but still had mold starting to grow on the ceiling of the sleeping area and in the bathroom. Given that it was after midnight and we were exhausted, our options were limited on where to stay. We opted to hope for the best, all waking up with sore throats and sinus issues.

Cons:

Only Chris

2026-09-04 • via Nuitee
M
McCreight • family_with_children • us
10
Great hotel for a quick night stay!
Pros:

The room was excellent for the price.

Cons:

Breakfast was not good.

2026-08-24 • via Nuitee
L
Lowe • solo_traveller • us
1
Pros:

The shower

Cons:

That the pool water was low and you can smell the chlorine in the room it was burning my eyes. Breakfast could use some help.

2026-08-17 • via Nuitee
D
Derrick • couple • us
10
2026-08-16 • via Nuitee
J
Juliana • extended_group • us
7
2026-08-14 • via Nuitee
T
Timothy • couple • us
10
2026-08-03 • via Nuitee
L
Laura • couple • us
10
Pros:

Pet friendly and clean hotel.

2026-08-02 • via Nuitee
M
Melisha • solo_traveller • us
8
2026-08-02 • via Nuitee
N
Nathan • family_with_children • um
8
Above average with friendly front desk, complimentary breakfast and incredible bathroom amenities.
Pros:

The staff was amazing, especially Nikki. And they allowed us to check out late. Another bonus. The bathroom was spacious and had fragrant body soap and conditioners.

Cons:

The room was a little small, even for a king. And the breakfast was good, but not anything exceptional.

2026-07-07 • via Nuitee
T
Trisha • extended_group • us
1
2026-06-30 • via Nuitee
L
Linda • family_with_children • us
10
they were very accomadiating to pets, however I feel $50 a night for them is high, the room was nice
Pros:

we didn't do breakfast. it all was pre done eggs, bacon, biscuits. in a warmer. no employees around.

2026-06-23 • via Nuitee
T
Teresa • solo_traveller • us
9
Pros:

Friendly, clean, comfortable

2026-06-21 • via Nuitee
D
Dianna • couple • us
10
2026-06-18 • via Nuitee