Mercure Zürich City

Hotels
•
Mercure
8.2 (4473 reviews)
Vulkanstraße 108b , Zürich , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Cons:
Billing issues
Missing room amenities

Categories

Cleanliness
8.36
Numerous reviews highlight the cleanliness of the rooms.
Service
8.63
The staff was mentioned as friendly and attentive, though there were some billing issues.
Location
8.17
Generally convenient with access to public transport, though some found it not very centrally located.
Room Quality
8.02
Rooms were described as good and spacious, but some had issues with the amenities provided.
Amenities
7.85
Some amenities were lacking, such as a fridge and coffee maker in the room.
Value for Money
8.21
Overall good value considering amenities and location.
Food and Beverage
8.36
Breakfast and bar options were positively noted.
Overall Experience
8.03
General satisfaction with the stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:20

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Mercure Zürich City with air-conditioned rooms offering stunning city views, free WiFi, and modern amenities like a flat-screen TV and a private bathroom.

Wellness and Fitness Facilities
Unwind and recharge at our hotel's fitness centre, sauna, and spa centre. Relax on the terrace or enjoy a delicious meal at the on-site restaurant after a day of exploring Zürich.

Convenient Location
Perfectly situated in the Altstetten district, our hotel is just a short distance from popular attractions like the Swiss National Museum and Main Railway Station Zurich. With private parking available and multilingual staff at your service 24/7, your stay with us will be seamless.

Book now for an unforgettable stay at Mercure Zürich City!

Important information:

When booking 5 rooms or more, different group policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 14 years old and over stay for CHF 25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 4473 reviews
Cleanliness: 8.36
Service: 8.63
Location: 8.17
Room Quality: 8.02
Amenities: 7.85
Value for Money: 8.21
Food and Beverage: 8.36
Overall Experience: 8.03
J
Joachim • solo_traveller • de
5
Hotel richtig gut, modern und zweckmäßig, allerdings zu wenig Service Personal!
Pros:

Gute Lage und Ausstattung, ordentliches Frühstück.

Cons:

Nach der ersten Nacht war mein Zimmer nicht gemacht. Ich wurde beim Check-in nicht darauf aufmerksam gemacht, dass ich eine Reinigung extra anfordern muss. Dies ist ohnehin ein Unding! Eine tägliche Reinigung muss selbstverständlich zu den Leistungen gehören. Außerdem ist wie beim letzten Mal zu wenig Personal am Cheick-in/out. Hier müssen, zumindest in den Hauptzeiten 3 Counter geöffnet sein, eine 20 m lange Schlange ist totally unacceptable! Hier wird am Personal bzw. Service, sprich, an der falschen Stelle, gespart, dies entspricht nicht meinen Erwartungen!

2026-03-28 • via Nuitee
M
Marcell • couple • at
10
2026-03-28 • via Nuitee
A
Aysha • solo_traveller • de
9
2026-03-28 • via Nuitee
A
Alina • couple • de
10
2026-03-27 • via Nuitee
S
Salomo • couple • ch
8
2026-03-27 • via Nuitee
T
Tobias • couple • at
10
Ideal für unsere Städtereise
Pros:

Lage, Frühstück, Personal

2026-03-27 • via Nuitee
K
Kneidinger • solo_traveller • at
10
2026-03-26 • via Nuitee
K
Kulani • couple • fr
9
Excellent place to stay, breakfast could be better for the price.
Pros:

Very good location (right next to a Coop). Room was small but comfortable. We are a family of 3. Clean, and beds comfortable, excellent bathroom.

Cons:

Very expensive. The breakfast was not worth the price.

2026-03-26 • via Nuitee
A
Abdelghani • family_with_children • ch
7
Pros:

النزل قريب من محطة القطار و موقف الحافلات ٠ استقبال ودود غرفة واسعة و نضيفة
انصح به ٠
Das Hostel liegt in der Nähe von Bahnhof und Bushaltestelle. Freundlicher Empfang, geräumiges und sauberes Zimmer.

Ich kann es empfehlen.................... ;))

2026-03-26 • via Nuitee
B
Bora • couple • ch
10
Pros:

Great hotel, as always!

2026-03-25 • via Nuitee
K
Krystian • couple • de
10
Pros:

Alles! Wir haben ein kostenloses Zimmerupgrade bekommen und die Sauna und Spa war herrlich.
Sehr nah am Bahnhof

Cons:

-

2026-03-24 • via Nuitee
R
Roberto • family_with_children • ch
10
2026-03-24 • via Nuitee
A
Anais • solo_traveller • fr
6
2026-03-24 • via Nuitee
M
Mavisan • solo_traveller • ch
10
2026-03-24 • via Nuitee
I
Irma • couple • ch
9
Perfekt für einen Kurzaufenthalt, mit hervorragendem Frühstück schön Wellnessbereich. mit
Pros:

Modernes Hotel, perfekt für einen entspannten Aufenthalt.Tolles Personal.

2026-03-23 • via Nuitee
I
ITALO • couple • br
10
2026-03-23 • via Nuitee
M
Mehmet Fatih • family_with_children • tr
7
2026-03-23 • via Nuitee
N
Nunzia • extended_group • it
9
Pros:

Camera silenziosa nonostante la vicinanza alla stazione, pulizia, disponibilità parcheggio.
Staff gentilissimo

2026-03-23 • via Nuitee
R
Ruberto • couple • it
10
2026-03-23 • via Nuitee
A
Ariane • couple • im
10
Amazing hotel with amazing breakfast
Pros:

Hotels close to train station, room was amazing and breakfast was fantastic

Cons:

Had 2 silverfish in the toilet, had to report this to the reception, need to check thoroughly the supplies being place in the room as maybe the insect will be of health issue

2026-03-22 • via Nuitee