Ciala Resort Hotels In Kisumu

Hotels
8.7 (210 reviews)
Daraja-Mbili , Kisumu , KE
254-70-5333555

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Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Newspapers in lobby (surcharge)
Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Good food
Clean rooms
Cons:
Check-in confusion
Room accessibility issues
Pricing miscommunication

Categories

Cleanliness
8.75
The room is very clean with everything you need.
Service
9.12
All the staff are very kind.
Location
9.06
Beautiful hills behind the hotel and nice surroundings.
Room Quality
8.51
Room phone wasn’t working, noted the need for improvements.
Amenities
8.54
Ambience and use of technology were appreciated.
Value for Money
8.29
Some pricing issues mentioned during check-in.
Food and Beverage
8.55
Food was exceptional, though some remarked on costs.
Overall Experience
8.81
Had an enjoyable stay overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:43

Property Description

Luxurious Spa Services - Indulge in soothing massages, revitalizing body treatments, and refreshing facials at our full-service spa. Relax and rejuvenate in style.

Recreational Delights - Dive into relaxation with our outdoor pool, sauna, and well-equipped fitness center. Enjoy a leisurely swim, unwind in the sauna, or keep up with your fitness routine during your stay.

Gourmet Dining and Business Facilities - Savor delectable dishes at our 2 restaurants, order room service, or unwind with a drink at the bar/lounge. Our hotel also offers excellent business amenities including a business center, event spaces, and more.

Book your stay at Ciala Resort Hotels In Kisumu and experience the epitome of comfort and luxury. Start your journey to relaxation and rejuvenation today!

Important information:

* Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.7
Based on 210 reviews
Cleanliness: 8.75
Service: 9.12
Location: 9.06
Room Quality: 8.51
Amenities: 8.54
Value for Money: 8.29
Food and Beverage: 8.55
Overall Experience: 8.81
M
Mina • family_with_children • ke
8
2026-02-24 • via Nuitee
N
Nick Cars • couple • de
7
2026-01-27 • via Nuitee
D
Daiva • solo_traveller • lt
10
2026-01-23 • via Nuitee
M
Mathew • extended_group • ke
10
2026-01-20 • via Nuitee
S
selesa • family_with_children • us
9
Pros:

the buffet was awesome

Cons:

wish it was cheaper

2026-01-19 • via Nuitee
S
Sally • couple • ke
6
Okay had an enjoyable stay
Pros:

Breakfast was ok 👍 staff amazing !

Cons:

My room phone wasn’t working had to call the hotel directly

2026-01-16 • via Nuitee
M
mwangi • extended_group • ke
8
Pros:

All round excellent facility.

Cons:

Institution may consider tarmaking the entry to the facility.

2026-01-10 • via Nuitee
B
Benjamin • solo_traveller • us
10
2025-12-30 • via Nuitee
O
Ojwang • family_with_children • ug
10
Pros:

The ambience and use of technology.

Cons:

I visited the sauna and we ran short of water, however they took care of it at short notice.

2025-12-19 • via Nuitee
S
Stella • family_with_children • ke
9
2025-12-15 • via Nuitee
N
Nabwire • solo_traveller • ke
10
I loved the ambience , the great scenery. The food was exceptional, staff very helpful, as I traveled with 3
Pros:

Perfect

2025-11-28 • via Nuitee
J
Jammy Jamz • family_with_children • ke
10
Exceptional
Pros:

All the staff are very kind. You can see beautiful hills behind the hotel. The room is very clean with everything you need. The bed is very big

2025-11-20 • via Nuitee
O
Odada • family_with_children • ke
10
2025-10-19 • via Nuitee
T
Timothy • couple • us
7
2nd anniversary. It was nice. Beautiful surroundings and landscaping. Road to get there a bit bumpy.
Pros:

It was fine, though limited. Probably because we came late and it was a Monday morning.

Cons:

One of us was in a wheelchair and there was a high step to our ground floor room when there should have been a ramp (very easy to make, also good for wheeled laundry carts, strollers, walkers, etc.) Only some entrances and areas were accessible.

2025-10-16 • via Nuitee
C
Cjm • family_with_children • nl
8
goede rustige resort
Pros:

kwaliteit vriendelijkheid

Cons:

eten kan uit gebreider

2025-10-14 • via Nuitee
W
watitwa • couple • ke
6
2025-10-13 • via Nuitee
A
Anne • solo_traveller • fr
10
Thank you.
2025-09-07 • via Nuitee
J
Jacqueline • family_with_children • ug
9
2025-09-06 • via Nuitee
O
Otieno • family_with_children • gb
10
Pros:

Serene environment and amazing service from all staff members.

2025-09-01 • via Nuitee
F
Faith • couple • ke
10
2025-08-26 • via Nuitee