Hotel Mamá Carlota

Hotels
9 (231 reviews)
15 de Mayo 24 , Querétaro , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Hot water issues
Stained bedding

Categories

Cleanliness
8.75
The hotel is described as clean, but there are mentions of stained bedding and insufficient hot water.
Service
9.75
The staff is frequently praised as friendly and helpful.
Location
9.75
Multiple reviews highlighted the great location close to attractions.
Room Quality
8.75
Rooms are noted as comfortable, but some mentioned issues with warmth and amenities.
Amenities
8.25
Lack of basic amenities like hot water and breakfast items noted.
Value for Money
9.25
Generally considered good value, though some details could be improved.
Food and Beverage
7.75
Lacks food services; no restaurant or breakfast options mentioned.
Overall Experience
9.75
Overall positive sentiments towards the experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:20

Property Description

Historic Monuments Zone District Location:
Hotel Mamá Carlota is conveniently located in the Historic Monuments Zone district, making it the perfect base for exploring Querétaro's rich history and cultural heritage.

Comfortable and Well-Equipped Rooms:
Each room at Hotel Mamá Carlota is designed for utmost comfort, featuring a patio, private bathroom with a bath, and some units even include a terrace. Guests can unwind and enjoy entertainment on the flat-screen TV with cable channels.

Multilingual 24/7 Reception:
With staff fluent in English, Spanish, and Dutch, guests can expect exceptional service and assistance round the clock at the reception desk.

Experience the charm of Querétaro at Hotel Mamá Carlota. Book your stay now to enjoy a memorable and comfortable stay in this vibrant city.

Important information:

Opening hours for the parking varies depending on the day of the week, please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 231 reviews
Cleanliness: 8.75
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.25
Value for Money: 9.25
Food and Beverage: 7.75
Overall Experience: 9.75
R
Rosa Mariana • couple • au
8
2026-04-17 • via Nuitee
L
Liz • couple • mx
9
Pros:

Mamá Carlota es altamente recomendable, está muy cerca del centro, el personal es muy amable y la habitación fue muy acogedora.

Cons:

Los puntos a mejorar podrían ser las toallas, están un poco gastadas y eso le resta puntos a la experiencia.

2026-04-13 • via Nuitee
M
Marius • couple • de
10
Schick, sauber, schön eingerichtet, preiswert.
Pros:

Sehr modern, sauber und gemütlich. Super Preis-Leistungsverhältnis

2026-04-04 • via Nuitee
R
Roberto • couple • mx
7
Nice small hotel that urgently needs to take care of details to make it better and make it a comfortable lodging option.
Pros:

Location, decor and cleanliness. Friendly staff. And free parking! :)

Cons:

Cheap linens and comforter. Weak water pressure in shower and scarce hot water. Room wasn’t cleaned during our stay.

Old towels and noisy at night. (Train. Church bells and people walking about late night / opening doors, turning on lights, etc).

2026-04-03 • via Nuitee
A
Ana Maria Mora Arango • family_with_children • co
8
Pros:

Está muy bien ubicado.

Cons:

La presión del agua es algo inestable, la puerta de la ducha no cerraba bien. No habia dónde colgar las toallas. Es básico.

2026-04-02 • via Nuitee
T
Taner • family_with_children • de
10
2026-03-29 • via Nuitee
C
Carolina • family_with_children • mx
9
Pros:

El ambiente es tranquilo

Cons:

La calle está solitario, por la ubicación, y los taxis no pueden jacer paradas porque obstruirían todo el tránsito, pero no es tema del hotel, así que considerar dar indicaciones de que esperen más adelante o antes

2026-03-24 • via Nuitee
L
LOZANO PEREZ • family_with_children • mx
9
Pros:

Bien

Cons:

La segunda noche no fue tan tranquila los huéspedes hacían un poco de ruido al llegar

2026-03-19 • via Nuitee
C
Christiana • couple • ch
10
2026-03-18 • via Nuitee
C
Contreras • solo_traveller • mx
8
Pros:

Buena ubicación

Cons:

El servicio de estacionamiento

2026-03-17 • via Nuitee
G
Garcia Ramirez • solo_traveller • mx
4
Pros:

No hubo desayuno

Cons:

No servía el ventilador, pague por una cama grande y era pequeña, comentan que cuentan con plancha para ropa y no sirve.

2026-03-14 • via Nuitee
G
GaR • family_with_children • mx
10
Pros:

El servicio es muy bueno, muy amables

Cons:

La verdad no tengo quejas

2026-03-14 • via Nuitee
M
María Isadora • family_with_children • mx
10
Tranquilidad.
Pros:

Ubicación, atención y limpieza.

2026-03-10 • via Nuitee
L
Laura • family_with_children • fr
10
Pros:

Magnifique chambre , très spacieuse et une belle salle de bains. La cour est très agréable
Hôtel proche du centre-ville, juste à l écart du bruit

2026-01-19 • via Nuitee
V
VICTOR • family_with_children • mx
9
excelente lugar, he estado en Mamá Carlota en varias ocasiones y volvería a reservar ahí.
2026-01-19 • via Nuitee
E
ELISABET • extended_group • mx
5
2026-01-19 • via Nuitee
F
Fernanda • couple • mx
10
Estancia acogedora
Pros:

Hermoso lugar, súper acogedor

2026-01-19 • via Nuitee
V
VICTOR • couple • mx
9
Buen lugar pero con los inconvenientes mencionados en el punto anterior.
Pros:

La limpieza es buena
La ubicación es buena

Cons:

No hay elementos (ganchos y tubos) suficientes para colgar ropa que necesita colgarse.
La regadera no tenía cortina y salpica innecesariamente un espacio importante del baño

2026-01-19 • via Nuitee
M
Mario • couple • cr
9
2026-01-06 • via Nuitee
L
Leona • family_with_children • at
9
Perfect!
Pros:

The room is very well decorated and pretty. The location is perfect and the staff is very friendly.

Cons:

-

2026-01-04 • via Nuitee