Citi Hotel Aberdeen City Centre

⭐ -10000 /5 — Extremely disappointing stay
Extremely disappointing stay at City Hotel Aberdeen — nothing like the advertised photos.
I was staying here on my own, and unfortunately the room was in a very poor and tired condition. It looked nothing like the photos shown when booking. The walls were heavily marked and damaged, with visible cracks, patches and areas of damaged paint. The headboard and furniture were badly scuffed and worn, and the bedside table was also in poor condition.
To make matters worse, there were used/dirty towels left on the floor at the side of the bed when I arrived. This was absolutely unacceptable and immediately made me question how thoroughly the room had actually been cleaned.
The room also smelt strongly of mould, making it very unpleasant to stay in. The only positive thing about the window being open was that I needed the air circulating because of the smell.
The window itself was a problem. There was a screen in front of it and a cup wedged at the bottom, meaning there was no way for me to properly close the window. Unfortunately, this meant I could hear a huge amount of noise from the bars outside. I was awake until around 4am, when the noise finally calmed down.
I appreciate that Aberdeen is a lively city and some outside noise is to be expected, but having a window that I couldn't properly close made the situation much worse.
I raised all of these concerns with reception, expecting at least some understanding or an attempt to resolve the situation. Instead, the member of staff laughed when I explained the problems and simply told me to contact Booking.com. I found this response extremely unprofessional, dismissive and completely unacceptable.
I paid for a hotel room expecting it to be clean, comfortable and properly maintained. Instead, I was left with dirty towels beside the bed, a strong smell of mould, damaged and poorly maintained furnishings, a window that couldn't be closed and a terrible night's sleep.

Though it was mentioned to use the stairs, but have 2 heavy checked bagages and a hand bagage was too difficult to carry. I would have been happy if the lift was working.

Was checked into wrong room ,over payed and they couldn't change it .

Bed bugs my partner has bites from head to toe really really bad yuk

There was no parking for this property like they advertised so we had to park in the shopping centre. As we arrived they refused to let us in even though we had already booked and paid. They refused to cooperate with booking.com forcing us to yet pay again to stay somewhere else. Staff at reception were very rude and unhelpful.

Where to start, lift not working, no toilet roll in the room, dirty toilet and sink, paint peeling, damp, cobwebs, didn’t seem like it had been cleaned in ages.

Staff were unhelpful room didn't feel secure (lock was loose on door small window at roof hight so couldn't see out bathroom was gruby woke up & mattress was half way off the bed .my friend was in a joining room got stuck as he's door lock jammed & had to phone staff to get out his room

Place is dirty, room was disgusting, I couldn’t get out my door in the morning was like someone had locked it from the outside.

Must be the worst hotel ive stayed in..my goodness what a dump

Var mere slitent, for å si det mildt, enn forventet , men for prisen... madrassen var giod ,
alle overflater godt/ lenge brukt, av mange,
Sengeklær og håndklær var rene.

Nel bagno, neanche il sapone a disposizione. Pulizia scarsa.